Compare Inflectra vs NAVEX

Inflectra

Based on 34 reviews.

NAVEX

Based on 10 reviews.

Sample Customers

Popular Solutions

1 reviews

1 reviews

0 reviews

0 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Financial Services Firm

14%

Computer Software Company

12%

Healthcare Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jason Lopez
Test Manager at a engineering company
The use case for Inflectra SpiraTest is to report on defects. It's also useful for writing test cases.
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WIllWorley
Software Consultant at The New Humanitarian
I use Inflectra Rapise in my company since we have contracts with a lot of government entities. Our company could not...
Read full review of Inflectra Rapise »
Jorge Ambrosio
Quality Management Office (QMO) Manager at a comms service provider
We manage the whole software lifecycle. We combine the user stories and requirements, including the test cases, in...
Read full review of Inflectra SpiraTeam »

Review 1 of 3

Anonymous User
Associate Director Internal Audit at a university

Read full review of NAVEX Global »

Review 1 of 1

Customer Service

Jason Lopez
Test Manager at a engineering company
Contacting the Inflectra SpiraTest technical support team isn't my domain.
Read full review of Inflectra SpiraTest »
WIllWorley
Software Consultant at The New Humanitarian
Inflectra's support was fine. I noticed that with Inflectra's support team, the problem was when you found an issue...
Read full review of Inflectra Rapise »
Anonymous User
Sr. QA Engineer at a tech vendor
Anywhere Inflectra lacks, the tech support more than picks up the slack. All of my requests were handled in a timely...
Read full review of Inflectra SpiraTest »
Anonymous User
Senior SDET
I have not requested technical support on this job. Previously, before purchasing SpiraTest, the support was superb....
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Anonymous User
Senior designer at a comms service provider
Support has been good so far.
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Anonymous User
Quality Assurance Lead, Consultant at a insurance company
6/10 – they do get back to you sometimes with helpful information.
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Jorge Ambrosio
Quality Management Office (QMO) Manager at a comms service provider
The support is even better than the tool. It's incredible. The technical support that they have wonderful. Not only...
Read full review of Inflectra SpiraTeam »
Anonymous User
Practice Manager Testing at Ordina Belgium
It's decent, but I'm not ecstatic about it.
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Anonymous User
QA Technical Manager at a tech services company
We've had a chance to contact technical support and so far they've been good. We've been satisfied with the level of...
Read full review of Inflectra Rapise »
Anonymous User
Test Manager at a energy/utilities company
Customer Service: It's okay. Technical Support: It's okay.
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Anonymous User
Test Master at a tech vendor
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
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Anonymous User
Senior Quality Analyst at a tech services company
Customer Service: 8.5/10 Technical Support: 8.5/10
Read full review of Inflectra Rapise »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: Outstanding customer service. This is the same team that I have worked with on SpiraTeam/SpiraTest....
Read full review of Inflectra Rapise »
Jorge Ambrosio
Quality Management Office (QMO) Manager at a comms service provider
Inflectra Rapise's technical support is one of its best features. We have been utilizing the product from the get go...
Read full review of Inflectra Rapise »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: The customer service is the very best I have ever experienced. Most customer service teams are not...
Read full review of Inflectra SpiraTest »
PraveenKambhampati
Owner at Thought Leaders Management Consulting
Technical Support was prompt and responsive. guidance to the plugins and integration methods were well published and...
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Anonymous User
Sr. Project Manager at University of Utah Hospitals & Clinics
Customer service and technical support has been very responsive. We have had little need to contact customer support...
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Ole Einar
Owner at NND
I haven't contacted technical support recently, but when I did before, I got quite a good response. My first...
Read full review of Inflectra SpiraTest »
Anonymous User
Senior Test Engineer at a tech services company
This is the biggest plus. I'd rate it 10/10. For the whole time I was using SpiraTest, I had an impression of being...
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Anonymous User
Test Engineer/Coordinator at a newspaper
Inflectra support staff respond to raised tickets within one or two days. So encountered problems are taken care by...
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Anonymous User
Software QA Engineer at a tech company
To be honest, I didn't ask for help from them yet.
Read full review of Inflectra SpiraTest »
Anonymous User
Test Manager at a tech vendor
10 out of 10. The Inflectra team is quick to respond and even helps with solutions when I've found it necessary to...
Read full review of Inflectra SpiraTest »
Anonymous User
Software Engineer at a tech vendor
Technical support is very good. I would rate it a nine out of 10.
Read full review of Inflectra SpiraTest »
Anonymous User
QA Engineering Manager at a marketing services firm
I would rate technical support at Inflectra as an eight and a half out of 10. They are very responsive in a timely...
Read full review of Inflectra SpiraTest »
Anonymous User
Senior QA & Test Manager, Head of Test Automation at a tech services company
I've never used it but we do get notifications from Inflectra about product updates.
Read full review of Inflectra Rapise »
Alexey Anisimov
Head of QA Department at a tech services company
We had some support tickets opened that were quickly resolved. Their support is good. We don't have any problems with...
Read full review of Inflectra SpiraTest »
Anonymous User
Team Leader: Test Automation at a financial services firm
Seven out of 10. The support is OK, but they don’t provide specific fixes for customers. Therefore, any...
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Anonymous User
Consultant at a tech services company
The customer support was fantastic. Inflectra were always able to provide excellent guidance and resolution to most...
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Jorge Ambrosio
Quality Management Office (QMO) Manager at a comms service provider
The support in Latin America of Inflectra is the best if you compare it with Jira support. Jira is an Australian...
Read full review of Inflectra SpiraTeam »
Ahmet Izgi
Test Software Development Manager at a tech vendor
Technical Support is fast enough to answer questions and problems.
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Review 1 of 30

Anonymous User
Associate Director Internal Audit at a university
I would like technical support to get back to us a little more promptly. They weren't bad. It was a day and a half...
Read full review of NAVEX Global »
Anonymous User
Director of Compliance at a healthcare company
In general, the technical support is pretty good. They're not always super quick at getting back to us, but they do...
Read full review of NAVEX Global »
Anonymous User
Ombudsman | Dispute Resolution Program | U.S. at a energy/utilities company
I would rate technical support with a 9 out of 10.
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Anonymous User
Paramedic/Caas Coordinator/ Command Officer
I would give technical support a ranking of 10. Even when we have had issues, I have contacted them and they were...
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Anonymous User
Policy Project Manager at a healthcare company
Technical support is great. I think that's one of the top things. My co-worker and I cannot complain about the...
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Anonymous User
Quality Improvement Director at a healthcare company
10/10
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Anonymous User
Executive Director at a non-profit
When we've needed support, their tech support has been outstanding. They've been available. If there's an upgrade,...
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Anonymous User
Owner at a tech consulting company
Technical support is excellent. They have excellent technical support. They're very responsive. They are always there...
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Anonymous User
Administrative Assistant at a university
Customer Service: My experience is that they are professional and always ready to assist as best as possible. Each...
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MgmtAnalyst196
-- at a performing arts
Customer Service: The support is always there, would like it to be 24/7, since we are a hospital, however the daytime...
Read full review of NAVEX Global »

Review 1 of 10

Technical Support

No Data Available

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