Solution Director - Service Management at Microland Limited
Real User
Top 10
2023-09-21T08:55:00Z
Sep 21, 2023
There were specific use cases. We focused on the technology portfolio, trying to understand how to reduce the impact of software end-of-life on various business services. We had to integrate the data structures associated with the technology portfolio with the CMDB to understand which applications or services would be potentially impacted if the particular hardware or software associated with them or supporting them wasn't upgraded or updated over the next few months or so, based on their technology life cycle. That's one use case that was prominent for one of our customers in the UK. We use it across programs to track and manage our requirements. The requirement management process is handled through the Requirement Application, and delivery is tracked via a separate classification.
I'm a project manager, and I'm handling ServiceNow for different clients from overseas. There are many clients which are UK-based and configuring ServiceNow for their business needs.
Manager at a manufacturing company with 10,001+ employees
Consultant
Top 20
2023-02-22T09:43:54Z
Feb 22, 2023
Our company uses the solution for map planning. For a particular year, we look at different needs, initiatives or programs, and associated projects. We also use the solution for tool management and determining how a resource such as a thermostat will be used across different projects. We have 2,000 to 3,000 users throughout our company.
We wanted to build not just in operations but a whole system, service portfolio, and strategic portfolio. We're using it to map the IT strategy and our capabilities. Our service portfolio could help us form a long-term perspective to see where our deficiencies are and continuously improve. We only started to use it last year because I took an administrator's course to understand how it all works, and I started to iteratively build onto that. Now, we have a full strategic portfolio management of our current capabilities against our workforce, the business needs, and what we're servicing. We have metrics against that to see where we're failing or what we're good at. We're using the latest version of the solution. The solution is deployed on cloud. There are 10 people using this solution. It's used occasionally, not daily. We have plans to increase usage. I set up the demand management side, and we're starting to have regular catchups and get the business to start registering the demand so we can do roadmap planning. It's going to be used a lot more in the next coming months.
Predominantly, we used to have something like Clarity in the past to maintain our project portfolio management, our demand management, and agility management. However, we were not too happy with the analytics and the dashboards in the past with the Clarity product, their PPM product. That is when we migrated to ServiceNow. The main use case predominantly concerns demand management, forecasting, and portfolio management. The whole ITBM right now is also known as Strategic Portfolio Management. It's the whole portfolio across the practice as an entire thing managed through that. It's our whole go-to platform for managing merger planning. It is an enterprise agile planning tool.
Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
We are a services company, and we have implemented ServiceNow ITBM to track our 6,500 or so resources for productivity, project management for our existing customers, and streamlining the demand activities and lead-to-cash activities. It is being used for lead management to demand management, demand management to project management, project management to resource management, and resource management to endpoint management.
PMO Area Manager at a mining and metals company with 10,001+ employees
Real User
2022-02-06T07:27:55Z
Feb 6, 2022
We use it for portfolio, program and project management. It was implemented throughout the company and the governance processes of strategic projects are carried out in the system. Different levels of professionals use the system, both in agile, hybrid and waterfall approaches.
We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries.
I&T Design & Execution Reliability Engineering Leader at a financial services firm with 10,001+ employees
Real User
2020-04-23T10:13:40Z
Apr 23, 2020
In our company we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred. I use it to create reports that show our teams where the issues are, what's going well and what can be improved. My colleagues use it from a workflow perspective. We have different organizations with a centralized help desk that will lock calls into groups of 20 or 30 people. We have a team that builds and customizes it and then we have all kinds of managers that pull out reports. Finally, we have numerous end users working on their own products. We also have external parties that provide services that use this application to work on incident problems and changes. We are a customer of ServiceNow. I'm in IT design and work as an execution reliability engineer at a financial institution in the Netherlands.
