PeerSpot user
Product Manager ( HP EG Enterprise ) at Ingram Micro
Real User
We currently find it is a stable product. We do not have to worry anymore about our data.
Pros and Cons
  • "No issues with scalability."
  • "Setup is not too complex."

What is our primary use case?

We currently have 50-100 employees, and are growing towards 100 employees. We use some of our devices quite confidentially, and we use AirWatch to protect those devices. We want to separate personal data, and the company data because our employees are using their personal smart phone to access our email. It is just for data the email.

What is most valuable?

I don't have to worry anymore about my data after I used the EMM.

What needs improvement?

I want to see VMware move the management to the cloud. For now, the management is the premise of our server, but we want to move it to the cloud.

For how long have I used the solution?

Less than one year.
Buyer's Guide
VMware Workspace ONE
May 2024
Learn what your peers think about VMware Workspace ONE. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
772,679 professionals have used our research since 2012.

What do I think about the stability of the solution?

Yes, this product is stable. 

What do I think about the scalability of the solution?

Our company is still pretty small, so I have no issues with scalability at the moment. I have heard that this VMware product can manage over 20,000 employees. We are not at that stage of need yet.

How was the initial setup?

The premise is that you just have to install the software. We had already programmed the server. It was a bit complex on the setting up of the policy, at first. Once the policy was done, then we had to update. Every so often, we still need to update. It's not too complex.

What's my experience with pricing, setup cost, and licensing?

I have no opinion about the pricing. 

What other advice do I have?

VMware is the better solution versus other things that are out there. It is an EMM to help us problem solve issues. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Consultant at a tech services company with 51-200 employees
Consultant
Provides IT with security control over email yet end-users have flexibility in accessing email
Pros and Cons
  • "It's all about securing data with the help of the email client called VMware Boxer. It enables the end-user to carry data in their mobile devices but there is containerization between the personal data and the organization's data. It helps enhance their security while still carrying their own BYOD."
  • "People who want to adopt this solution may be thinking about it from the end-user's perspective, but this solution is also very friendly for the people who manage it. It's administration-friendly."

    What is our primary use case?

    We use it for containerization and email management, EMM.

    How has it helped my organization?

    Previously, my end-users would carry their complete email in their Outlook client. After we started using this solution, people started to use our actual email, with the help of the mobile client. It enables people to access their mail from wherever they want, whenever they want, and however they want. It enables users to carry a highly manageable platform and also a highly secure one.

    In terms of IT, we can achieve security control, but from the end-user's point of view they have flexibility in how they use their mail.

    What is most valuable?

    It's all about securing data with the help of the email client called VMware Boxer. It enables end-users to carry data in their mobile devices but there is containerization between the personal data and the organization's data. It helps enhance their security, while still carrying their own BYOD.

    Redundancy, manageability, and lack of complexity, are the typical things which make people choose VMware AirWatch.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    Whatever product you choose in the VMware portfolio, everything is stable and very reliable. It is very controlled and very stable for product usage and in terms of manageability.

    What do I think about the scalability of the solution?

    We have definitely not had any issues with scalability. It is highly redundant, highly scalable.

    How was the initial setup?

    It is very easy to deploy. For the installation and configuration, we had straightforward documentation. With the help of consultants and architects, we developed the right design. They helped us to move forward.

    If you ask me, in terms of installation, configuration, management, and monitoring, this solution is far better than others.

    What's my experience with pricing, setup cost, and licensing?

    In terms of pricing, this solution is definitely much more expensive compared to other solutions, like MobileIron or MaaS360 or any other product in the market. This solution is more expensive by 30 or 40 percent. That is very hard because, while enterprise companies can afford for this pricing, if you look at the SMB sector, they can't afford this pricing, and they won't adopt this kind of technology.

    Which other solutions did I evaluate?

    We did a pilot of MaaS360.

    When compared to other mobility solutions:

    We think VMware AirWatch stands ahead of the other solutions. Other players can improve their functionalities and features by looking at the features of VMware AirWatch. This product is much more stable, much more compliant, and much more redundant. Also, rolling out the solution is much easier when compared to other products or vendors.

    What other advice do I have?

