2017-12-18T19:01:00Z

What is your primary use case for BMC Track-It!?

Miriam Tover - PeerSpot reviewer
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3 Answers

RM
Real User
Top 20
2023-10-04T09:26:12Z
Oct 4, 2023

We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location. We use it for reporting purposes as well.

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VP
Real User
Top 20
2020-08-19T07:57:36Z
Aug 19, 2020

We primarily use the solution as a help desk tool.

it_user790929 - PeerSpot reviewer
User
2017-12-18T19:01:00Z
Dec 18, 2017

* Incident management * Service requests * Asset management * Change management * Problem management

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IT Asset Management
IT Asset Management (ITAM) solutions are instrumental in managing Hardware, Software, and other IT assets. These assets are the center of your organization’s IT Infrastructure, and their lifecycle management requires improved control over inventory, tracking, and maintenance.
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