2020-11-25T14:49:09Z

What needs improvement with Mimecast Mailbox Continuity?

Julia Miller - PeerSpot reviewer
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PeerSpot user
6

6 Answers

Todd Blake - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-05-09T14:31:46Z
May 9, 2023

Overall, just across all the Mimecast pieces that we use, it's somewhat of a mess when you want to figure out where you need to go to make a change. The interface isn't the best. How everything works on the back end is confusing. There are no missing features to speak of.

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SK
Real User
Top 5
2023-04-07T07:35:41Z
Apr 7, 2023

The price of the solution is expensive. It can improve by reducing the price.

Ashish Dubey - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-10-25T09:03:38Z
Oct 25, 2022

The differentiation between bulk spam mail and campaign-related mail could be improved. Campaign-related activities are challenging to find in Mimecast Mailbox Continuity. For example, in an organization with a hundred people working for you, there will be approximately 100 email IDs. As a sender, if I want to spoof some people in the organization and hack their credentials, I need to identify targets for the phishing campaign. So I could use an email address to spoof a Microsoft page or create a fake page impersonating Microsoft to harvest credentials. By sending a hundred people a hundred emails with the same subject and same sender, with the same URL, this will easily be detected. So the second option is to spoof the sender every time by sending a hundred people a hundred URLs with similar subjects. In the second scenario, Mimecast Mailbox Continuity is not very good at detecting it.

ZI
MSP
2021-12-01T15:05:00Z
Dec 1, 2021

I don't think it's ideally suited for maybe a smaller business environment, like, for example, for companies with less than 100 seats. They do have SMB packages, but I think from a complexity standpoint, it's better suited to medium to larger enterprises.

KK
Real User
2021-01-10T08:14:13Z
Jan 10, 2021

Technical support has been slower than it was in the past, likely due to the pandemic.

WD
Real User
2020-11-25T14:49:09Z
Nov 25, 2020

The interface and the documentation could be improved. They can also include some more training resources and content like video. While setting things up, I had to search for the information quite a bit. It took me time to find the correct way to do something. The information is there, but it is sort of all over the place. They can create a better help knowledge base or help portal. It retains your email for 45 days. They can maybe increase this duration.

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