We performed a comparison between Cisco Duo and Zscaler Zero Trust Exchange based on real PeerSpot user reviews.
Find out in this report how the two ZTNA as a Service solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Multifactor authentication and secure two-factor authentication are the most valuable features. It's been around for a while, but now it's becoming an enforced behavior as opposed to something that you used to do as optional."
"At the moment, the ease of use is what is the best feature for me. Once it has been set up and the security can hoc to my mobile device, it's very simple to use my single sign-on, get prompted for a Duo Security, push, go to my phone, accept the push, and I'm done. It's a very simple process."
"The multi-factor authentication process and the geo-locking features are great."
"The most valuable feature of Duo Security is the ability for the user to easily approve access. The application prompts the user, and they can see the location and the IP address. This makes it easy for the user to approve it and go through the process of logging in to the VPN."
"Regarding the valuable features, I would say that Duo Security is easy to use, has speed, and is dependable."
"I lead an IT organization that has a significant amount of technical debt, and we're not in a zero-trust architecture yet. I'm pushing in that direction. Duo helps me considerably with my identity in an environment where I don't have zero trust. It's helping me bridge the gap until I can build a zero trust architecture."
"It's pretty easy for users to figure it out."
"The flexibility is the most valuable feature. We use it for the app on the phone. When we're at different locations, the phone is usually there, so we can use that. It has just been a very flexible option."
"The solution offers a simplified network infrastructure and security functions and it enables secure remote access for the users"
"What I find most valuable in Zscaler Private Access is that it's a VPN. Its connectivity as a VPN is its most valuable feature."
"The most valuable feature is its ability to establish connectivity for remote users and remote endpoints. It offers a high level of granularity compared to typical VPNs, which also encapsulate a lot of I/O."
"The most valuable features of Zscaler Private Access are reliability, scalability, and availability."
"The ZPA is a unique feature which offers VPN along with all the additional security needed."
"We don't need to connect anymore. It is automatically connected when you log on in Windows."
"Yes, it is very stable. I have never seen it go down, not once."
"I like its ease of use. It has a single pane of glass for the ZIA and ZPA pieces. It is very manageable. It is also very easy to deploy for secure access, and it gives half-decent coverage for visibility in terms of what the users use and what data is being proxied through the access gateway."
"For upgrades, there should be a better notification of when they're coming out. We always have a testing phase, so we need to be ahead of it. It takes us longer before we can upgrade to the newest version."
"Duo Security should have more customized use cases. For example, if a client needs to have more customization, it would be better to connect directly with Duo's R&D to try to discuss the issues together in order to add customizations."
"Smart Licensing needs improvement. It's terrible. We have problems with it every year and we need to involve support to fix it."
"Technical support could be improved. I don't think all support should have to go through an agreement."
"Sometimes, it's a little harder for customers to adopt."
"We already have Active Directory enabled in our routers and switches. However, if we could do two-factor authentication, then it could go a long way since no one's getting into them unless you want them to."
"When you come to the push in Duo Security, there are some integrations where you have to use the code instead of the push functionality."
"Duo Security could be improved with the addition of more applications."
"What could be improved in Zscaler Private Access is its notification. For example, if there's a speed issue, there should be a pop-up that alerts the user about it. If there is a network quality issue, for example, it isn't good enough to connect to, or the network quality is bad, there should be a notification from the solution. Zscaler Private Access also needs improvement in terms of its interface and security."
"The interface needs a bit of work."
"Zscaler Private Access could improve by improving external access. If external parties want to access locally to my company's services, we need to onboard them into our domain, otherwise, it doesn't work. Additionally, if their company also has Zscaler Private Access, then it doesn't work. They need to log in with our domain ID, not their company ID."
"The DX layer could be better if it had improved visibility."
"The area that requires improvement is their support. The current support is lacking."
"There is some issue while accessing the portal. It takes too long."
"Conflicts arise if you do not have the same management teams on the product."
"Setup is a bit complex because there are many steps that need to be taken before onboarding and activating the solution."
Cisco Duo is ranked 3rd in ZTNA as a Service with 55 reviews while Zscaler Zero Trust Exchange is ranked 1st in ZTNA as a Service with 34 reviews. Cisco Duo is rated 8.8, while Zscaler Zero Trust Exchange is rated 8.4. The top reviewer of Cisco Duo writes "Helps reduce the risk of a breach and is easy to deploy and onboard". On the other hand, the top reviewer of Zscaler Zero Trust Exchange writes "Allows for strict access control, granting access to specific applications at a URL level rather than at the physical IP level". Cisco Duo is most compared with Microsoft Entra ID, Fortinet FortiAuthenticator, Fortinet FortiToken, Yubico YubiKey and RSA Authentication Manager, whereas Zscaler Zero Trust Exchange is most compared with Prisma Access by Palo Alto Networks, Cato SASE Cloud Platform, Axis Security, Cloudflare Access and Jamf Connect. See our Cisco Duo vs. Zscaler Zero Trust Exchange report.
See our list of best ZTNA as a Service vendors.
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