2019-10-30T06:14:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 1
  • 10

What needs improvement with FireEye Email Security?

Please share with the community what you think needs improvement with FireEye Email Security.

What are its weaknesses? What would you like to see changed in a future version?

9
PeerSpot user
9 Answers
Remy Ma - PeerSpot reviewer
Network Security Services at ACE Managed Securty Services
Real User
Top 5
2022-11-24T08:30:34Z
Nov 24, 2022

One thing that needs improvement with FireEye Email Security is its ability to automatically quarantine malicious emails. In some cases, the software fails to identify a malicious email, leading to it being delivered to the recipient's inbox. This can potentially put the recipient's computer at risk for infection.


Another area where FireEye Email Security could use improvement is in its reporting features. The reports generated by the software are often difficult to understand and lack important details. This can make it difficult for businesses to determine whether or not their email security system is effective at preventing spam and malware from entering their network.

Search for a product comparison
BP
Senior Infrastructure Engineer at Compare The Market
Real User
2022-07-25T13:23:27Z
Jul 25, 2022

FireEye needs single sign-on. They say it's on their roadmap. They should also implement support for Microsoft Authenticator app for 2FA.

Mustapha - PeerSpot reviewer
Senior Security Engineer at a agriculture with 11-50 employees
Reseller
Top 20
2022-04-30T18:25:20Z
Apr 30, 2022

There are two pain points that I experienced. One of them is it's not quite mature. Sometimes especially zero-day spam emails can be passed to the user's inbox. Sometimes customers are disturbed about that, however, it's not a big problem.

Ahmet Burak Aydin - PeerSpot reviewer
Security Engineer at Intertech Information Technology and Marketing Inc.
Real User
Top 5
2022-02-08T13:06:50Z
Feb 8, 2022

I would like to see this solution become more flexible.

DS
System Engineer at a tech vendor with 51-200 employees
Real User
Top 20
2021-11-03T20:01:00Z
Nov 3, 2021

I do some configurations on the backend. The cloud product is not open to the customers. If the system itself could be more open to the customer, I'd be able to configure it more specifically. The custom tailoring is limited. Not only for the FireEye product, but whether it's Forcepoint, or Cisco, etc., language support for the Korean language is needed, for console pages or everything to be translated. Everything is in English and Korean customers face a hardship with it.

SB
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
2021-08-31T13:11:27Z
Aug 31, 2021

I would like the solution to be able to automatically quarantine the malicious emails before getting to the user's mailbox and continue with regular email operations. This could result in the user clicking the email before the purge operation is completed. As an additional feature, I hope for more interactive emails.

Find out what your peers are saying about Trellix, Cisco, Microsoft and others in Email Security. Updated: November 2022.
654,218 professionals have used our research since 2012.
ED
Owner at Jolly Security Inc
Real User
Top 10
2021-01-26T08:01:31Z
Jan 26, 2021

If they want to be as primary or best solution, they need to have better email management features. SMTP handling is sometimes poor because you do not have a lot of options for routing. For example, if you are using IronPort and FireEye, and you want to do some complex routing and features, IronPort will beat FireEye with no effort. The email gateway environment does its work as long as it is not too complex or sophisticated you will notice some decrease in performance.

MK
Deputy Technical Manager (SOC Operations) at a tech services company with 1,001-5,000 employees
Real User
Top 5
2020-12-17T13:17:36Z
Dec 17, 2020

The spam detection feature could be better. As users, we don't have any control. It detects and blocks spam based on spam engine conditions. But many emails that shouldn't be blocked are getting blocked this way, and we have to raise a ticket for the False Negative cases and it takes time to get resolved. Every time we raise ticket, support requests received original email sample all the time to resolve the cases which is not possible to provide all the time.

Umit Akarsu - PeerSpot reviewer
Presales Engineer at E-DATA TEKNOLOJÄ°
Real User
2019-10-30T06:14:00Z
Oct 30, 2019

The reporting aspect of the solution needs improvement. The solution needs to offer antivirus and antispam features onto the on-premises deployment model.

Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Nov 25, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 6 answers
SS
Information Security Analyst at a energy/utilities company with 501-1,000 employees
Jun 17, 2021
The cost of a license is very high. It's an expensive solution. We pay for the solution on a yearly basis.
SB
Sr Manager - Information Security & Researcher at a tech services company with 1,001-5,000 employees
Aug 31, 2021
The solution requires a license to be purchased for every user.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Nov 25, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 7 answers
Umit Akarsu - PeerSpot reviewer
Presales Engineer at E-DATA TEKNOLOJÄ°
Oct 30, 2019
We primarily use the solution for messaging security and sandboxing.
MK
Deputy Technical Manager (SOC Operations) at a tech services company with 1,001-5,000 employees
Dec 17, 2020
I use FireEye Email Security to block spam and advanced threats.
Download Free Report
Download our free Email Security Report and find out what your peers are saying about Trellix, Cisco, Microsoft, and more! Updated: November 2022.
DOWNLOAD NOW
654,218 professionals have used our research since 2012.