Customer Experience Management Users Have Shared Their Experience With Us
Updated April 2025
Would you like to learn about products from people using them now? Simplify your research with trusted advice from people like you.
Download our FREE Customer Experience Management report based on 240+ real user experiences with these popular products:
...and 77 more!
Where should we email your report?
Genesys Cloud CX review
ABHAY MISRA
Senior Principal Consultant at Moksa Technologies Pvt. Ltd.
Offers built-in AI functionality, broad third-party integrations, out-of-the-box...
The best thing about Genesys Cloud CX is that it's designed specifically for contact centers and offers robust reporting capabilities. It also has a great marketplace for integrations with different third-party applications like Salesforce, Zendesk, and HubSpot. I appreciate how easy it is to integrate with Genesys and utilize its...
Qualtrics XM Platform review
VinayakMishra
Technology Consultant at Zill Consulting
Workflows are very good, integrate with a lot of things and effective real-time...
There is a lot to improve in Qualtrics. 1. The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work. For example, if I want to move widgets from one page to another, I have to do it one by one. If there are many widgets, I cannot multi-select and move them. 2. In...
Since 2012, we've had 850,671 professionals use our research.
As seen in