Chief Technology Officer at a renewables & environment company with 11-50 employees
Real User
2020-01-15T08:04:00Z
Jan 15, 2020
We primarily used the solution for project management. At a previous company, I was working as a project manager for them, so I had used ServiceNow previously. We have developed several mobile applications using end to IUSN technology.
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the...
There were specific use cases. We focused on the technology portfolio, trying to understand how to reduce the impact of software end-of-life on various business services. We had to integrate the data structures associated with the technology portfolio with the CMDB to understand which applications or services would be potentially impacted if the particular hardware or software associated with them or supporting them wasn't upgraded or updated over the next few months or so, based on their technology life cycle. That's one use case that was prominent for one of our customers in the UK. We use it across programs to track and manage our requirements. The requirement management process is handled through the Requirement Application, and delivery is tracked via a separate classification.
I'm a project manager, and I'm handling ServiceNow for different clients from overseas. There are many clients which are UK-based and configuring ServiceNow for their business needs.
Our company uses the solution for map planning. For a particular year, we look at different needs, initiatives or programs, and associated projects. We also use the solution for tool management and determining how a resource such as a thermostat will be used across different projects. We have 2,000 to 3,000 users throughout our company.
We wanted to build not just in operations but a whole system, service portfolio, and strategic portfolio. We're using it to map the IT strategy and our capabilities. Our service portfolio could help us form a long-term perspective to see where our deficiencies are and continuously improve. We only started to use it last year because I took an administrator's course to understand how it all works, and I started to iteratively build onto that. Now, we have a full strategic portfolio management of our current capabilities against our workforce, the business needs, and what we're servicing. We have metrics against that to see where we're failing or what we're good at. We're using the latest version of the solution. The solution is deployed on cloud. There are 10 people using this solution. It's used occasionally, not daily. We have plans to increase usage. I set up the demand management side, and we're starting to have regular catchups and get the business to start registering the demand so we can do roadmap planning. It's going to be used a lot more in the next coming months.
Predominantly, we used to have something like Clarity in the past to maintain our project portfolio management, our demand management, and agility management. However, we were not too happy with the analytics and the dashboards in the past with the Clarity product, their PPM product. That is when we migrated to ServiceNow. The main use case predominantly concerns demand management, forecasting, and portfolio management. The whole ITBM right now is also known as Strategic Portfolio Management. It's the whole portfolio across the practice as an entire thing managed through that. It's our whole go-to platform for managing merger planning. It is an enterprise agile planning tool.
We are using the product for project resource and finance management.
We are a services company, and we have implemented ServiceNow ITBM to track our 6,500 or so resources for productivity, project management for our existing customers, and streamlining the demand activities and lead-to-cash activities. It is being used for lead management to demand management, demand management to project management, project management to resource management, and resource management to endpoint management.
We use ServiceNow IT Business Management for production support.
ServiceNow IT Business Management is used for enterprise service management.
We use it for portfolio, program and project management. It was implemented throughout the company and the governance processes of strategic projects are carried out in the system. Different levels of professionals use the system, both in agile, hybrid and waterfall approaches.
I'm mostly involved with service management projects.
We are a solution provider and this is one of the products that we implement for our clients. They are using it for project management, control management, and change management. Our customers work in a variety of industries.
In our company we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred. I use it to create reports that show our teams where the issues are, what's going well and what can be improved. My colleagues use it from a workflow perspective. We have different organizations with a centralized help desk that will lock calls into groups of 20 or 30 people. We have a team that builds and customizes it and then we have all kinds of managers that pull out reports. Finally, we have numerous end users working on their own products. We also have external parties that provide services that use this application to work on incident problems and changes. We are a customer of ServiceNow. I'm in IT design and work as an execution reliability engineer at a financial institution in the Netherlands.
We primarily used the solution for project management. At a previous company, I was working as a project manager for them, so I had used ServiceNow previously. We have developed several mobile applications using end to IUSN technology.
Our primary use case of this solution is for incident management.
We primarily use the solution for project and portfolio management.