Sometimes, the notifications and alerts are not delivered properly, and we end up missing them. Also, the overall graphical user interface needs to be improved.
Microsoft Authenticator can improve their notifications because sometimes, my team doesn't receive notifications about app updates and authentication failures.
Jr. System Admin at a tech services company with 5,001-10,000 employees
MSP
Top 10
2022-09-21T07:13:00Z
Sep 21, 2022
Our users sometimes experience issues from having multiple Microsoft accounts, which can cause some confusion and hassle. It would be good to see the incorporation of fingerprints and Face IDs as authentication options. This would simplify the authentication process for end users, especially those who aren't as tech-savvy. It is also a consideration for visually impaired people, for example.
Microsoft Teams Senior Engineer at a financial services firm with 10,001+ employees
Real User
Top 20
2022-09-03T20:37:00Z
Sep 3, 2022
For the end users, it can be confusing if they have worked for another company that had the Authenticator app. It is tricky if they have already had the Authenticator app and then work somewhere else. If they have to download it again and use it again on their phone, it is something that gets complicated. I know how to get through it. They just need to uninstall and reinstall the application, but for them, sometimes, it is confusing. You can have the Authenticator app for multiple services on your phone, and that's what drives them crazy. They get a code and say "I'm using the code for the Authenticator app, but I can't get in." I tell them that it is because they already had it in, but it is for something else. They now have to add. They don't like that at all. You could be on the phone for 45 minutes trying to figure out what their problem is because they don't. Instead of authenticating by getting a passcode or answering the phone, fingerprint identification should be added to the Authenticator app. Currently, with the Authenticator app, you have to reply to the email, enter a code, or answer the phone. It can just call my phone and then I just press the button to verify that this is me.
Adding a new account can be tricky. I do it a lot and therefore am used to it, however, if you don't you tend to forget the process. If you had a bottom menu and the settings menu, for example, be added to the bottom menu instead of a different place, the top right corner, it might be more intuitive. One area of improvement is always with global offerings from large companies where we have a lot of users that require help. Users need videos, et cetera, in their own language, and in German, there is not much from Microsoft. These are products that have a very, very fast life cycle. They upgrade the services and applications in a very high rhythm every couple of months, and even Microsoft does not have the resources to offer the learning material in all the regions, however, they offer their services. We have then to add some additional use via manuals of how to set up, et cetera, as we have users that are not willing or cannot understand videos in English that come from Microsoft.
I'd like to see integration between applications and phones included in the solution. It would also be helpful to have support for the kind of integration you see between Facebook and Google, support with protocols from one application on the internet or SaaS to another one. I've seen several kinds of applications in the area of risky behavior that are a little better in other solutions.
Microsoft Authenticator is as easy as Google Authenticator, but it is not open to all types of applications. Google Authenticator is integrated with other third-party platforms and applications, whereas Microsoft Authenticator is not. It should have more integration with third-party platforms and applications.
Microsoft Entra ID, previously known as Azure AD (Active Directory), is Microsoft's cloud-based identity and access management (IAM) solution. Designed to help organizations of all sizes manage user identities and create an intelligent security perimeter around their cloud and on-premise resources. Microsoft Entra ID or Azure AD is integral to the Microsoft 365 and Azure ecosystems. It provides a robust set of capabilities to manage users and groups and secure access to applications...
Sometimes, the notifications and alerts are not delivered properly, and we end up missing them. Also, the overall graphical user interface needs to be improved.
Microsoft Authenticator can improve their notifications because sometimes, my team doesn't receive notifications about app updates and authentication failures.
Our users sometimes experience issues from having multiple Microsoft accounts, which can cause some confusion and hassle. It would be good to see the incorporation of fingerprints and Face IDs as authentication options. This would simplify the authentication process for end users, especially those who aren't as tech-savvy. It is also a consideration for visually impaired people, for example.
For the end users, it can be confusing if they have worked for another company that had the Authenticator app. It is tricky if they have already had the Authenticator app and then work somewhere else. If they have to download it again and use it again on their phone, it is something that gets complicated. I know how to get through it. They just need to uninstall and reinstall the application, but for them, sometimes, it is confusing. You can have the Authenticator app for multiple services on your phone, and that's what drives them crazy. They get a code and say "I'm using the code for the Authenticator app, but I can't get in." I tell them that it is because they already had it in, but it is for something else. They now have to add. They don't like that at all. You could be on the phone for 45 minutes trying to figure out what their problem is because they don't. Instead of authenticating by getting a passcode or answering the phone, fingerprint identification should be added to the Authenticator app. Currently, with the Authenticator app, you have to reply to the email, enter a code, or answer the phone. It can just call my phone and then I just press the button to verify that this is me.
I want to see more features to improve security, such as integrated user behavior analysis.
For the moment, I don't have any complaints. The pricing is okay, however, it could always be better in the future.
Adding a new account can be tricky. I do it a lot and therefore am used to it, however, if you don't you tend to forget the process. If you had a bottom menu and the settings menu, for example, be added to the bottom menu instead of a different place, the top right corner, it might be more intuitive. One area of improvement is always with global offerings from large companies where we have a lot of users that require help. Users need videos, et cetera, in their own language, and in German, there is not much from Microsoft. These are products that have a very, very fast life cycle. They upgrade the services and applications in a very high rhythm every couple of months, and even Microsoft does not have the resources to offer the learning material in all the regions, however, they offer their services. We have then to add some additional use via manuals of how to set up, et cetera, as we have users that are not willing or cannot understand videos in English that come from Microsoft.
It would be an improvement if Authenticator made it easier to recover the app if you reboot your cellphone and lose access.
I'd like to see integration between applications and phones included in the solution. It would also be helpful to have support for the kind of integration you see between Facebook and Google, support with protocols from one application on the internet or SaaS to another one. I've seen several kinds of applications in the area of risky behavior that are a little better in other solutions.
Microsoft Authenticator is as easy as Google Authenticator, but it is not open to all types of applications. Google Authenticator is integrated with other third-party platforms and applications, whereas Microsoft Authenticator is not. It should have more integration with third-party platforms and applications.