2018-07-12T09:32:00Z

What is your primary use case for ServiceNow?

Julia Miller - PeerSpot reviewer
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PeerSpot user
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101 Answers

MP
Real User
Top 20
2024-02-01T07:24:00Z
Feb 1, 2024

ServiceNow is a powerful tool, but to utilize its features most efficiently, it requires proper fine-tuning and design. When developed according to specific requirements, it becomes an excellent solution for ticketing and reporting management, offering enhanced capabilities for streamlined operations.

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Andrii Dobrovolskyi - PeerSpot reviewer
Real User
Top 5Leaderboard
2024-01-22T13:47:32Z
Jan 22, 2024

We use it for HR, IT, finance, and many other processes. A lot is automated with ServiceNow.

ER
Reseller
Top 20
2024-01-10T16:46:26Z
Jan 10, 2024

The main use case of the product involves providing solutions for customers aiming at enhancing their overall business efficiency and effectiveness in managing IT services and operations.

Mangesh Shaharkar - PeerSpot reviewer
Real User
Top 10
2023-12-11T07:56:23Z
Dec 11, 2023

I have been exploring the wireless designer service on ServiceNow.

Ashish  Paikrao - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-09-08T11:52:00Z
Sep 8, 2023

We utilize it as a ticketing tool for the customer support team. It helps us manage digital workflow and possible incident alerts.

Jason McCombs - PeerSpot reviewer
Real User
Top 20
2023-05-23T14:11:00Z
May 23, 2023

We use ServiceNow for configuration management. We're currently setting up the CMDB as well as the help desk.

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Khalid Qureshi - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-05-23T11:11:08Z
May 23, 2023

I work in the compliance department at my company, and we use ServiceNow to manage our team members' tasks.

GR
Real User
Top 20
2023-05-23T09:28:00Z
May 23, 2023

We use the solution to manage a suite of applications.

GI
Real User
2023-02-15T02:57:32Z
Feb 15, 2023

Waiting for the next generation ITSM Solutions, ServiceNow is just another flavour of the old school Service Management tools, with an over-reliance on Java scripts, poor wizards, and a disjointed Process Designer. It's just going down the same path as BMC, while carrying legacy baggage from HP/Peregrine and Remedy design concepts. In this modern era with AI, Machine Learning should be little need for Java scripting (Not the norm but an exception). The AI capability is a "Bolt On" and not integrated into the base product *mistake of all old school products" and requires a separate license for those reasons.

Jairo Willian Pereira - PeerSpot reviewer
Real User
Top 5
2022-12-22T15:29:22Z
Dec 22, 2022

CMDB first always (the quality of everyone else depends on it).

Rupesh Jethwa - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-05-25T08:59:00Z
May 25, 2022

Many organizations use this solution for event management. They integrate their monitoring systems with ServiceNow for events and incidents. ServiceNow is also used for the automation of tasks such as the launching of AWS or Azure.

DL
Real User
2022-04-01T14:35:00Z
Apr 1, 2022

I'm a service manager, so I'm mainly focusing on customers' CMDB, incidents, changes, and problem management tasks. We have many global customers with network solutions.

JoseQuintero1 - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-03-22T21:36:07Z
Mar 22, 2022

ServiceNow can be deployed for everything, in terms of ITSM, CSM, facilities management, HR, financials, CMDB, asset management, and orchestration. You name it. It's really used for everything.

KV
Real User
2022-03-11T21:26:37Z
Mar 11, 2022

I mostly use it for change management.

DL
MSP
2022-02-02T17:19:01Z
Feb 2, 2022

I'm a ServiceNow consultant and my company is a service provider where we are deploying ServiceNow ourselves on-premises. Here it is primarily used as a service catalog and in BIZBOK-developed services and knowledge management. As a ServiceNow partner, we also offer it in a ServiceNow-like cloud to end customers and we do consulting and projects with it as a third party. Our current customer sees especially heavy usage of ServiceNow, with between 100-150K accesses per month, and up to a million users who access it in total. We are one of many third parties who are involved in this project.

JK
Real User
2021-12-28T17:46:00Z
Dec 28, 2021

We primarily use the solution to support Airbus Helicopters. It's great for handling support tickets and onboarding employees.