    This is a reliable solution, not like other vendors which may be good in some areas but lack in other areas. When compared to other products, AirWatch is highly scalable, redundant, reliable, and easily manageable. People who want to adopt this solution may be thinking about it from the end-user's perspective, but this solution is also very friendly for the people who manage it. It's administration-friendly.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    VMware Workspace ONE
    May 2024
    Learn what your peers think about VMware Workspace ONE. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
    772,679 professionals have used our research since 2012.
    Neeraj Mehra - PeerSpot reviewer
    Manager of Solutions and Support at Esconet Technologies Pvt. Ltd.
    Integrator
    Top 5
    Reliable, good support, and reasonably priced
    Pros and Cons
    • "The most valuable feature of VMware Workspace ONE is its reliability."
    • "The most valuable feature of VMware Workspace ONE is its reliability."
    • "The most valuable feature of VMware Workspace ONE is its reliability."
    • "The integration on the application side could improve."

    What is our primary use case?

    My clients are using VMware Workspace ONE for information protection and enterprise mobility management.

    What is most valuable?

    The most valuable feature of VMware Workspace ONE is its reliability.

    What needs improvement?

    The integration on the application side could improve.

    For how long have I used the solution?

    I have been using VMware Workspace ONE for approximately three years.

    What do I think about the stability of the solution?

    I rate the stability of VMware Workspace ONE a nine out of ten.

    What do I think about the scalability of the solution?

    Our clients are mostly medium-sized businesses with users from 200 to 2,000.

    How are customer service and support?

    The support provided by the vendor is good. However, they have a limited skill set in providing support.

    I rate the support of VMware Workspace ONE an eight out of ten.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup of VMware Workspace ONE is of a middle level of difficulty. It requires special training and skill sets.

    The time implementation can take between 15 days to three months.

    I rate the initial setup of VMware Workspace ONE an eight out of ten.

    What's my experience with pricing, setup cost, and licensing?

    The price of VMware Workspace ONE is expensive. However, for the features that are provided, the price is reasonable. There is a subscription to use the solution.

    I rate the price of VMware Workspace ONE a seven out of ten.

    What other advice do I have?

    The decision to implement VMware Workspace ONE depends entirely on the specific use cases at hand. If an organization requires a unified console for managing multiple aspects such as cloud services, email, information protection, and mobile endpoint management (MEM), then this solution would be suitable. However, if the requirement is solely for mobile device management (MDM), alternative solutions may be more appropriate.

    I rate VMware Workspace ONE a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    Gaspare Silvestri - PeerSpot reviewer
    CEO at BearIT
    Real User
    Top 10
    Very good device management and good integration with third parties
    Pros and Cons
    • "Good device management and good integration with third parties."
    • "Lacks a modern enterprise mobility management platform."

    What is our primary use case?

    We deploy this solution for enterprise-size organizations. We are VMware partners and resellers. I am the CEO of a system integration company.

    What is most valuable?

    Valuable features of this solution are the device management and the good integration with third parties. The product has improved steadily over the years. 

    What needs improvement?

    I'd like to see a more Microsoft-oriented product with a modern enterprise mobility management platform fully integrated with a Windows ecosystem and the capability to natively integrate with SCCM for a common management for a hybrid workspace. The solution lacks a specific environment such as Windows. I would also like to see a more specific customization for each single platform, such as macOS, Apple devices, and the like. It would make the product more competitive. 

    For how long have I used the solution?

    I've been using this solution for over five years. 

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    The solution is scalable. 

    How are customer service and support?

    The technical support is usually quite good once you escalate past the first level. 

    How was the initial setup?

    The initial setup is an easy process. It's more complex than if it were a cloud solution but comparing the platform with some other on-premise solutions it's quite easy. 

    What's my experience with pricing, setup cost, and licensing?

    Licensing costs are similar to other products and I believe the cost is reasonable. 

    What other advice do I have?

    The solution is good, particularly the latest version. I would recommend moving to the Cloud version, because I believe there is a VMware offset version of the product. 

    I rate this solution eight out of 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    PetterVestengen - PeerSpot reviewer
    Senior Consultant at a tech services company with 1,001-5,000 employees
    Consultant
    User-friendly, scalable, and stable digital platform for app delivery and management
    Pros and Cons
    • "App delivery and management platform that's user-friendly, with a good interface. Easy to scale, easy to set up, with good stability."
    • "Integration with Microsoft needs improvement. There are some dependencies with Microsoft that aren't 100% yet, for example: compliance synchronization."

    What is our primary use case?

    VMware Workspace ONE is used mainly for mobile device management.

    What is most valuable?

