We performed a comparison between Microsoft Dynamics CRM and Nintex Process Platform based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"Technical support is completely good."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"The support is brilliant. All OEMs are pretty helpful."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The initial setup is very easy."
"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."
"Allows to use workflow for simple approvals and LazyApproval. The feature is easy to implement for mobile approval."
"With an extensive list of integrations with LOB data, your workflows can extend far beyond SharePoint, driving adoption of SharePoint."
"I like the feature of getting an email for a workflow error, then I do not have to go through every instance."
"It's easy to configure your set of rules to make the form controls work perfectly, removing manual work and making processes seamless."
"It is very easy to use events. K2 has useful tools."
"The most valuable features of this solution are that it's no code, it's very flexible, and it's easy to design."
"I really like the visual representation. It actually looks like a flow chart, which is nicer than a SharePoint Designer workflow, which doesn't have that ability."
"We were able to meet all of the requirements for functionality that were specified, and we did not experience challenges where we had to compromise on functionality."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"My company's biggest challenge with Microsoft Dynamics CRM is wanting to market solely to leads without having to create a contact and link the contact to the lead. From a marketing standpoint, there's room for improvement in the lead process of Microsoft Dynamics CRM."
"From my experience, the solution's tech support could improve with a quicker response time."
"Overall, the solution could be made to be more user friendly."
"The mobile side of the product doesn't look that great right now."
"Built-in reporting on-prem is limited and clunky at best."
"K2's support for DevOp team corporations is weak."
"It's very tedious to manage."
"At times, issues arise in certain scenarios. In such cases, the versioning can become quite difficult. There may be no other way but to restart the entire process or rectify it at that point."
"The tool lacks to offer support for the Arabic language, and it needs consideration."
"Hawkeye is emerging as a reporting solution, but as a V1 product it’s not very useful yet."
"Unfortunately, Nintex Workflow is not that stable. We are looking at shifting to another tool."
"I would also like to see the BPM features from Pega implemented, that have to do with the implementation of AI, and the robotics."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Nintex Process Platform is ranked 9th in Business Process Management (BPM) with 21 reviews. Microsoft Dynamics CRM is rated 7.8, while Nintex Process Platform is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Nintex Process Platform writes "Offers good integration capabilities and easy to learn and good stability". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Nintex Process Platform is most compared with Camunda, IBM BPM, Appian, Pega BPM and IBM Business Automation Workflow.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
