We performed a comparison between ServiceNow IT Operations Management and SolarWinds AppOptics based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the tool's discovery feature."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The solution is very capable and user friendly."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It helps streamline management and processes."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"Technical support is always live and they're supportive."
"The sum solution, NTA, and DPA."
"The product has a great dashboard."
"I have found the most valuable feature is application performance management."
"The reporting of the solution is very good."
"Lacks the ability to do its own monitoring."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The pricing is high."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"I advise others not to customize a lot while using the solution."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"AppOptics would benefit from having a much more centralized view."
"The integration with Unix services should be a bit more straightforward."
"The solution should be more user-friendly."
"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"I would like to see more integration with other tools that are available on the market."
"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."
More ServiceNow IT Operations Management Pricing and Cost Advice →
ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while SolarWinds AppOptics is ranked 50th in IT Infrastructure Monitoring with 9 reviews. ServiceNow IT Operations Management is rated 8.2, while SolarWinds AppOptics is rated 7.8. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of SolarWinds AppOptics writes "Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas SolarWinds AppOptics is most compared with Dynatrace, SolarWinds Server and Application Monitor, Zabbix, New Relic and Datadog. See our ServiceNow IT Operations Management vs. SolarWinds AppOptics report.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.