    What I found most valuable in VMware Workspace ONE is that it's user-friendly. It has a good interface for users to get access to applications and files. It's also a good source of feedback between IT and users.

    What needs improvement?

    A room for improvement for this product is its integration with Microsoft. It could be better, though most of it is there. There are some dependencies with Microsoft that aren't 100% yet, for example: compliance synchronization. It's something VMware is probably working on, but that's what's missing currently.

    For how long have I used the solution?

    I've been working with VMware Workspace ONE for six years.

    What do I think about the stability of the solution?

    VMware Workspace ONE is a stable solution.

    What do I think about the scalability of the solution?

    VMware Workspace ONE is scalable. When they're in the cloud, scaling will be handled by VMware, but for on-premises environments, it's easy to scale up if you need more resources for servers.

    How are customer service and support?

    VMware technical support is good. It depends on what trouble we get, but if there's a known fix, they're able to fix it fast. If there's a fix that needs to be created, they will focus on it and prioritize it.

    How was the initial setup?

    The initial setup for this solution is straightforward, especially because I've done this for six years. If you know what you're doing, setting it up is easy.

    What about the implementation team?

    This solution was implemented in-house. I could probably have done everything, but I don't have time to do everything myself, so we work as a team and share tasks between us. We don't need VMware tech support for the deployment, not unless we find some bugs.

    What's my experience with pricing, setup cost, and licensing?

    VMware Workspace ONE has a yearly license. You pay upfront for one year. You have to buy licenses for one year at a time.

    Which other solutions did I evaluate?

    I evaluated Microsoft Enterprise Mobility.

    What other advice do I have?

    I work as a consultant, so I'm working with VMware Workspace ONE for my customers. I work with several different versions of this solution, but mostly with the latest version, and it will also depend on the requirement. Deployment is both on-premises and on cloud.

    Completing the deployment for a cloud configuration of VMware Workspace ONE depends on how much you want to do, but a good, basic configuration could take three to five days.

    We work with different customers, so this solution scales from a few hundred to several thousand users. I'm working mainly with iOS, Android, and macOS. They also have colleagues that handle the Windows desktop configurations.

    The number of people needed for a VMware Workspace ONE deployment varies. I can't do everything alone, but if you are running it on-premises, the company should have resources, including handling vacations and sickness. There should be available resources for its deployment.

    I'm giving VMware Workspace ONE a score of eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Mitul Rajput - PeerSpot reviewer
    GM COE at Anuntatech Management Services Ltd
    Real User
    Top 5Leaderboard
    It's more mature than competitors and better integrated as a whole solution
    Pros and Cons
    • "Workspace ONE adds a lot of value compared to Microsoft because Microsoft is a late entry into the market, and they're still developing their product from an end-user perspective. Workspace ONE has a slight edge because of AirWatch. VMware has developed its product over a longer period of time, so they have better integrations as a whole solution."
    • "Windows 10 management is there, but VMware only recently developed that part, and it's not fully mature. Patch management and other integrations are there as well as the application-pushing part, command line, mandatory commands, etc. Some out-of-the-box solutions should be available to better integrate a broader range of applications and handle application push. That's the roadmap we should look at."

    What is our primary use case?

    We deploy Workspace ONE for our customers for Windows, Mac, and modern desktop Windows 10 management. It also provides MDM capability and application push for their mobile devices. That's the use case we are focusing on — application push and patch management. That's the modern management we are doing right now.

    What is most valuable?

    Workspace ONE adds a lot of value compared to Microsoft because Microsoft is a late entry into the market, and they're still developing their product from an end-user perspective. Workspace ONE has a slight edge because of AirWatch. VMware has developed its product over a longer period of time, so they have better integrations as a whole solution.

    What needs improvement?

    Windows 10 management is there, but VMware only recently developed that part, and it's not fully mature. Patch management and other integrations are there as well as the application-pushing part, command line, mandatory commands, etc. Some out-of-the-box solutions should be available to better integrate a broader range of applications and handle application push. That's the roadmap we should look at.

    For how long have I used the solution?

    We have been using VMware Workspace ONE for ourselves as well as for our customers for nearly five years.

    What do I think about the stability of the solution?

    WorkspaceONE's stability is excellent. I haven't seen any issues in the last four years— no major disasters.

    What do I think about the scalability of the solution?

    We are managing around 30,000 endpoints and devices, so it's a highly scalable solution. We're recommending our customers renew the solution. We might grow 5 to 10 percent in the next year.

