We compared Datadog and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Datadog users like its customizable displays, error tracking, and advanced AI/ML capabilities. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: Datadog could enhance its usability and reduce its learning curve. Users said integration was another pain point. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: While many users spoke highly of Datadog’s support team, others reported slow support, especially in the Asia-Pacific region. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: Datadog’s setup is considered straightforward, and users often receive help from a partner or vendor. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: Opinions about Datadog's price are divided. Some users found it costly, but others thought it was acceptable. Some said the pricing model could be clearer and better explained. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Users said Datadog saved them time and improved visibility into security blind spots. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: Datadog is praised for its customizability, easy setup, and robust AI features, but some users say it has room for improvement in areas like usability and integration. Datadog’s pricing and customer service received mixed reviews. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"We can manage the entire system across the network and troubleshoot the pain points."
"We have way more observability than what we had before - on the application and the overall system."
"I have found some of the most valuable features to be the way things all come together that gives us a point of view that is useful. The panel is very beautiful and customizable."
"The ease of correcting these dashboards and widgets when needed is amazing."
"The application performance monitoring is pretty good."
"The tool's deployment is easy."
"Using the data, our operation teams works with the dashboards to get their statistics, analytics, etc."
"Its logs are most valuable."
"We have been able to set very specific CPU and memory alerts, at the very base level, then we started to pull real business value, like 99th percentile response rates for our API calls."
"Network performance is the main issue clients are facing. SolarWinds checks if a node is down, and we can set thresholds for performance metrics. For example, we set it up to get an alert automatically if a value is over 80 percent. It has a full dashboard that covers CP, hard disk, and node monitoring."
"The product is lightweight in terms of memory use, requiring only 10 megabytes or less."
"The other valuable system is the DSS (decision support system). If there's a fault in the network, SolarWinds is basically capable of rectifying and resolving that problem on its own without any intervention from an IP assistant or administrator."
"The most valuable features of SolarWinds NPM are network performance monitoring and the overall benefit for servers."
"There are a lot of options for customization of the dashboard, alerts, and reports."
"The interface is user-friendly, making it easy to use."
"This solution offers a very good view of our network and allows us to effectively monitor performance."
"SolarWinds' network and server application monitoring features are strong."
"The Wi-Fi side needs improvement."
"It can be overwhelming for new people as it has a lot of features."
"I often have issues with the UI in my browser."
"The product is quite complex, and there are so many features that I either didn't know about or wasn't sure how to use."
"Datadog could make their use cases more visible either through their docs or tutorial videos."
"I would love to see more metrics or analytics in IoT devices."
"Datadog could improve the flexibility with AI and ML concepts. This will allow customers to be more leveraged towards publishing."
"Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."
"We would like to see smaller or shorter tutorials and video sessions."
"The solution's network discovery and node addition processes need more work."
"They need to work on their automation and automatically discover devices. They are not very good at automatically discovering devices."
"The only thing that can be improved is to continually add to the existing capabilities of the product."
"Application Performance Monitoring should be included in this solution."
"Currently lacks integration with SMS services."
"The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications."
"If they could combine everything into one product, that would be very helpful."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
Datadog is ranked 2nd in Network Monitoring Software with 137 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. Datadog is rated 8.6, while SolarWinds NPM is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Wireshark. See our Datadog vs. SolarWinds NPM report.
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We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.