Please share with the community what you think needs improvement with FireEye Email Security.
What are its weaknesses? What would you like to see changed in a future version?
One thing that needs improvement with FireEye Email Security is its ability to automatically quarantine malicious emails. In some cases, the software fails to identify a malicious email, leading to it being delivered to the recipient's inbox. This can potentially put the recipient's computer at risk for infection.
Another area where FireEye Email Security could use improvement is in its reporting features. The reports generated by the software are often difficult to understand and lack important details. This can make it difficult for businesses to determine whether or not their email security system is effective at preventing spam and malware from entering their network.
FireEye needs single sign-on. They say it's on their roadmap. They should also implement support for Microsoft Authenticator app for 2FA.
There are two pain points that I experienced. One of them is it's not quite mature. Sometimes especially zero-day spam emails can be passed to the user's inbox. Sometimes customers are disturbed about that, however, it's not a big problem.
I would like to see this solution become more flexible.
I do some configurations on the backend. The cloud product is not open to the customers. If the system itself could be more open to the customer, I'd be able to configure it more specifically. The custom tailoring is limited. Not only for the FireEye product, but whether it's Forcepoint, or Cisco, etc., language support for the Korean language is needed, for console pages or everything to be translated. Everything is in English and Korean customers face a hardship with it.
I would like the solution to be able to automatically quarantine the malicious emails before getting to the user's mailbox and continue with regular email operations. This could result in the user clicking the email before the purge operation is completed. As an additional feature, I hope for more interactive emails.
If they want to be as primary or best solution, they need to have better email management features. SMTP handling is sometimes poor because you do not have a lot of options for routing. For example, if you are using IronPort and FireEye, and you want to do some complex routing and features, IronPort will beat FireEye with no effort. The email gateway environment does its work as long as it is not too complex or sophisticated you will notice some decrease in performance.
The spam detection feature could be better. As users, we don't have any control. It detects and blocks spam based on spam engine conditions. But many emails that shouldn't be blocked are getting blocked this way, and we have to raise a ticket for the False Negative cases and it takes time to get resolved. Every time we raise ticket, support requests received original email sample all the time to resolve the cases which is not possible to provide all the time.
The reporting aspect of the solution needs improvement. The solution needs to offer antivirus and antispam features onto the on-premises deployment model.