Contact Center as a Service (CCaaS) Users Have Shared Their Experience With Us
Updated May 2025
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Five9 review
Devan Baucom
Director of Contact Center Solutions at Invoca
Has many features, provides good technical support, is scalable, and has no downtime
Five9 has a lot of AI tools, which I find valuable. It offers transcription services and a power dialer for outbound dialing. I like that Five9 is built for outbound and suitable for that purpose. Another valuable feature of the solution is the screen pop where, as a rep or agent, when your customer answers the phone, you'll immediately see...
TalkDesk review
Vítor Hugo Pacheco
Head Of Telemarketing at Goldenergy
Simple to manage workflow and inbound flow and easy learning curve
I like the simplicity of managing a flow, mostly inbound. It's the most powerful feature in TalkDesk. From the user's point of view, there's no need for a softphone or TIP phone. The solution is very seamless. We use AI with a custom solution outside of TalkDesk. It is very simple to learn how to use TalkDesk. If you are in a managing...
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