Help Desk Software Users Have Shared Their Experience With Us
Updated April 2026
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Freshdesk review
Gauri Thakur
Director, Portfolio Projects at Microland Limited
Integrated support workflows have provided a unified view but need broader...
Freshdesk's scalability could be improved for larger businesses across departments. Its intuitive interface is appealing for small to medium-sized businesses. However, when you look at larger enterprise levels, ServiceNow operates more efficiently. This scalability is an area where Freshdesk could expand its offerings. Additionally, I don't...
ServiceNow review
Hemanthreddy Vakiti
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized...
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for...
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