The shortcomings in the solution can be overcome if the product improves in the area of completion time so that the restoration process does not take much time. In general, think that the completion time should be improved in relation to the data so that less time is needed to restore the data. The product already has some security features present in the solution, and I expect them to be made a part of the package offered by Acronis Cyber Protect Cloud, for which the prices may be increased, and they should not be just given as an add-on option for a user to choose. Either the product should be secured and protected, or it should be protected. From an improvement perspective, I feel that it would be better if the security features were offered as an inbuilt feature in the product and not as a part of an add-on offered with licenses.
Cloud Product Specialist at PT. DATACOMM DIANGRAHA
Real User
Top 5
2023-11-16T09:18:20Z
Nov 16, 2023
It would be better if the price of the solution was improved for medium-sized businesses. Moreover, the email security should be improved. We are awaiting new updates on the product.
Acronis may claim it's due to security reasons, but I believe there should be an option to delete specific files from old backups stored on the Acronis Cloud. Currently, there is no such feature, and I strongly feel the need for a deletion option for erroneous backups.
Enterprise Support Specialist at teamone technologies pvt ltd
Real User
Top 5
2023-05-25T07:46:00Z
May 25, 2023
The pricing policies could be improved. So in future releases of the product, I would like to see better pricing, primarily. In the future releases, it would be great to have system protection and vulnerability assessment as additional features.
It is challenging to manage workstation backup using ACI platform. They should improve this particular area. Along with this, its mailbox migration feature needs improvement as well. It is difficult to move the data from one application to another. It could be more user-friendly.
The agent stability needs improvement. We deal with a lot of agents, and the biggest thing is the agent going offline on the portal. That is one of our biggest things. That means we have to go contact the customer and get access. Once we log on, then try and fix something that is broken, for example, if the internet services wouldn't start, we need the agent to be more stable. Right now, the jobs are not starting. You're telling it to start, yet nothing happens. One additional feature that I would love to see inside the cloud is the ability to recover media. We'd like it to be so that you can do the restore from the portal and not through a GUI on a physical machine since a physical machine restore requires you to physically be at the machine to do that store. We basically are an MSP, so if we're on the one side of the country and if a machine breaks on the other side, we need to try and figure out, "Okay, how do we fix that machine?" You can't do it remotely - it's too far. We have to travel 2000 kilometers just to get to the other side to fix that machine. So if there was some sort of remote capability on their boot media, recovery media, that would be absolutely amazing. The reporting could be better.
I don't have any specific issues with the solution. The product could always be cheaper. We'd like to see more integration for Nutanix, Oracle, et cetera.
They could improve the detection rates of the antivirus. It would be ideal if they improved EDR features. We'd like to see more DLP, data loss prevention.
Cloud Linux Administrator at a tech services company with 11-50 employees
Real User
Top 5
2021-12-24T10:13:01Z
Dec 24, 2021
There are some compatibility issues that could be improved. For example, all versions before Linux SUSE 10 cannot always be backed up. However, I have only encountered this issue one to three percent of the time as many issues have already been addressed by Acronis.
Linux Administrator at a pharma/biotech company with 1,001-5,000 employees
Real User
2021-05-06T16:56:10Z
May 6, 2021
It will be good if Acronis can provide more documentation and videos describing how to do different things. Their documentation is good, but it is without examples. They don't have lots of videos. They should put more videos on YouTube to show how to set up certain things, how to restore, and how to back up. They should provide step-by-step documentation and videos for specific scenarios. I would like them to improve the command line feature. The command line is not working smoothly, and there is some problem with it. If the command line is improved, it will take the product to the next level. It would be great if it can back up data from storage so that people are able to back up old data. Such a feature will make it an enterprise solution for a full backup.
Owner at a tech services company with 11-50 employees
Real User
2021-04-01T08:49:02Z
Apr 1, 2021
I don't see any room for improvement in the solution itself, but their marketing could be better. Dealers and customers aren't aware of this product or the company, so maybe they should concentrate more on marketing. Technically there is no other criticism from my side.
In the solution, you have the customization option for reports but it is limited and should allow more customizations in terms of how long or when you can do the reports.
