We performed a comparison between HubSpot Sales Hub and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very straightforward to utilize."
"You can create the workflows and also the different dashboards that you can create. I find it really convenient to generate a lot of reports plus the different views to present the deals."
"I found the interface to be modern and intuitive. It offers excellent documentation and guidance for effectively managing sales pipelines."
"It provides efficient business forecasts."
"I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup."
"The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities."
"HubSpot Sales Hub is useful for managing workflows."
"The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities."
"The way it effectively works with the array of other Microsoft tools, such as Azure, is valuable. It works very well with the use of data linking and things like that. Overall, it is a great overall tool to have an effective understanding of the transactional background of each of our customers."
"Technical support is completely good."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
"The solution is scalable."
"In my experience, the reporting area of the solution is somewhere the solution lacks a bit."
"There have been many instances where we later identified certain customers that should have been on our target list yet were not."
"It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings."
"The solution should have more integration options."
"There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great."
"The initial setup process is not very complicated."
"There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail."
"There have been some challenges related to workflow customization and terminology."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"The solution should improve the user experience in the process of creating and activating offers."
"The integration capability with other systems could be improved, particularly the Lead Generation system."
"I am happy with it. If anything, its interface could be improved."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
HubSpot Sales Hub is ranked 15th in CRM with 14 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. HubSpot Sales Hub is rated 7.8, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of HubSpot Sales Hub writes "Offers better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". HubSpot Sales Hub is most compared with Affinity, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our HubSpot Sales Hub vs. Microsoft Dynamics CRM report.
See our list of best CRM vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.