We performed a comparison between SCSM and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"I've used SCSM a lot, and its features are valuable."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"The call logging is the solution's most valuable feature. It's very easy to use."
"It is a simple solution that is easy to configure."
"This solution is easy to use."
"SCSM is easy to learn because all of the material, including training videos, can be found online."
"This product has helped our organization by allowing people to connect with each other."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."
"The user interface needs to be improved."
"They need more integration with open-source products."
"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."
"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."
"The configuration could be easier."
"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."
"Mobile application integration would be an improvement."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
SCSM is ranked 11th in IT Service Management (ITSM) with 23 reviews while Serviceaide ChangeGear is ranked 29th in IT Service Management (ITSM). SCSM is rated 7.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support, whereas Serviceaide ChangeGear is most compared with ServiceNow and BMC Helix ITSM. See our SCSM vs. Serviceaide ChangeGear report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.
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