Acronis Cyber Protect Cloud unifies backup, anti-malware, antivirus and endpoint management capabilities (such as vulnerability assessments, patch management, remote access and monitoring, etc.) in one integrated, easy-to-use solution designed for service providers. All your infrastructure is managed through a single console and you need just one agent on an endpoint to take advantage of all capabilities. The unique integration enables service providers to reduce complexity and make security...
The platform's interface could be user-friendly.
The solution should increase its security features. After endpoint protection, they say it has VDR capability, but I don't think so.
I faced some problems with the solution's local sign-in part.
The shortcomings in the solution can be overcome if the product improves in the area of completion time so that the restoration process does not take much time. In general, think that the completion time should be improved in relation to the data so that less time is needed to restore the data. The product already has some security features present in the solution, and I expect them to be made a part of the package offered by Acronis Cyber Protect Cloud, for which the prices may be increased, and they should not be just given as an add-on option for a user to choose. Either the product should be secured and protected, or it should be protected. From an improvement perspective, I feel that it would be better if the security features were offered as an inbuilt feature in the product and not as a part of an add-on offered with licenses.
It would be better if the price of the solution was improved for medium-sized businesses. Moreover, the email security should be improved. We are awaiting new updates on the product.
Acronis may claim it's due to security reasons, but I believe there should be an option to delete specific files from old backups stored on the Acronis Cloud. Currently, there is no such feature, and I strongly feel the need for a deletion option for erroneous backups.
The pricing policies could be improved. So in future releases of the product, I would like to see better pricing, primarily. In the future releases, it would be great to have system protection and vulnerability assessment as additional features.
It is challenging to manage workstation backup using ACI platform. They should improve this particular area. Along with this, its mailbox migration feature needs improvement as well. It is difficult to move the data from one application to another. It could be more user-friendly.
The agent stability needs improvement. We deal with a lot of agents, and the biggest thing is the agent going offline on the portal. That is one of our biggest things. That means we have to go contact the customer and get access. Once we log on, then try and fix something that is broken, for example, if the internet services wouldn't start, we need the agent to be more stable. Right now, the jobs are not starting. You're telling it to start, yet nothing happens. One additional feature that I would love to see inside the cloud is the ability to recover media. We'd like it to be so that you can do the restore from the portal and not through a GUI on a physical machine since a physical machine restore requires you to physically be at the machine to do that store. We basically are an MSP, so if we're on the one side of the country and if a machine breaks on the other side, we need to try and figure out, "Okay, how do we fix that machine?" You can't do it remotely - it's too far. We have to travel 2000 kilometers just to get to the other side to fix that machine. So if there was some sort of remote capability on their boot media, recovery media, that would be absolutely amazing. The reporting could be better.
I don't have any specific issues with the solution. The product could always be cheaper. We'd like to see more integration for Nutanix, Oracle, et cetera.
They could improve the detection rates of the antivirus. It would be ideal if they improved EDR features. We'd like to see more DLP, data loss prevention.
Licensing costs could be improved. I would like to see more integration with SIEM solutions.
There are some compatibility issues that could be improved. For example, all versions before Linux SUSE 10 cannot always be backed up. However, I have only encountered this issue one to three percent of the time as many issues have already been addressed by Acronis.
The Acronis Cyber Protect Cloud server could improve by having better performance.
It will be good if Acronis can provide more documentation and videos describing how to do different things. Their documentation is good, but it is without examples. They don't have lots of videos. They should put more videos on YouTube to show how to set up certain things, how to restore, and how to back up. They should provide step-by-step documentation and videos for specific scenarios. I would like them to improve the command line feature. The command line is not working smoothly, and there is some problem with it. If the command line is improved, it will take the product to the next level. It would be great if it can back up data from storage so that people are able to back up old data. Such a feature will make it an enterprise solution for a full backup.
I don't see any room for improvement in the solution itself, but their marketing could be better. Dealers and customers aren't aware of this product or the company, so maybe they should concentrate more on marketing. Technically there is no other criticism from my side.
Not many people know about this product, so they may need to concentrate more on marketing.
In the solution, you have the customization option for reports but it is limited and should allow more customizations in terms of how long or when you can do the reports.