We performed a comparison between ServiceNow IT Operations Management and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The asset management tools are very valuable."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The way this solution has helped us is that it improved our communication."
"Their Event Management is very good."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"Provides everything in one solution."
"The solution is very capable and user friendly."
"The overall functionality of Zabbix is very good. The monitoring of bank applications that Zabbix provides is great. The information is displayed on a dashboard that is easily viewed."
"The most valuable features are the monitoring and the ease with which we can set it up at customer sites with our custom Zabbix proxy and tools."
"Templates are good. We download them from the official Zabbix site or the community. If the information we need isn't available, we create custom templates based on client requirements."
"During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."
"The implementation process is very straightforward."
"Every new asset placed in the environment can be automatically detected, predicting human failures."
"The most valuable feature is the support for monitoring Cisco switches."
"Zabbix is very easy to implement."
"I would like more manual issues to have automated report-facing options."
"I advise others not to customize a lot while using the solution."
"The security policies could be increased."
"Lacks the ability to do its own monitoring."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The setup and deployment could be simplified, and the pricing could improve."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The initial setup phase was hard and could be made easier."
"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."
"To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
"Zabbix could improve when it comes to large-scale use cases. Additionally, the inventory could be better when connecting to other solutions, such as ServiceNow. There show to be better integration with other platforms and storage."
"My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."
"It would be helpful if they translated the documentation to Cyrillic languages."
"It could be more stable."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 101 reviews. ServiceNow IT Operations Management is rated 8.2, while Zabbix is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our ServiceNow IT Operations Management vs. Zabbix report.
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