FC
Real User
Top 20
2021-12-27T20:02:00Z
Dec 27, 2021

We have several applications of the product, however, the main use case is to generate all the backlogs of the different squads where we assign histories and we can link this to concrete people. The histories and the tasks that we draft within the histories are used for creating all the burn charts in agile and to show the velocity of how well it was the last sprint in terms of shipments. This is the key purpose. We also use ServiceNow to log IT tickets and to trace them. Those tickets can be created directly as a ServiceNow history on the IT squads. This will go directly to their backlog. It is a quite nice interaction. It's used to manage the sprint in agile to create all the backlogs and to activate the current sprints, to create the burnout charts of the velocity of the sprints, and also to register any IT-related support ticket requests.

JV
Real User
2021-12-27T19:52:00Z
Dec 27, 2021

We use this solution mostly for ITSM, but we also have customers who use it for customer service management and item discovery.

AS
Real User
2021-12-24T10:29:00Z
Dec 24, 2021

I worked on the CMDB configuration management setup, and then previously I worked on software asset management also and hardware asset management also. I did a little bit on the ITSM side also.

AP
Real User
2021-12-21T18:41:00Z
Dec 21, 2021

I am a customer of ServiceNow. We use the solution for operations and ITSM.

WK
MSP
2021-11-23T09:41:39Z
Nov 23, 2021

ServiceNow can be used for service requests and change management.

JC
Real User
2021-10-22T18:03:21Z
Oct 22, 2021

Most of our tickets go through ServiceNow. Any tickets that we need to open in order to interact with other teams and make things happen go through ServiceNow. When I need to create an AWS account, I use ServiceNow. I need to use ServiceNow to request a new machine. We use ServiceNow for everything that requires us to interact with other teams. They use it for internal communication across all departments.

BK
Real User
2021-10-21T16:41:38Z
Oct 21, 2021

We use it as a tool to develop and monitor attestations and assessments where we develop questions based on our policies and ask application owners to explain and show compliance with our policies through a series of attestation questions. I refer to it often when I'm looking up applications in the CMDB. The CMDB gives me a lot of information on the application in terms of what certain parameters are, who owns the application, and what's the structure of the organization owning the application. It gives me a fair amount of information. We are using the latest version. We stay up to date with all the patches.

BP
Reseller
2021-10-01T09:27:46Z
Oct 1, 2021

I implement ServiceNow for our customers. I'm a reseller and we are partners of ServiceNow. I'm the company business developer.

JS
Real User
2021-09-23T06:41:00Z
Sep 23, 2021

We use the solution primarily for IT Operations Management, SLA and ordinary day-to-day operations. We also use it for business dashboards and different groups within the company.

TC
Real User
2021-08-18T22:43:51Z
Aug 18, 2021

I have used this solution to create forms for employees to fill out. The main use is for incident management. They are configuring the asset management in CMDB, and they are installing at this time.

RB
Real User
Top 10
2021-07-26T16:59:00Z
Jul 26, 2021

We primarily use the solution in a variety of ways, including the NOW platform (CMDB, Workflows, Service Portal, Service Catalog, Reporting), Custom AppDev, SecOps (Vulnerability Response with Tenable integration and Security Incident Response), Governance Risk and Compliance (GRC), IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (Service Mapping, Discovery, Event Management), IT Business Management (including Project Portfolio Management (PPM)), HR Service Delivery (HRSD), Software Asset Management (SAM), and Facilities Service Management (FSM).

CS
Real User
2021-07-21T15:40:14Z
Jul 21, 2021

We primarily use the solution for service desk requests, in order to track service desk requests and to know who's asking what and track these requests.

Rupesh Jethwa - PeerSpot reviewer
Real User
Top 5Leaderboard
2021-07-10T18:18:24Z
Jul 10, 2021

We are premium partners with ServiceNow and I'm a solutions architect.

LN
Real User
2021-07-02T15:04:50Z
Jul 2, 2021

We are using Quebec, which is the latest version of ServiceNow. We use ServiceNow as an IT asset and business management solution.

SK
Real User
2021-06-30T02:11:50Z
Jun 30, 2021

We use this solution for managing IT assets and business operations. We are also using it to help make better business decisions.

PK
MSP
2021-05-28T19:46:43Z
May 28, 2021

I use the solution primarily for IT Financial Management and IT Business Management.

