We performed a comparison between JIRA Service Management and Kaseya Vorex based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"JIRA Service Management is a very user-friendly solution."
"The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well."
"One of the valuable features is that an automatic response or action can be taken on tickets."
"Transparency of the system helps both internal and external persons involved."
"The visibility features are great."
"The flow of the reports is good."
"The platform's most valuable feature is the ability to produce daily summary reports."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"I would like to see the user interface changed, it is not very user-friendly, and it transitions workflows."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"Currently lacks an asset management module that can affect deployment."
"JSM's ability to handle large volumes of emails isn't great."
"From the customer side, it's not friendly used compared to other competitors, like ServiceNow or BMC. It's also not fully ITSM management if you compare it with ServiceNow or BMC. They have a full model of ITSM. In BMC they have TrueSight, they have Discovery, which helps IT to discover IT equipment with a serial number, with the specs, capacity of the server."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"Kaseya Vorex's customization features could be better."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while Kaseya Vorex is ranked 28th in Help Desk Software with 1 review. JIRA Service Management is rated 8.2, while Kaseya Vorex is rated 6.0. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Kaseya Vorex writes "Generates comprehensive system status updates for trend analysis, but the customization features need enhancement". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas Kaseya Vorex is most compared with .
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