2018-12-17T19:22:00Z

What needs improvement with Dell Secureworks?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
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5 Answers

RO
MSP
Top 5
2023-03-09T22:03:42Z
Mar 9, 2023

We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us.

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NM
MSP
Top 20
2022-11-15T13:02:00Z
Nov 15, 2022

Dell Secureworks could improve its integration with other third-party solutions.

DN
Consultant
2022-02-22T09:48:47Z
Feb 22, 2022

This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases. It would be beneficial if this solution could predict future outcomes based on what is happening on the servers. There is a degree of automation on the back-end but not the front-end.

KG
Real User
2020-01-05T07:29:00Z
Jan 5, 2020

Log integration should be improved. If they can add SIEM, the event monitoring, then that would be great. Scalability is an area that needs to be improved. In the next release of this solution, I would like to see file integrity monitoring. I also hope that they will provide threat intelligence scripts for free.

it_user978153 - PeerSpot reviewer
User
2018-12-17T19:22:00Z
Dec 17, 2018

GUI for resolving tickets is terrible. Non-intuitive, offering a dizzying array of options, often none of which made sense even for common problems. I ended up choosing "Other" way more than I should have had to, to categorize an issue resolution.

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