SM
Real User
2021-05-26T21:00:31Z
May 26, 2021

The solution is used primarily to report incidents and then to follow up. It's mainly used for ticketing and incident resolution and tasks of that nature. I look at incidents and see the resolutions and report on that.

DM
Real User
2021-05-24T00:31:14Z
May 24, 2021

We use this solution for incident management, change request management, and service request catalog. These are our three primary use cases. Within our organization, there are roughly 15,000 to 20,000 employees using this solution. We have two staff members that handle all maintenance-related issues. As our mission over the next couple of years is acquisition, we definitely plan to increase our usage of this solution.

JR
Consultant
2021-05-08T12:45:29Z
May 8, 2021

Everything that I've done over the last six years with ServiceNow has been for hospital systems. It was used at different levels for different clients. Many times, it was being used by the whole organization, but my involvement has always been for the department projects. There was significant effort into reporting and dashboards and some automation for approvals. I am currently using its latest version.

GK
Real User
2021-03-04T21:11:23Z
Mar 4, 2021

We use this solution for handling help desk tickets and tasks.

JG
Real User
2022-02-20T17:20:02Z
Feb 20, 2022

I'm in the public service sector, and it is used for public services. In terms of deployment, you normally buy ServiceNow on the cloud. You can also have it on-prem, but they're not very keen on giving you that option. So, more often, it is on the cloud, which is very difficult for my type of clients who are not based in America because ServiceNow Cloud is all on American hyperscalers.

DiegoSilva Peukert - PeerSpot reviewer
Real User
2022-02-18T19:11:14Z
Feb 18, 2022

We are a system implementor and ServiceNow is one of the products that we provide to our clients. I have customers in the banking and retail industries that I manage using ServiceNow. I primarily use the ITOM module and don't use the ITSM features.

Chaithra R - PeerSpot reviewer
MSP
2022-01-28T10:19:17Z
Jan 28, 2022

We used ServiceNow for various functions like incident management, ITSM (information technology service management), and we also used it for CMDB (configuration management database). I worked for a manufacturing company and we were using ServiceNow for managing the company's IT functions, particularly for ITSM. In my current company, we use it for CMDB.

PJ
MSP
2022-01-04T21:33:06Z
Jan 4, 2022

The product is primarily used for HR service delivery, traditional IT service management, and, increasingly, integrated risk management, or IRM. The biggest area of growth is what we call creator workflows. This is building new applications on ServiceNow, using ServiceNow as a development platform. That's the biggest area of growth for us.

DM
Real User
2021-12-16T17:52:00Z
Dec 16, 2021

I use it for incident management. For the part of the business I'm in, it is used for end-user incident management. There are other parts of the business where it is also used for customer data collection or customer engagement data collection.

TA
Real User
2021-12-15T05:48:00Z
Dec 15, 2021

My primary use case of this solution is for tickets.

NJ
Real User
2021-12-10T14:49:02Z
Dec 10, 2021

We primarily use the solution for IT Operational Management.

JM
Real User
2021-12-08T20:16:00Z
Dec 8, 2021

We use ServiceNow for asset management. I manage the IT contracts that are in ServiceNow with the metadata that we have. I'm the associate director for IT contract assets.

EJ
Real User
2021-11-07T10:11:23Z
Nov 7, 2021

I previously used the on-premise version of ServiceNow. It was a better fit for companies and banks because of their tech security protocols. But for my work with my current company, I am considering the cloud solution because we already have all the other software components in AWS.

PC
Real User
2021-10-22T20:46:51Z
Oct 22, 2021

We primarily use the solution for ITSM and a little bit of ITOM. However, we don't use it for ITBM.

JW
Real User
2021-10-18T18:55:40Z
Oct 18, 2021

We use ServiceNow as a ticketing tool that processes and catalogs customer service requests in our organization.

AR
Reseller
Top 10
2021-09-23T07:16:04Z
Sep 23, 2021

Multi Tenant, Scalable, Flexible and Stable

KK
Real User
2021-09-16T19:17:36Z
Sep 16, 2021

We use ServiceNow for ITSM onboarding. We are customers and I'm a system analyst.

