2020-08-29T21:11:00Z

What needs improvement with ZoneAlarm?

Julia Miller - PeerSpot reviewer
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8 Answers

Nagendra Nekkala - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-11-09T18:30:17Z
Nov 9, 2023

The mobile phone applications get slower because of ZoneAlarm. ZoneAlarm should be a light application that does not take too much memory in mobile phones.

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Hugo Alexis Espinoza Naranjo - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-02-28T04:15:00Z
Feb 28, 2023

Normally all companies must validate, take into account, and manage the budget annually. The issue is the cost is high. It is important to understand that many of these solutions generate false positives. This type of issue should be improved so that we can be a little more efficient. We'd like better performance of the network equipment. There are high-speed environments where an immediate response is required. It is important to take into account that much of this is going to be seen in the capacity of the infrastructure.

Jonathan Ramos G. - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-01-08T17:02:00Z
Jan 8, 2023

Each of the features available in the installation of the applications is really efficient. They need to update and improve the features available for Mac. It is here where we have found a deficiency in the installation, configuration, and adjustment of the services. Their services should cover more products or operating systems available in the market in the future.

Diana Alvarado - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-09-29T06:35:00Z
Sep 29, 2022

As it is not a native Check Point tool, it is not integrated into the Check Point Infinity Portal. We would like to be able to integrate it. It is also important to improve the public documentation for Check Point. It is not possible that it will take so long to find the appropriate guides for hybrid environments and thus be able to implement the best practices for our infrastructure. The support is not always so effective. We would like to have SLAs from the support side so that they can be met.

Adrian Cambronero - PeerSpot reviewer
Reseller
Top 5Leaderboard
2022-07-27T21:10:00Z
Jul 27, 2022

One of the first parts that should be improved is the updates. They should release a single update with all the necessary characteristics to avoid being in a cycle of consecutive updates. As a rule, the tool works very well; it fulfills the functions with which it was created, and It goes a little further with security, which seems excellent to me. In the documentation area, they should make it more friendly and specific so as not to go to a support engineer for some basic things. However, rather more complex things should occur in one step.

DAlvarado - PeerSpot reviewer
User
Top 5
2022-06-03T19:33:00Z
Jun 3, 2022

They should improve the support provided. Sometimes, sessions are only possible during certain business hours. They are also only available in English, and generally, they are not as effective as other brands at the SLA level. I would recommend trying to improve on these areas for customers to be more satisfied with the service provided. The documentation must be updated. On the internet there is a lot of information that is already out of date, which generates problems in knowing which details are the latest.

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KP
Real User
2020-11-25T10:42:00Z
Nov 25, 2020

Currently, the client is only available for the Windows Operating System but it would be good if it were released for Mac OS as well. There is no centralized management available, so this is something that I would like to see in the future.

OP
Real User
2020-08-29T21:11:00Z
Aug 29, 2020

* Currently, there are only the clients available for the Windows operating systems family. It would be nice to have the software version with the same functionality for the macOS operating system. * There is no centralized management software for the free version of ZoneAlarm. * Some of our users say that the interface is a little bit outdated for 2020, and want it to be more modern and cozy. * Minor issues with the performance have been reported for the really old laptops that lack the free RAM available.

ZoneAlarm protects you by preventing hackers from remotely accessing and controlling your device, and lets you know which apps have excessive permissions so you can decide whether they threaten your privacy.
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