Associate Director of Information Technology at a computer software company with 51-200 employees
Real User
2021-11-30T20:58:34Z
Nov 30, 2021
It is used in environments with servers and client machines. We do server management via LogMeIn, and they could be anywhere in the country. We might also manage the client connection to the server via LogMeIn. For the servers, you have 24/7 unattended access, and for the clients, it may be 24/7. It depends on the client or the actual user. We have about 7,500 LogMeIn clients out there. Most of the endpoints are physical machines. I'm sure we have some VMs out there, but it is not used with another cloud server per se. We have our offices, and we have our employee stations, and they just go out and reach out to all the clients.
Senior I.T. Consultant at a consultancy with 11-50 employees
Consultant
2021-09-08T20:36:47Z
Sep 8, 2021
I do maintenance for my clients. When the pandemic hit, it worked out well because we already had the clients installed on it and we were able to remote in to do the work the same as if they were sitting there. We use this solution for remote access.
UPDATE: 2021.03.11 @ 0630 - I spent about an hour and a half last night reviewing LogMeIn Central's tool set, interface, functionality, and capabilities. I can honestly report that I'm going to be giving this RMM tool a serious look, and have added it to the other potential tools to use. Although, I'm still unsure if it has many of the functions I want in a robust RMM. I'll report back later... The solution was used to manage several things including: end-user support, performing backups, performing system and virus updates, running reports, remote programming, fixing bugs, checking system logs, performing registry edits, doing network configurations, etc. These were primarily Microsoft Windows environments - servers, desktops, network appliances, etc.
I support our employees' hardware in ten locations and anywhere they are working that has connectivity. We use RDS from MS and Logmein allows me to help my employees where ever they are.
What is remote monitoring and management (RMM)? RMM is the process in which system administrators or managed service providers (MSPs) use software to remotely monitor and maintain an organization’s IT architecture.
We use the solution for remote access control and endpoint protection features.
It is used in environments with servers and client machines. We do server management via LogMeIn, and they could be anywhere in the country. We might also manage the client connection to the server via LogMeIn. For the servers, you have 24/7 unattended access, and for the clients, it may be 24/7. It depends on the client or the actual user. We have about 7,500 LogMeIn clients out there. Most of the endpoints are physical machines. I'm sure we have some VMs out there, but it is not used with another cloud server per se. We have our offices, and we have our employee stations, and they just go out and reach out to all the clients.
I do maintenance for my clients. When the pandemic hit, it worked out well because we already had the clients installed on it and we were able to remote in to do the work the same as if they were sitting there. We use this solution for remote access.
UPDATE: 2021.03.11 @ 0630 - I spent about an hour and a half last night reviewing LogMeIn Central's tool set, interface, functionality, and capabilities. I can honestly report that I'm going to be giving this RMM tool a serious look, and have added it to the other potential tools to use. Although, I'm still unsure if it has many of the functions I want in a robust RMM. I'll report back later... The solution was used to manage several things including: end-user support, performing backups, performing system and virus updates, running reports, remote programming, fixing bugs, checking system logs, performing registry edits, doing network configurations, etc. These were primarily Microsoft Windows environments - servers, desktops, network appliances, etc.
We use this solution for access to servers and client desktops/laptops situated all over the globe.
To support unattended PCs and servers.
I support our employees' hardware in ten locations and anywhere they are working that has connectivity. We use RDS from MS and Logmein allows me to help my employees where ever they are.