We compared Datadog and Zabbix across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. Zabbix is highly regarded for its user-friendly interface, scalability, and reliable performance. It provides customizable dashboards, trigger dependencies, SNMP monitoring, and problem tracking.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. Zabbix users say the solution could reduce false positives and improve integration, cloud monitoring, and reporting.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support, especially in the Asia-Pacific region. Users had mixed opinions about Zabbix customer service. Some found it helpful, while others feel it needs improvement. Customers generally rely on online documentation and community forums for assistance.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. The complexity of Zabbix's initial setup varies. Some reviews said it may require an experienced group of administrators and engineers.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. Zabbix is a free, open-source solution but users can purchase support services and additional features.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Zabbix users said that it's a cost-effective solution.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. Zabbix is a highly customizable open-source solution with a wide range of monitoring capabilities, including the ability to monitor virtual machines and databases. However, Zabbix’s setup can be complex and may require technical expertise.
"We can manage the entire system across the network and troubleshoot the pain points."
"The solution has helped our organization with custom events to track specific cases."
"The dashboards are great."
"By moving to Datadog, we did not need to manage our own monitoring infrastructure anymore."
"The most valuable aspect is the APM which can monitor the metrics and latencies."
"The solution has improved the organization by providing good insights into app performance and offering good dashboards."
"We have hundreds of microservices, and knowing how top-level requests weave throughout all of them is invaluable."
"We have found that we're able to get in and out of troubleshooting issues much more rapidly, which in turn, of course, enables us to spend more time on our products."
"With Datadog I can look at the health of the technology stack and services."
"There are lots of great features and functionality within the solution."
"The product is very stable."
"We like the user-interface for this solution, which makes it an easy to use tool."
"The pricing of the product is reasonable."
"Its overall flexibility is most valuable. When our customers have some custom applications that are not necessarily covered by the community or a standard monitoring tool, we use Zabbix to build our own modules with our own templates. This feature has been useful in using Zabbix for infrastructure and IT monitoring. It has also been useful for industrial equipment monitoring. Zabbix is very lightweight. It is efficient in terms of performance because it doesn't use a lot of resources."
"It's a flexible solution."
"Zabbix helps to save time."
"The solution is quite mature and very stable."
"The Wi-Fi side needs improvement."
"ECS could be improved by including more tutorials for beginners to reduce the barriers to entry."
"It would also be nice if we had more insight into our own usage of Datadog (agents and custom metrics). They provide a usage page which does help, but it is not in real-time."
"It would be nice to be able to graph metrics by excluding certain tags (like you can do in monitors)."
"I've found that the documentation is lacking in certain regards."
"Geo-data is also something very critical that we hope to see in the future."
"I think better access to their engineers when we have a problem could be better."
"I find the training great. That said, it is set for the LCD (lowest common denominator). Of course, this is very helpful to sell the product, yet, to really utilize the product, you need to get more detailed."
"The setup was a bit complex."
"I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE."
"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."
"I would like to better be able to monitor Oracle processes."
"It would be helpful if they translated the documentation to Cyrillic languages."
"I would like for this solution to be more cloud-friendly."
"The networking monitor is not too easy to work with."
"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."
"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."
Datadog is ranked 2nd in Network Monitoring Software with 137 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. Datadog is rated 8.6, while Zabbix is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI. See our Datadog vs. Zabbix report.
See our list of best Network Monitoring Software vendors, best Application Performance Monitoring (APM) and Observability vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.