We performed a comparison between Interactive Intelligence and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
"Microsoft Dynamics CRM has plenty of valuable features."
"It's a good solution for enterprise-level companies."
"It integrates well with other Microsoft products."
"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"Integration is the best feature of Microsoft Dynamics CRM. It integrates quickly across multiple apps and has a lot of APIs available that you can link to. It's very customizable, so we're able to tailor it to a client's needs."
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
"I am happy with it. If anything, its interface could be improved."
"Technical support could be faster and more responsive."
"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"The solution should improve the user experience in the process of creating and activating offers."
"The price of Microsoft Dynamics CRM could improve."
"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."
Interactive Intelligence is ranked 29th in CRM with 2 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Interactive Intelligence is rated 9.0, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our Interactive Intelligence vs. Microsoft Dynamics CRM report.
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