ABBYY's support model could be improved because we get some complaints from customers regarding the amount of time it takes and the kind of responses we get. They also need to improve their professional services team and train them to support customers better during custom implementations.
ABBYY Vantage is a product that does not include the Arabic language. From an improvement perspective, ABBYY Vantage should include the Arabic language.
Since we are using a trial version, we don't have administration access to create a tenant to integrate my OCR series with Postman. Right now, we are doing one POC, and to complete that POC, we need that access because it's a requirement.
The handwritten recognition has room for improvement. ABBYY Vantage is mainly available on the public cloud but for clients that use a private cloud, it is complicated to set up the solution.
Solution Architect at a manufacturing company with 10,001+ employees
Real User
Top 10
2023-03-09T22:01:38Z
Mar 9, 2023
One major area that requires improvement in ABBYY Vantage is its current JSON output format. We expect an upgrade from ABBYY that will offer XML or CSV formats. In FlexiCapture, we can download the output in a CSV format. In Vantage, we receive the output in JSON format. Then, we need to extract the JSON output and use various APIs to convert it to an Excel format, which can be troublesome. Therefore, we hope that ABBYY will address this concern with an upgrade. As of now, ABBYY Vantage is working fine. I want the solution to have a very good pre-trained model that can be trained using only two to three documents for new templates instead of the current requirement of ten documents for different templates. That kind of smart pre-trained model is what I want in ABBYY. ABBYY already has a pre-trained model, but they need more because they only have three to four at present. Make additional models for different areas so that the solution can detect information not just from tables or documents but also directly from images.
The price for trainings or certifications are on the very, very high side. For example, if you want to get a certification, it might cost around 200 pounds for a six-hour course. The price is too high, in particular for typical development countries like Poland, Portugal, India, and the Philippines. As a result, it is not easy to get developers for when we are implementing projects.
The integration with UiPath is not good. I would like to see more documentation and guides to help gain more in-depth knowledge of how to use ABBYY FlexiCapture.
The overall integration could be better. For example, the modelling, classification and handwritten information are not great. From my perspective, Hyperscience does the handwritten processes a lot better than ABBYY Vantage. Additionally, the overall end-to-end processes experience can also be improved in terms of how information is fed to ABBYY. By having the overall process flow built with ABBYY Vantage, it can hold up as an independent tool.
RPA Architect at a wholesaler/distributor with 10,001+ employees
Real User
2021-04-08T01:03:25Z
Apr 8, 2021
It could be more intuitive. It's huge and has many options, and that makes it difficult. You have to go to Google and search for documents and videos to try and understand how it works. Some tools or processes or some parts of the process should be intuitive to make it easier for the developers. Many of these tools are divided into many parts. You have to buy different parts, and you have to know the difference between features. Sometimes it's difficult for the developer because you don't have the old information available in cleartext. These things need extra plugins to try and collect the different parts in different ways. It would also help if they improved the engine for ICR. I know that people improved this tool, but it's not expanded right now. We need to use an additional plugin to design or code some parts using a toolkit. It's not properly included in the standard package.
Automation Tech Resource Lead at Kelly Services, Inc.
Real User
2020-12-10T09:53:12Z
Dec 10, 2020
There has always been a challenge with Word and PDF reading capabilities. This is an area that needs improvement. There are certain controls like radio buttons and checkboxes that when reading PDFs, really doesn't go well with the RPA.
ABBYY Vantage is a next-gen Intelligent Document Processing platform (IDP) designed for digital workforces. ABBYY Vantage uses artificial-intelligence-based technologies to process structured, semi-structured, and unstructured documents. ABBYY's award-winning IDP platform (Vantage™) automatically captures, extracts, and classifies the information contained within business documents, turning it into actionable data to fuel other business systems and accelerate digital transformation.
This...
ABBYY's support model could be improved because we get some complaints from customers regarding the amount of time it takes and the kind of responses we get. They also need to improve their professional services team and train them to support customers better during custom implementations.
ABBYY Vantage is a product that does not include the Arabic language. From an improvement perspective, ABBYY Vantage should include the Arabic language.
It would be good if the product provided an AI-based prebuilt model that predicts and gives output. We can then verify and make changes if necessary.
Since we are using a trial version, we don't have administration access to create a tenant to integrate my OCR series with Postman. Right now, we are doing one POC, and to complete that POC, we need that access because it's a requirement.
It's important to incorporate image detection for signatures or other handwriting elements in the document.
The handwritten recognition has room for improvement. ABBYY Vantage is mainly available on the public cloud but for clients that use a private cloud, it is complicated to set up the solution.
One major area that requires improvement in ABBYY Vantage is its current JSON output format. We expect an upgrade from ABBYY that will offer XML or CSV formats. In FlexiCapture, we can download the output in a CSV format. In Vantage, we receive the output in JSON format. Then, we need to extract the JSON output and use various APIs to convert it to an Excel format, which can be troublesome. Therefore, we hope that ABBYY will address this concern with an upgrade. As of now, ABBYY Vantage is working fine. I want the solution to have a very good pre-trained model that can be trained using only two to three documents for new templates instead of the current requirement of ten documents for different templates. That kind of smart pre-trained model is what I want in ABBYY. ABBYY already has a pre-trained model, but they need more because they only have three to four at present. Make additional models for different areas so that the solution can detect information not just from tables or documents but also directly from images.
The price for trainings or certifications are on the very, very high side. For example, if you want to get a certification, it might cost around 200 pounds for a six-hour course. The price is too high, in particular for typical development countries like Poland, Portugal, India, and the Philippines. As a result, it is not easy to get developers for when we are implementing projects.
The integration with UiPath is not good. I would like to see more documentation and guides to help gain more in-depth knowledge of how to use ABBYY FlexiCapture.
I would like to see a machine learning model to make the solution more intelligent.
The overall integration could be better. For example, the modelling, classification and handwritten information are not great. From my perspective, Hyperscience does the handwritten processes a lot better than ABBYY Vantage. Additionally, the overall end-to-end processes experience can also be improved in terms of how information is fed to ABBYY. By having the overall process flow built with ABBYY Vantage, it can hold up as an independent tool.
It could be more intuitive. It's huge and has many options, and that makes it difficult. You have to go to Google and search for documents and videos to try and understand how it works. Some tools or processes or some parts of the process should be intuitive to make it easier for the developers. Many of these tools are divided into many parts. You have to buy different parts, and you have to know the difference between features. Sometimes it's difficult for the developer because you don't have the old information available in cleartext. These things need extra plugins to try and collect the different parts in different ways. It would also help if they improved the engine for ICR. I know that people improved this tool, but it's not expanded right now. We need to use an additional plugin to design or code some parts using a toolkit. It's not properly included in the standard package.
There has always been a challenge with Word and PDF reading capabilities. This is an area that needs improvement. There are certain controls like radio buttons and checkboxes that when reading PDFs, really doesn't go well with the RPA.