We performed a comparison between BMC Atrium CMDB and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution has improved our tracking."
"This solution makes it easy for us to access data, and seamlessly integrates with all ITSM as well as the monitoring parts."
"Over the years, we have progressed to have close to a real-time up-to-date view into the assets in our environment."
"The main feature is the relational model database, where you define relationships between CIs. Being able to establish CI relationships and building a service model is a key aspect of CMDB."
"It allows me to easily manage my data: Cleanse, load, and report on it."
"The rules functionality makes it easier to classify data for different groups."
"The most valuable features of BMC Atrium CMDB are its ease to build new classes. For example, let's say there are types of CIs or efforts that do not exist in BMC Atrium CMDB. You can create your own and their relationship to existing classes."
"Atrium Integrator allows me to manage my data, with regular updates, etc. and integrate with multiple systems."
"It's not too difficult to configure with regard to the UI. My experience working with ServiceNow CMDB has been a very comfortable one."
"One of the most valuable aspects of ServiceNow CMDB is its user-friendly interface and high degree of customization at the user level."
"It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service."
"CMDB provides a centralized repository for your assets and support representatives throughout the organization."
"ServiceNow excels in integration and is considered the best tool in the market for this purpose."
"It has helped in tracking hardware and software and reducing overall costs."
"I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI."
"One important element is automation. We can back up and manage multiple configurations. It also enables password self-service."
"I am just waiting for the new release with the new enhanced UI."
"We would like the service modelling functionality of this solution to be improved."
"BMC Atrium CMDB could improve if they had a cloud version and made the interface better."
"Recently, improvements have been more focused on the interface side."
"There could be a provision in the back end to ensure unique collections and avoid duplicate services."
"Looking for a more streamlined interface; one that matches the other parts of the BMC Remedy product line."
"They can improve the mobile application and the TGO tool, which is a built-in tool for development and implementation. As a developer, it is very frustrating to configure or customize the mobile app. In my opinion, this part of the application needs full rework and re-engineering."
"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."
"The reporting function could be more advanced and has room for improvement."
"We have various service levels and SLAs for our customers like platinum, gold, etc. Each SLA has an associated hardware and computing configuration. We cannot define that in ServiceNow for each customer. For example, a customer with 100 servers might be in the platinum category while a client with 25 would be in gold."
"If you select any CI, the associated applications with that CI should also be made available for users since, currently, the tool lacks such a feature."
"ServiceNow CMDB may face performance issues if we try to make the solution too large by adding more CIs."
"I wish we didn't have to pay for additional modules. For example, the vulnerability module is at an additional cost so that we can pull the Qualys scans and actually have automated tickets involved. If that workflow can also be part of that, it would be nice."
"The platform's stability needs improvement."
BMC Atrium CMDB is ranked 4th in Configuration Management Databases with 6 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. BMC Atrium CMDB is rated 9.2, while ServiceNow CMDB is rated 8.6. The top reviewer of BMC Atrium CMDB writes "Serves as a repository for storing configuration items, encompassing both physical and logical entities". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". BMC Atrium CMDB is most compared with , whereas ServiceNow CMDB is most compared with Device42, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our BMC Atrium CMDB vs. ServiceNow CMDB report.
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