We performed a comparison between JIRA Service Management and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket."
"I think one of the most valuable things is that it's all integrated."
"We get software developed faster."
"Jira Service Management has a workflow feature you can configure for your specific requirements. It also lets you efficiently manage service requests with team members."
"With Jira Service Desk, the simplicity of setting up a quick form and getting the service desk running quickly is very helpful."
"It scales well."
"What I really like about this solution, is how it manages the queues, the tickets and the routing."
"This solution has helped us a great deal in project management tracking and forecasting."
"The two most valuable features are the portal and reporting."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"I don't think the program is very scalable."
"I'd like to update the dashboard so that more features are available."
"The product could improve its asset management."
"The search function could be improved. We have to search a certain way. There is no generic search; it is more object-oriented search."
"Jira Service Management should be more user-friendly."
"The main issue with this solution is there's no limited subscription available for plugins we only use for a few people. If we only have a team of twenty using a plugin, we still have to purchase a subscription for the whole 200 users."
"It needs better integration with other tools like Jira."
Earn 20 points
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while TeamSupport is ranked 41st in Help Desk Software. JIRA Service Management is rated 8.2, while TeamSupport is rated 7.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas TeamSupport is most compared with . See our JIRA Service Management vs. TeamSupport report.
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