We compared Commvault Complete Data Protection and Dell NetWorker based on user reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Commvault Complete Data Protection is highly regarded for its extensive recovery options and compatibility with diverse storage systems. Dell NetWorker is recognized for its intuitive graphical user interface, integration with Data Domain, and impressive speed. Users suggest that Commvault Complete Data Protection could offer more Windows security features and a unified console. They said Commvault should expand support for container-based systems and improve its ability to archive large video files. Dell NetWorker needs improvements in reporting, integration, and documentation.
Service and Support: Commvault Complete Data Protection earned mostly positive feedback for its customer service, but some Commvault customers mentioned concerns about network-related support and the need for more direct access during emergencies. Dell NetWorker received mixed reviews, with some customers expressing frustration about delayed responses and unresolved problems.
Ease of Deployment: The setup process for Commvault Complete Data Protection is complex, time-consuming, and may require outside help. The lack of sufficient documentation and online resources adds to the difficulty. Some users consider Dell NetWorker's setup to be effortless, but some said it was somewhat complex.
Pricing: Commvault may need to lower its price to attract customers in certain regions and customer segments. Some reviewers consider Dell NetWorker to be expensive, while others find it to be reasonable and cheaper than other options with similar features.
ROI: Commvault Complete Data Protection offers significant cost savings. Some enterprise customers estimated that they saved between $100,000 to $300,000 by reducing labor costs, speeding up backup and recovery, and implementing remote access. Users have provided no feedback about Dell NetWorker’s ROI so far.
Comparison Results: Commvault Complete Data Protection is a robust and flexible solution with the potential to save customers money, but users say the setup is too complex and it needs better support for container-based systems. Dell NetWorker is regarded as a reasonably priced, high-performing backup solution with a user-friendly GUI. At the same time, many users were dissatisfied with Dell’s support and asked for improvements in reporting and documentation.
"The most valuable feature of Metallic is its flexibility and user-friendly."
"Commvault has a unique administration platform with more features than its competitors."
"The rate of duplication is great."
"The product is user-friendly."
"One of the most valuable features is the encryption which helps save you from ransomware. Because the data is already encrypted, it cannot be encrypted again."
"The product alerts the security team about threats."
"The features I find most helpful in Commvault are its ability to perform incremental backups and significantly reduce backup times for our diverse multi-architecture, multi-environment environment."
"When an interruption takes place due to an incident, the signaling and notification are very extensive."
"The solution has minimized the recovery time objective, and the recovery point objective, the RTO and RPO. Most customers are looking for to minimize downtime. The solution has helped ensure this."
"The GUI is user-friendly."
"It can support many different versions, both newer and older."
"The solution is stable."
"The support for legacy products is very good."
"The best feature is the DR replication for us."
"It's easy to use."
"The best feature of Dell EMC NetWorker is its wide spectrum of available plugins for each and every software that you can back up, such as SAP HANA, Oracle, AXI-based machines, or Dell-based machines. Whatever you want to back up, you can do it with Dell EMC NetWorker. It is a very solid backup software. It is the oldest backup software from EMC, and it comes from Dell EMC's legacy."
"I would like to have a manager-level dashboard to review the backups. This is not from an administrative perspective where you can see the details of the execution. Rather, it would only show the percentage of completeness for each one."
"They reply to the support portal weekly, but there are some delays."
"The customer support is not good."
"The new HTML5-based management portals are very nice, but do not yet have all of the features of the Java-based client."
"For simpler environments, they have some templates for startups. Possibly for a smaller environment, they need to do more automatic configuration and selections of users who want to do backups. This is mainly for smaller environments. I would like them to have the same system fit for all environments: small and big environments. Currently, we have to do a lot of configuration of the layout, which takes time. This solution is appropriate for enterprise-level enterprise, but I would like it to be easier to use for SMB environments."
"The solution's breadth and depth of cloud support are good, but could be better. Some cloud features that are common-sense, especially on AWS, are not completely integrated yet in the product. They are a work-in-progress."
"There is room for improvement in the data center application running on the cloud for the platform."
"Setup is complex."
"NetWorker's major problem is its legacy software."
"Dell NetWorker could improve the GUI to include rack recovery."
"he API side of the solution has certain shortcomings."
"The price could be cheaper."
"The web console could be a lot better."
"There could be a possibility of constructing full backups from incremental data intelligently."
"The stability of the NMC could use some attention, as it tends to be a bit shaky during jobs and other operations."
"The support is an area with concerns where improvements are required."
Commvault Cloud is ranked 3rd in Backup and Recovery with 104 reviews while Dell NetWorker is ranked 14th in Backup and Recovery with 73 reviews. Commvault Cloud is rated 8.6, while Dell NetWorker is rated 7.8. The top reviewer of Commvault Cloud writes "Provides excellent visibility and helps reduce costs and time". On the other hand, the top reviewer of Dell NetWorker writes "A stable tool that has an easy-to-use GUI that enables quick restoration". Commvault Cloud is most compared with Veeam Backup & Replication, Rubrik, Veeam Backup for Microsoft 365, Azure Backup and Veritas NetBackup, whereas Dell NetWorker is most compared with Dell PowerProtect Data Manager, Dell Avamar, Veeam Backup & Replication, Veritas NetBackup and Dell PowerProtect DD (Data Domain). See our Commvault Cloud vs. Dell NetWorker report.
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