We performed a comparison between SAP HCM and UKG based on real PeerSpot user reviews.
Find out in this report how the two Cloud HCM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are satisfied with the reporting by SAP HCM."
"The integration between the different models like personnel administration, work management, payroll, and time management are the most valuable and key features."
"The most valuable feature, in my view, is the level of exceptions or error messages that come back when something goes wrong."
"We've found that the solution has the capability to scale."
"SAP HCM can handle a large number of employees. We can easily process payrolls and check the arrangements, and the client can also check the performance of the employees. Additionally, it has some advanced features."
"The most valuable feature is Organizational Management (OM)."
"The tool's most valuable features for our HR operations include easy reporting capabilities, which allow us to generate reports for management meetings and auditing purposes. Additionally, it supports appointment preparation and processing benefits."
"It's very suitable for large, multi-geography companies but also very suitable for medium companies with multi-geography operations."
"It enables us to manage the system ourselves. We don't need an additional team to do a lot of maintenance and add the things that we want."
"We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with."
"The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed."
"I like UKG's integration."
"The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good."
"UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis."
"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
"The solution's UI is good. Also, it is very easy to use."
"It would be very helpful for our company if a new version was released with the ability to contain all of the things that we have newly introduced in our company."
"This solution needs to be more configurable and user-friendly."
"SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays when there is a problem."
"SAP HCM needs to improve its UI."
"HCM could improve compatibility, making it more accessible via web applications and graphical interfaces."
"A better user interface and greater AI integration are crucial."
"I'm currently working for a state-owned government company, and we need to follow some standards and regulations. We also have a strategy to be followed. Sometimes the template and the format are not available in the SAP HCM, so we have to work around this limitation. The tax also sometimes changes in my country, and we have to redo everything to change the payroll calculations, benefits, and things like that. The talent management feature can be improved. It is currently very simple in SAP HCM. SAP is also very hard to integrate. In terms of monitoring, there are no monitoring tools, but as long as we take care of the disk capacity, there is no problem."
"SAP is not ready to sell the license on time and delays the progress of projects. It's better to work with a competitor like Oracle. Those that are selling the product just go through powerpoints and don't have the knowledge necessary to sell. They can't answer any questions."
"The platform's features need enhancement while being used as a recruiting tool."
"I would like the capability to use UKG as a single platform without the need to alternate between systems."
"UKG could be a little more flexible in some areas."
"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."
"UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well."
"The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."
"Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."
"The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself."
SAP HCM is ranked 3rd in Cloud HCM with 48 reviews while UKG is ranked 5th in Cloud HCM with 120 reviews. SAP HCM is rated 7.6, while UKG is rated 7.8. The top reviewer of SAP HCM writes "Allows you to generate reports, easy integration and offers out-of-the-box support". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". SAP HCM is most compared with SAP SuccessFactors, Workday, Oracle HCM Cloud, ADP GlobalView Payroll and P&I LogaHR, whereas UKG is most compared with Workday, SAP SuccessFactors, PeopleSoft, Dayforce HCM and Saviom Resource Management. See our SAP HCM vs. UKG report.
See our list of best Cloud HCM vendors, best Benefits Administration vendors, and best Talent Management vendors.
We monitor all Cloud HCM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
