Cloud Pre/Sales Manager at a computer software company with 1,001-5,000 employees
Real User
Top 20
2023-01-10T09:40:12Z
Jan 10, 2023
An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. Implementing the solution requires knowledge and understanding, so if you're a user, you'd need IT assistance to set up OpenText Exceed TurboX (ETX). What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance. The website has a standard FAQs page, but I would like more articles and online material, so you can deal with questions and some of the issues that arise rather than dealing with customer support. I want a portal or online system similar to what Microsoft provides for Microsoft Office products.
We have concerns about network speed and security settings. We're finding that if too many clients connect with OpenText the server may become slower. There seem to be performance issues. The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration. Technical support is lacking in the ability to assist anyone who is not a native English speaker. We're in China and we need support staff that can communicate with our engineers, who largely speak Chinese.
What is remote access control? Remote access control refers to the capability of an organization to monitor and control access to a network (home, school, office, etc.) or an individual device at any time from anywhere. Organizations use remote access control to allow authorized users the ability to log in remotely and still have secure access to necessary information within the network using a specifically approved device. Remote access control can include wide area networks (WANs),...
An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. Implementing the solution requires knowledge and understanding, so if you're a user, you'd need IT assistance to set up OpenText Exceed TurboX (ETX). What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance. The website has a standard FAQs page, but I would like more articles and online material, so you can deal with questions and some of the issues that arise rather than dealing with customer support. I want a portal or online system similar to what Microsoft provides for Microsoft Office products.
We have concerns about network speed and security settings. We're finding that if too many clients connect with OpenText the server may become slower. There seem to be performance issues. The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration. Technical support is lacking in the ability to assist anyone who is not a native English speaker. We're in China and we need support staff that can communicate with our engineers, who largely speak Chinese.