WW
Real User
2021-08-11T16:05:25Z
Aug 11, 2021

We primarily use the solution for change management and program management. Let's say, for example, if someone across our state needs a license. My team will send the request to me and I would approve it. For other tasks, they might send me a ticket and I would either approve it or add additional comments, however, that's it.

TA
Real User
2021-07-16T04:35:12Z
Jul 16, 2021

We use it for interim problem change configuration, regress management, and knowledge management.

JA
Real User
2021-06-25T06:03:39Z
Jun 25, 2021

We were using ServiceNow to collect data in problem areas in operations. Most recently we are using it for our internal hardware tracking. For example, if someone requires a change of computer system, new headset, or any other hardware defects.

LS
Real User
2021-06-08T21:13:33Z
Jun 8, 2021

We use this solution for many things, such as ITFM, incident problem change, configuration, and vulnerability response.

NP
Real User
2021-06-06T11:22:08Z
Jun 6, 2021

We primarily use the solution just for our ticketing purposes to keep track of our incidents, projects, and tasks. We use it for internal projects, circuit routers, upgrades, keeping track of vendor contracts, et cetera. Basically, it's just a repository of everything that we do and to support our internal clients that deal with maintaining bookkeeping as well as providing the tickets, keeping track of projects, and stuff like that.

DK
Real User
2021-05-19T14:38:04Z
May 19, 2021

I don't actually use this solution directly. We're a partner so we typically find a customer and do the necessary RSC, etc. I am responsible for managing a team of 19 professionals that use this solution and others. I've used ServiceNow in the past, but I am not currently using it.

HT
Real User
2021-04-23T19:12:40Z
Apr 23, 2021

Primarily, we use it for our service desk and IT help desk ticketing. We also have the PPM module. ServiceNow is our main PPM platform at the moment. We use the Idea Portal for project requests, and we are also in the process of installing the financial module. We're using the latest version of ServiceNow.

BS
Real User
2021-04-09T15:42:00Z
Apr 9, 2021

We primarily use the solution for IT service management and then we're using it for custom applications. That includes digitizing workflows and helping our company with that.

CG
Real User
2021-04-09T00:08:12Z
Apr 9, 2021

We primarily use the solution for tickets and we use it for order processing. We use the product for incident management, asset management, and service management. Those are the three big use cases. It's mostly asset management.

MJ
Real User
2021-04-06T18:07:56Z
Apr 6, 2021

We mainly use it for requests and tracking incidents. We are onboarding our HR team, and they are going to start using the HR module in it as well. We also use it for asset management and configuration management. We are using the Paris release.

NC
Real User
2021-04-01T17:42:45Z
Apr 1, 2021

This solution is used for ticketing, reporting, and changes as well as for operations and incident handling. We always use one version prior to the latest one within the environment.

AS
Real User
2021-03-01T12:47:02Z
Mar 1, 2021

We use this solution for Service Management, iCast Management, and Software Management. There are several use cases, you can use them in Education and in Health. We are using the latest version, which is called Paris.

DK
Real User
2021-02-24T21:35:00Z
Feb 24, 2021

Right now, the primary use case for this solution within my organization is billing. The proposal is to expand our use of the platform to validate privileged requests.

BS
Real User
Top 20
2021-02-03T13:04:39Z
Feb 3, 2021

We use ServiceNow for our internal IT and end-users. When I first started with it, I was simply a user. I've now started to manage the functionality, as well. Very soon, we will be upgrading to the Paris version.

SP
Real User
Top 20
2021-01-15T18:08:23Z
Jan 15, 2021

We use the solution for workflow automation and business processing.

PA
Real User
2021-01-05T15:07:34Z
Jan 5, 2021

ServiceNow is helpdesk software that I have some experience with. This is not a solution that I deploy. Rather, I interact with it using hooks between it and NetBrain. It is used for the creation and tracking of tickets and incidents, tasks, projects, and self-ordering. Our parent company uses ServiceNow for ordering and it has been utilized with a lot of different workflows. This is something that we never did but now that we've merged together, and we've merged our instances of ServiceNow, it means more of those self-service tech catalogs now in place and utilized.

SG
Consultant
2020-12-24T21:37:08Z
Dec 24, 2020

We use it for incident management.

