Director Digital Customer & Digital Experience at a transportation company with 1,001-5,000 employees
Real User
Top 10
2023-01-03T15:51:47Z
Jan 3, 2023
AssistEdge was a twofold product consisting of standard RPA and desktop automation. We were using it to develop a custom UI for our contact center with built-in automation to make the reps more efficient. However, it wasn't netting the returns we wanted.
Investor at a computer software company with 51-200 employees
Real User
Top 10
2021-02-24T07:52:04Z
Feb 24, 2021
The primary use case is similar to what it would be if you were using UiPath, Automation Anywhere or Blue Prism. It's a typical RPA solution, it's deployed for a business process or any process that a customer wants to automate. We have a partnership with EdgeVerve and I'm a management consultant.
What is RPA? Robotic process automation (RPA) is a software technology that enables enterprises to build, deploy, and manage a virtual workforce made up of software robots (“bots”) that emulate the actions of humans in interactions with software and digital systems.
I use EdgeVerve AssistEdge RPA for we automation.
AssistEdge was a twofold product consisting of standard RPA and desktop automation. We were using it to develop a custom UI for our contact center with built-in automation to make the reps more efficient. However, it wasn't netting the returns we wanted.
The primary use case is similar to what it would be if you were using UiPath, Automation Anywhere or Blue Prism. It's a typical RPA solution, it's deployed for a business process or any process that a customer wants to automate. We have a partnership with EdgeVerve and I'm a management consultant.