We performed a comparison between Microsoft Dynamics CRM and Sage CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"The most valuable feature is the reporting tab."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"The solution is scalable."
"The stability is excellent."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."
"The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"Sage CRM is flexible, customizable, and user-friendly."
"The part I like the most is the reporting."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"The solution's technical support is fast to respond."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"It has been helpful for opportunity management and lease management."
"We have found the solution to be stable."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client."
"They should work on improving the solution's scalability."
"From my experience, the solution's tech support could improve with a quicker response time."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"With regards to monitoring the transaction with alerts, it could be better."
"I would like Sage to improve their UI."
"Its user interface could be better."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Sage CRM is ranked 19th in CRM with 7 reviews. Microsoft Dynamics CRM is rated 7.8, while Sage CRM is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Sage CRM is most compared with Oracle CX Sales. See our Microsoft Dynamics CRM vs. Sage CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