RG
Real User
2020-12-21T18:00:20Z
Dec 21, 2020

ServiceNow can be used for many different use cases such as: * IT service management * Managing Assets * Development and operations * Job processes * Project portfolio management * Managing of infrastructures There are many more modules and HR that I have not yet explored that are available.

Ligia Godoi - PeerSpot reviewer
Real User
Top 20
2020-12-16T17:58:44Z
Dec 16, 2020

We use ServiceNow for all service delivering processes within service management. For service and incident problems, change and configuration management, relief management, and event management. Within our organization, there are roughly 30,000 users, using ServiceNow.

AP
Real User
2020-12-12T04:36:13Z
Dec 12, 2020

We primarily use the solution for ITSM record catalog incident problems and Service Level Management.

TM
Consultant
2020-12-03T00:16:23Z
Dec 3, 2020

We use it for ITSM and custom applications for the physical workforce.

TB
Real User
2020-11-20T23:25:56Z
Nov 20, 2020

Our use case is around the core idle processes in general. We use it as a service management capability for managing intercom and so forth.

MF
Real User
2020-11-16T12:31:58Z
Nov 16, 2020

We use it for our service desk as well as for some asset management.

SM
Real User
2020-11-15T06:14:00Z
Nov 15, 2020

IT Service Management

DW
Real User
2020-11-11T21:28:15Z
Nov 11, 2020

We are using ServiceNow for help desk operations. In our operation center, we are using ServiceNow for request management, incident management, inventory CMDB, and client information.

RM
Real User
2020-11-11T13:10:44Z
Nov 11, 2020

We use the solution as it's a requirement for our standards of use in the future. I primarily use the product to look for tickets. I also check for future projects and so on.

RJ
Real User
2020-11-03T22:44:00Z
Nov 3, 2020

We use it for a combination of things. I would say that the two big use cases that I'm aware of are for logging general acute IT issues. Then they also use it for actual security-specific issues. These are the two main use cases that I'm aware of.

GP
Real User
2020-09-23T01:08:00Z
Sep 23, 2020

Our primary use case is comprehensive reporting for our business and our regulators. We began by extending ServiceNow capabilities within IT, which gave us a clear understanding of what we could do with it, and then expanded from there. We had many business processes that ran on legacy systems and spreadsheets. That created unacceptable risk and cost. That means we can focus on core functionality rather than having to build all of the application scaffolding and platform capabilities by ourselves

it_user1402869 - PeerSpot reviewer
Real User
2020-08-12T12:34:00Z
Aug 12, 2020

I have two primary uses of ServiceNow: 1. As our ITSM Platform for providing Application Managed Services (AMS) to Enterprise clients who have solutions on Oracle, Workday, Coupa, and ServiceNow. NOTE: Other groups within my firm also use ServiceNow to provide IT Service Management to clients on Microsoft, SalesForce, and other major vendors. We have multiple production instances for delivering Service Desk support to various client install bases, including this one for my above mentioned AMS business. 2. As the ITSM platform for our internal, global support framework. This is a separate instance of the one I use for my UK clients and is 'owned' by our US member firm. Said US firm uses this instance to support not only our internal global Management Consulting business but also to provide AMS to US-based external clients.

it_user979725 - PeerSpot reviewer
Real User
2020-07-14T08:15:48Z
Jul 14, 2020

I use ServiceNow for incident management, problem management, change management, and request management.

RZ
Real User
2020-07-13T11:45:00Z
Jul 13, 2020

Our primary use cases are for service management, incident, change, problem, asset, and lifecycle. The system was build and integrated to SAP as a backend ERP?CRM system. This made integrations and choices in functionality complicated. However, by replacing Symphony as a rather internal orientated system, ServiceNow gave us the benefit of tight customer integrations by means of the web-based portal, which is a user-friendly interface to use and actually helps speeding up incident handling by improved communication and information sharing.

DM
Real User
2020-07-05T15:50:00Z
Jul 5, 2020

We mostly use ServiceNow for incident management. There is a team which interacts with the customers and logs customer issues as incidents. Then those incidents are taken care of by my team. I work on the escalation side of that team. That is one aspect of ServiceNow. The second thing we use it for are any economic, long-term or repetitive problems. We log problem tickets which are resolved in ServiceNow. The third use is for changes in the system. All the changes to the system are logged in ServiceNow with their associated tasks. Those are the three major use cases for ServiceNow.

