We compared Google Workspace and Microsoft 365 Business based on our users reviews in six parameters. After reading the collected data, you can find our conclusion below:
Users generally find the initial setup for both Google Workspace and Microsoft 365 Business to be easy and straightforward. Google Workspace is a cloud-based solution that does not require installation, while Microsoft 365 Business can be installed with just one click and takes less than 40 minutes. However, some users find Google Workspace setup to be slightly more complicated compared to platforms like Outlook. On the other hand, Microsoft 365 Business users appreciate the advantage of having the necessary skills or IT department to handle the implementation.
Google Workspace is highly regarded for its user-friendly interface, smooth collaboration, and seamless integration across its components. Users appreciate its stability, scalability, security features, and video capabilities. Conversely, Microsoft 365 Business is praised for its ease of use, stability, cloud-based accessibility, collaboration tools, and integration with various Microsoft products.
Both Google Workspace and Microsoft 365 Business have areas that require improvement. Google Workspace needs to address pricing concerns, resolve email quota issues, enhance functionality in Google Meet, simplify administration and user interface. On the other hand, Microsoft 365 Business should focus on improving seamless integration with Macs, scalability and stability, service management, and offering more affordable pricing.
The cost of setting up Google Workspace can differ based on individual situations and comparisons to alternative options. Some users find it reasonably priced, while others find it expensive and inflexible. In contrast, Microsoft 365 Business pricing is viewed as competitive, although some users think it could be lower. In general, both products have distinct pricing structures and levels of affordability.
Google Workspace users have reported positive outcomes in terms of ROI, such as time savings, decreased support expenses, and enhanced productivity. Despite some users finding it expensive, they consider it a valuable investment. Conversely, Microsoft 365 Business has proven to be cost-effective by eliminating the requirement for infrastructure and physical servers. Additionally, it offers ROI through simplified compliance policy management.
The opinions on customer service and support for Google Workspace and Microsoft 365 Business vary. Some users find Google Workspace's customer service average or satisfactory, while others think it needs improvement. Similarly, Microsoft 365 Business receives mixed reviews, with some users finding the basic support lacking and others having positive experiences with responsive and helpful support.
Comparison Results
Google and Microsoft 365 Business have their own strengths and weaknesses. Google Workspace is praised for its user-friendly setup, intuitive interface, collaboration capabilities, and security features. However, it faces criticism for its pricing, limited functionality in Google Meet, complicated administration, and compatibility issues. On the other hand, Microsoft 365 Business is commended for its ease of use, stability, cloud-based nature, and integration with other Microsoft products. Areas for improvement include Mac integration, pricing, support, security features, and user-friendliness. In summary, Google Workspace excels in collaboration and simplicity, while Microsoft 365 Business offers comprehensive solutions and ease of use.
"The product is user-friendly and knows how to appeal to a user. Google Docs accepts some of our requirements. Its most valuable feature is performance. The product's integrations are good."
"It's more open than Microsoft and easy to use."
"I like the capabilities for collaboration on any platform. For example, I might be on an iPad whereas the person next to me is on a laptop and the person next to them is on their phone. We can all collaborate together and update documentation in real-time."
"personally prefer to use G Suite applications, such as Gmail, Slides, and Sheets, because they give you the freedom to share the document you're editing and co-work with other colleagues simultaneously."
"The product can scale easily."
"The general ease of use is the solution's most valuable aspect. It's extremely simple to use. You don't even have to look up videos in order to figure things out. It's all very intuitive."
"The most valuable part of G Suite is the integration among all of the components. It's also highly reliable because it's always available. And G Suite's ability to collaborate on all the standard office tools has no rival. It's amazing because you can work seamlessly with any of your colleagues on the same document."
"The user interface is fantastic. It's also available for the individual person, so that's also a great thing about it."
"The initial setup is easy to implement and deploy."
"We've found the solution to be quite stable."
"It's easy to use."
"The solution is nice and straightforward."
"The features that I like best with Microsoft 365 Business are that the files are available offline."
"The features such as meetings connected with Microsoft Teams and the integration is fabulous."
"The solution is stable and easy to use."
"The most valuable feature of this solution, in my opinion, is its simplicity."
"The meeting platform of Google Workspace has room for improvement."
"We use Zoom most of the time for official meetings, and we use Google Meet only for internal meetings. I would like to get an improvised Google Meet. It would be good if they can make Google Meet more clear in communication and more scalable like Zoom."
"The user interface, especially on Google Drive, could be better."
"G Suite is not as powerful as Microsoft Office Suite, so sometimes we have to change to Excel and PowerPoint."
"The solution needs to be more user-friendly and improve its tools and features."
"Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams."
"The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort."
"Their tool called Sheets is the counterpart to Excel but it doesn't have the same functionality that Excel would have. So usually if somebody needs to go back to Excel or Office, it's because of Excel."
"The SMTP should be easier to use and navigate."
"There should be less power consumption of the PC resources while using this solution. We have professional systems and Teams can run slow at times. We also need to restart Teams in the middle of the meetings sometimes, this could improve in a future release."
"Microsoft 365 Business could improve by having better integration with other platforms."
"Microsoft 365 Business’s stability needs improvement. There are a lot of system downtimes. It could work better."
"It can have more integrations with other platforms."
"As an example, there isn't a clean transfer to a Google Doc outside of hosting it as a .docx file."
"The tool is slow sometimes."
"The OneDrive part could be more user-friendly, because many people want to use it."
Google Workspace is ranked 4th in Content Collaboration Platforms with 92 reviews while Microsoft 365 Business is ranked 8th in Content Collaboration Platforms with 240 reviews. Google Workspace is rated 8.2, while Microsoft 365 Business is rated 8.4. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft 365 Business writes "Improves productivity and allows team collaboration in organizations". Google Workspace is most compared with Microsoft Exchange Online, Amazon WorkMail, IceWarp, ProtonMail and Citrix ShareFile, whereas Microsoft 365 Business is most compared with Microsoft Intune, ManageEngine Endpoint Central, Windows Autopilot, Jamf Pro and Datto Workplace. See our Google Workspace vs. Microsoft 365 Business report.
See our list of best Content Collaboration Platforms vendors.
We monitor all Content Collaboration Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
