Contact Center as a Service (CCaaS) Users Have Shared Their Experience With Us
Updated February 2026
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Five9 review
Nupur Singh
Sr Specialist - Analytics Metrics and Reporting at a tech vendor with 10,001+ employees
Real-time monitoring and reporting help with better operations
The Intelligent Virtual Agent (IVA) feature helps to monitor the agents. We can see if an agent is getting stuck. For example, if an agent has not been logged out properly, we can log out that particular agent from a particular session because it hampers productivity. It helps us to be more productive. Our call center agents use the Agent...
NICE CXone review
Morvin Arun Pinto
Cx Product Manager at a comms service provider with 10,001+ employees
Omnichannel features have unified journeys and AI now speeds up responses for our...
NICE CXone is a good feature, but it is expensive and costlier than other products such as Genesis or other alternatives. When it comes to solutioning, there are too many SKUs, which are line items or components that could have been bundled together. For example, CXone agent licenses do not include QM in the basic packages, whereas in the...
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