Principal business process architect on a long-term process maturity management programme. Taking the organisation from a low level of process orientation up the maturity model through awareness, process modelling, process management, process improvement and automation. Worked on developing the network of process roles (sponsors, owners and managers).
Understood the organisation's culture and attitudes first; patiently started with the basics rather than trying to drop a fully iBPMS solution on an organisation that couldn't agree what a process was and still doesn't think they are useful.
