2018-06-27T18:38:00Z

What needs improvement with Studio Creatio?

Julia Miller - PeerSpot reviewer
  • 0
  • 2
PeerSpot user
10

10 Answers

Debharshi Bhattacharya - PeerSpot reviewer
Real User
Top 5
2023-11-20T09:03:35Z
Nov 20, 2023

Studio Creatio is a new product in the market, making its lack of maturity an area of concern. From an improvement perspective, the tool requires focusing on achieving a state of maturity. In future releases of the product, it should be made more intuitive.

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Julio Falcon - PeerSpot reviewer
Reseller
Top 10
2023-09-18T10:14:51Z
Sep 18, 2023

Within Spanish group service agents, we often encounter issues with translations. When implementing solutions, we noticed that certain parts, like K2 or case text, are sometimes inaccurately translated by our local partner responsible for Spanish translations. While some translations are excellent, others can be confusing. It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable.

SR
Reseller
Top 10
2023-07-11T15:45:00Z
Jul 11, 2023

HRM is an area where Studio Creatio lacks and needs to improve. The solution needs to have more customization options.

Sergey Yakimchuk - PeerSpot reviewer
Real User
Top 10
2022-10-04T18:28:00Z
Oct 4, 2022

Studio Creatio can be used as a SaaS model, however, our customers are asking for the on-premise version. Creatio needs to stabilize their marketplace. When customers share their experience with the platform, the solutions should be easily added for global usage. Another improvement would be with integration. It is difficult to integrate particular technologies inside our customers' IT environment.

JF
Real User
2021-02-25T09:37:38Z
Feb 25, 2021

They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful.

JF
Real User
2020-11-22T15:44:30Z
Nov 22, 2020

I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve.

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it_user842139 - PeerSpot reviewer
Real User
2020-09-29T05:58:00Z
Sep 29, 2020

It does not have the ability to run one single large process. When you run very large processes, it runs into some problems. We found a way around it by breaking it up into smaller processes. They have limits on the number of characters allowed to run processes. You have to come with a workaround, by segregating it. If they could make the screenshots of the steps a bit easier and more intuitive on the back-end for the administrators, similar to the way it is created for the users, and like the rest of the tool.

LG
Real User
2020-01-16T08:44:00Z
Jan 16, 2020

The mobile version of the solution could be improved. It's harder to customize.

MH
Real User
2018-10-28T10:20:00Z
Oct 28, 2018

My biggest concern is the lack of a multi data source on a page. The way bpm's infrastructure works, you can only have one data source on a page. It connects to a object and you're locked in at that point. You can use virtual fields, but the problem is you can't edit - again, our company has a complex structure. If you need to connect fields from different objects, you would create it in that object and sync it. For instance, in our sales cycle we have an object called Project - this is our outer shell, our container - then Scopes and then Opportunities. These are three different objects containing different levels of information. Now if we wanted certain functionality to work for a field from a higher level in a lower level object, we then would have to create a home for it in the Scope and the Opportunity objects. It would be that much more powerful if we could have a multi data source linked to a single page. That would really clean up a lot of things. I rate the solution, overall, at nine out of ten.

reviewer894873 - PeerSpot reviewer
User
2018-06-27T18:38:00Z
Jun 27, 2018

It would be great if the product included a process design tool like Visio inside Process Designer. That would avoid us using an extra tool to do that.

Intelligent business process management and low-code platform with out-of-the-box solutions and templates Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.
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