Appian vs Jacada

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Appian
Based on 57 reviews.
Jacada
Based on 1 review.
Overview
Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.
Jacada is a software and services company which provides unified desktop and process optimization products for customer service and support. The firm, founded by Gideon Hollander, was incorporated December 1990 in Israel as a limited liability company. The firm has headquarters in Atlanta, Georgia, and offices in the Americas, Europe, Middle East and Nordic regions. Jacada WorkSpace, introduced in September 2005, is a product for customer service representatives to provide a single point of access to applications and call center tools required to complete a customer interaction.
Sample Customers
Appian RPA
empark, talan, liverpool, ayesa, aeromexico, teknei
Appian Intelligent Contact Center
Sprint, FLOWSERVE, USF, sunsuper
Jacada WorkSpace
Telefonica, Kabel Deutschland, Lillian Vernon
Jacada Intelligent Agent Engagement
Humana, Turk Telekom, Leumi Card
Popular Solutions
Top Industries
Educational Organization
25%
Financial Services Firm
16%
Computer Software Company
12%
Government
7%
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Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
Review 1 of 30
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Technical Support
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