2021-02-19T09:06:28Z

What is your primary use case for ServiceNow DevOps?

Miriam Tover - PeerSpot reviewer
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4 Answers

Dinesh Khanna - PeerSpot reviewer
Real User
Top 10
2023-12-04T10:37:06Z
Dec 4, 2023

My company is in the process of integrating Azure DevOps with ServiceNow. The solution is mainly used for deployment purposes with change requests whenever there is a need to do production, deployments, or staging, depending on the environment. My company mostly uses the solution for the functionality known as CMDB that it provides, especially to handle whatever resources we create in our company and to take care of the storage related to its Azure part.

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EP
MSP
2022-02-09T14:49:35Z
Feb 9, 2022

We use this solution for operation and support. If we develop a certain project, we use ServiceNow for the ops side. That's why it's DevOps, meaning development. Ops is the operations wherein users can file tickets, or we can create tickets for a change management. For example, a change ticket or a request ticket for enhancement or for incidents that are bugs, et cetera. Our team is DevOps, so we develop and are also part of operations. If there's a problem with the application, they log a ticket in ServiceNow. A ticket is assigned to us. Then we work on the ticket. We do the documentation and resolve it. There are times we transfer that ticket, so we are using the ServiceNow system to do all of that. We also use it for Power BI. I connect Power BI directly to ServiceNow using Dash API.

PR
Real User
2021-05-19T11:57:00Z
May 19, 2021

We use the solution for our entire internal idea simulator, with new feature functionality, ID, and product management development.

AG
MSP
2021-02-19T09:06:28Z
Feb 19, 2021

We use it for ITIL. It is our everyday tool for ITIL.

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