2021-01-28T05:03:00Z

What needs improvement with Trend Micro Email Security?

Miriam Tover - PeerSpot reviewer
  • 0
  • 16
PeerSpot user
16

16 Answers

RJ
Reseller
Top 20
2024-02-15T08:55:43Z
Feb 15, 2024

There is room for improvement in the support. The response time could be faster.

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Bilal Saleem - PeerSpot reviewer
Real User
Top 10
2024-01-04T09:48:38Z
Jan 4, 2024

The capacity handling and the scalability of the solution need to be improved since I feel Trend Micro lacks in such areas.

Ricardo Livinalli - PeerSpot reviewer
Real User
Top 10
2023-12-08T20:31:01Z
Dec 8, 2023

There is room for improvement in threat detection, especially for advanced attacks and business email compromise. Improved back detection and protection for business email compromise would be very beneficial.

ZG
Real User
Top 5
2023-12-05T14:42:49Z
Dec 5, 2023

The tool's dashboard is old.

NK
Real User
Top 20
2023-10-26T14:31:10Z
Oct 26, 2023

The only negative thing about Trend Micro Email Security is its price. It could be less expensive.

MR
Real User
2023-08-15T14:05:23Z
Aug 15, 2023

The product must provide better customization features.

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PG
Real User
Top 10
2023-07-27T10:53:12Z
Jul 27, 2023

There needs to be more documentation for the product.

Syed Rizwan - PeerSpot reviewer
Reseller
Top 5Leaderboard
2023-04-28T14:33:31Z
Apr 28, 2023

The patch management could improve in Trend Micro Email Security.

SB
Real User
Top 10
2023-04-26T12:36:00Z
Apr 26, 2023

In our company, we require IT engineers who can execute integration procedures. For this, they need a clear guide. I had an issue when I worked on another project involving FortiWeb and web gateway, where web gateway also works with Trend Micro Email Security. In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem. Sometimes, we discovered that support from the solution's end was occupied with cloud-related activities on a specific day. However, some customers require a gateway in their country due to cybersecurity regulations that force companies to comply with specific regulations. Therefore, for the cloud solution, they need to choose a location near their country or in their country if possible. If a data center is located in another country that has political conflicts, it can create issues for engineers and top management. In my experience, they didn't test the solution for performance and lacked simple guides to assist engineers without the need for a support ticket, especially for longer projects.

GG
Real User
Top 20
2023-02-15T09:34:07Z
Feb 15, 2023

Sometimes malicious email gets past the email gateway. This needs to be improved. It would be nice if they offered an extra layer of security. They could, for example, have multi-factor authentication or encryption. Pricing is high.

TS
Real User
Top 5Leaderboard
2023-02-13T20:29:42Z
Feb 13, 2023

We have had to deal with some spam. They need to adjust the spam filtering and make it stronger. It would be ideal if they had even better protection on offer to keep users even safer.

KC
Real User
Top 20
2022-11-09T16:15:56Z
Nov 9, 2022

The send box needs improvement to match other products. The solution does not check scam emails which is a critical need for our customers. It would be beneficial to deepen the ASM and ATO. Phishing emails are really dangerous and steal information so we want to tag them as scams.

Nadeem Syed - PeerSpot reviewer
Reseller
Top 5Leaderboard
2022-09-14T07:58:29Z
Sep 14, 2022

Sometimes, especially when you are hit by ransomware, there are issues. The hardest thing to deal with is spam email, which you can actually protect your network from. They could improve the database or the engine to make it more robust to stop those kinds of emails. Even if an end user tries to open those emails, normally, they will send you the zip file or a website address or something like that, and the end user will get in trouble if they try to open anything. Therefore, if Trend Micro can improve its engine to stop those kinds of new ransomware, that would be a big plus for them. While they are good, not 100% of email is protected just yet. It's quite pricey. In Email Security, they basically pretty much cover everything. They can't add anything else. If they try to add something in, it might also slow down the computers and the process. I don't think they will add anything in the near future.

JK
Reseller
Top 5
2022-06-16T15:22:25Z
Jun 16, 2022

There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro.

Vladimir Shilov - PeerSpot reviewer
MSP
Top 5Leaderboard
2021-05-15T12:33:51Z
May 15, 2021

The solutions manufacturer tries to upgrade the customer to move from on-premises to the cloud. They plan to replace virtual appliances with hardware appliances. I think that this is not a good idea. A virtual appliance is more flexible in implementation and usage, and they think that it is not a good idea to leave the development as is.

DS
Real User
2021-01-28T05:03:00Z
Jan 28, 2021

There is a lot of room for improvement towards the phishing kind of email filtering, with the different hijacking attacks, and with the kind of password attacks which these phisher attackers do. The engine is intelligent enough to block any link which is coming in the email because it checks the quality of the reputation of the link. But it is written by a very intelligent person using a very localized domain so it lacks that functionality. There are other solutions available in the market, such as Proofpoint and Barracuda, that have slightly better intelligence around that, maybe they have more attack feeds coming in or maybe they are working a little harder on the resource side. Their response towards such emails is very granular whereas Trend Micro's is higher. Maybe email security is not the goal for Trend Micro, because the other players like Proofpoint, Barracuda and Microsoft are working essentially on the email security. So they are very focused and since the products are completely driven towards email security they give a better posture and have better performance there. But from a threat prevention point of view and as the first wall of anti-virus defense, Trend Micro tends to be a superior product.

Trend Micro Email Security is a comprehensive solution designed to protect organizations from email-based threats. With advanced threat intelligence and machine learning algorithms, it provides real-time protection against spam, phishing, malware, and other email-borne attacks.  This product offers multi-layered security, including content filtering, URL reputation analysis, and attachment scanning, ensuring that malicious emails are blocked before they reach the users' inbox. It also...
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