VK
Real User
2020-06-15T07:34:07Z
Jun 15, 2020

Our primary use case of this product is for incident and change management. We are customers of ServiceNow and I work as a senior software development engineer.

PP
MSP
2020-06-15T07:33:00Z
Jun 15, 2020

We run thousands of automations.

JG
Real User
2019-10-22T20:55:00Z
Oct 22, 2019

We use this solution for Service Management in banking branches.

SH
Real User
2019-05-16T06:50:00Z
May 16, 2019

This solution is our help desk system.

VT
Real User
2018-11-28T09:05:00Z
Nov 28, 2018

We are an integrator. We help our clients to implement ServiceNow for their companies.

SD
Real User
2018-11-28T09:05:00Z
Nov 28, 2018

We use it for ITSM and ITBM.

it_user579798 - PeerSpot reviewer
Real User
2018-11-28T09:05:00Z
Nov 28, 2018

We are trying to bring some ServiceNow projects to our team. We are trying to upgrade our ServiceNow knowledge by learning the modules and building our own application. We are presenting the application that we develop to our management. We can then market ourselves, showing that we have some ServiceNow capabilities so that we get some ServiceNow projects. We have used almost all the features of ServiceNow within this application. Almost all the reports, data evaluation, dashboards, widgets, all the workflow-related stuff, integrations, etc. We have used each ServiceNow topic in this application.

it_user558933 - PeerSpot reviewer
Real User
2018-11-27T10:00:00Z
Nov 27, 2018

I'm a consultant, so I primarily work on projects implementing Service Now inside of different organizations.

it_user525477 - PeerSpot reviewer
Real User
2018-11-25T07:42:00Z
Nov 25, 2018

We are consultants. We use ServiceNow to develop ideas and solutions for our customers.

it_user627003 - PeerSpot reviewer
Real User
2018-11-21T08:30:00Z
Nov 21, 2018

We use it for ticketing.

MR
Real User
Top 10
2018-11-21T08:23:00Z
Nov 21, 2018

As a developer, I work on ServiceNow for HR solutions and a few other Service Portal functions.

SH
Real User
2018-11-21T08:23:00Z
Nov 21, 2018

We use it for ITIL/ITOM catalog of services. ServiceNow is the CMDB for our organization, and we use the Discovery, Incident Management, Change and Project Management tools within ServiceNow to keep a centralized view of our enterprise. We have recently begun implementing the Governance and Risk (GRC) features as well.

it_user587769 - PeerSpot reviewer
Consultant
2018-11-18T07:31:00Z
Nov 18, 2018

As a developer, I have mostly work on agent management and service catalog items, to create business tools. I write scripts to satisfy customer requirements.

KS
Real User
2018-11-18T07:31:00Z
Nov 18, 2018

It's used for a helpdesk.

it_user561243 - PeerSpot reviewer
Real User
2018-11-18T07:31:00Z
Nov 18, 2018

We use it as a service desk solution, for ticketing.

DF
Real User
2018-11-18T07:31:00Z
Nov 18, 2018

We use ServiceNow mostly for our IT ticketing business. Recently we set up the Request portion of ServiceNow and we're using it as well.

GB
Real User
2018-09-28T13:57:00Z
Sep 28, 2018

* Work intake * Project management * Project for a 30 person marketing and communications team at a Big 4 professional services firm.

SP
Real User
2018-08-07T08:19:00Z
Aug 7, 2018

We build out video knowledge bases, how-to knowledge bases for self-service support and agent use. We integrate into a number of different ticketing systems, service management platforms, helpdesk platforms, and call center systems. We are a ServiceNow partner and we have a ServiceNow instance. We use it for ticketing support, ticketing systems. It has worked really well for what we do.

PK
Real User
2018-08-07T08:19:00Z
Aug 7, 2018

The primary use case is IT service management. It encompasses quite a few things, such as incident records, change records, etc.

KK
Real User
2018-07-12T09:32:00Z
Jul 12, 2018

We use it for incidents, incident management, sales management, and problem management. We are very happy with the product. We are about to upgrade to IT Service Management edition on September.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates. ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own. ServiceNow’s service management...
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