    How are customer service and support?

    VMware tech support is professional. There are delays sometimes, but it's good overall.

    Which solution did I use previously and why did I switch?

    A long time ago, I was using Blackberry. 

    How was the initial setup?

    Workspace ONE is relatively easy to install. A few things are complicated from a high availability perspective. Otherwise, it's straightforward. Total deployment took one week. One person can deploy and manage the solution.  

    What other advice do I have?

    I rate Workspace ONE nine out of 10. Users are working from home all over the world, so companies need to consider things from a security perspective and the segregation of personal use from office work.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Loredana Ababei - PeerSpot reviewer
    3rd Level Support Engineer at Valeo IT
    Real User
    Top 5Leaderboard
    Provides a lot of valuable features that are easy to manage and customize
    Pros and Cons
    • "The solution has a lot of capabilities, and it is easy to manage and customize."
    • "When we had some issues, the support did not respond quickly, and they did not provide a solution."

    What is our primary use case?

    I use the solution to manage the shared devices in the organization.

    What is most valuable?

    All the features of the solution are very useful. The solution has a lot of capabilities, and it is easy to manage and customize.

    What needs improvement?

    The solution should improve its support. When we had some issues, the support did not respond quickly, and they did not provide a solution.

    For how long have I used the solution?

    I have been using the solution for the past one year.

    What do I think about the stability of the solution?

    When VMware upgraded the solution, we faced some problems with bugs. I rate the stability an eight out of ten.

    What do I think about the scalability of the solution?

    The scalability of the solution is fine. About 2000 employees in our organization used the solution. I rate the scalability a ten out of ten.

    How was the initial setup?

    The initial setup is straightforward once you get used to it.

    What about the implementation team?

    To start using the solution and access their profile and applications, the users must enter their email addresses and passwords in the laptops they receive. 

    We need around twelve employees to implement the solution from scratch.

    What's my experience with pricing, setup cost, and licensing?

    We paid a yearly license fee for the solution. Our organization has stopped using the solution because it was expensive.

    What other advice do I have?

    We took two months to understand and manage the tool properly. It is a cloud-based solution. Our client might have used a third-party consultant to deploy the solution. I came to the team after the implementation was done. We do not use the solution anymore. We migrated from VMware Workspace ONE to Microsoft Intune because of the price.

    The solution is really good for a large company. It provides different use cases for the devices. Overall, I rate the solution a ten out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Director at a computer software company with 1,001-5,000 employees
    MSP
    Provides more management capacity
    Pros and Cons
    • "The most valuable feature of VMware Workspace ONE is that it can support most end users' enterprise applications."
    • "The initial setup is a bit complex."

    What is our primary use case?

    We are resellers of this solution. The general use case for VMware Workspace ONE is when we need a virtual desktop.

    How has it helped my organization?

    VMware Workspace ONE gives our clients more management capacity. It makes administration control more secure, saving them time and money.

    What is most valuable?

    The most valuable feature of VMware Workspace ONE is that it can support most end users' enterprise applications.

    What do I think about the stability of the solution?

    VMware Workspace ONE is a stable solution.

    What do I think about the scalability of the solution?

    This solution is scalable.

    How are customer service and support?

    VMware's technical support is good. It can be difficult to reach the right person, but once you do, they are good. They are a bit slow but effective.

    How was the initial setup?

    The initial setup is a bit complex. Deployment of VMware Workspace ONE takes about a week.

    What about the implementation team?

    VMware Workspace requires approximately one to one and a half people to deploy and maintain the solution. These individuals are usually in a server admin or network admin role.

    What was our ROI?

    Our clients have commented that while it costs more for the year because of the need to add storage and servers, year two they see a decrease. They are seeing a savings of approximately 35% with the reduced need to buy new laptops and desktops. 

    What's my experience with pricing, setup cost, and licensing?

    Our customers are concerned about the costs. The solution is higher than they want it to be. There are additional fees beyond the licensing fees. You need to have additional resources, like servers and more storage. This can become very expensive.

    What other advice do I have?

    If you are considering VMware Workspace ONE, be sure to plan for the extra storage and server costs. 

    I would rate this solution a 7 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free VMware Workspace ONE Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2024
    Buyer's Guide
    Download our free VMware Workspace ONE Report and get advice and tips from experienced pros sharing their opinions.