2017-12-20T20:01:00Z

What is your primary use case for BMC FootPrints Service Core?

Miriam Tover - PeerSpot reviewer
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7 Answers

PB
Real User
Top 20
2022-10-12T13:58:03Z
Oct 12, 2022

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system.

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YD
Real User
2020-09-16T08:18:40Z
Sep 16, 2020

We primarily use it for IT support and ITSM.

GS
Real User
2019-10-28T06:34:00Z
Oct 28, 2019

Our primary use for this product is we effectively use it as a very smart ticketing system. So most companies have the add-on version or the add-on module for change management and also the CMDB (Configuration Management Database). So the CMDB is populated with inventory data, whether it be ECCN (Export Control Classification Number) or other sources. It's a very sophisticated ticketing system.

MG
Real User
2019-09-29T07:27:00Z
Sep 29, 2019

We use this solution for IT Service Management. These ITIL processes include change level management and incident problem management. We also use this solution for Ipro processes. We perform discovery for configuration management and capacity management for all of our platforms. We also use it for supply and contract management. We have an on-premises deployment.

JE
Real User
2019-09-03T06:46:00Z
Sep 3, 2019

We use the on-prem deployment model of this solution. Our primary use case is for our ticketing system, tracking system, and asset tracking system.

CW
Real User
2019-02-20T11:20:00Z
Feb 20, 2019

My company employs this solution as our service desk management system. Our primary use case is the management service desk tickets. The solution tracks any technical issues, problems, and questions. The system provides all of the functionality needed to manage incident, problems, change and configuration management. The Service Catalogue provides end-users with an easy method to request new services.

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it_user792360 - PeerSpot reviewer
User
2017-12-20T20:01:00Z
Dec 20, 2017

We started using FootPrints as our primary tool for Incident and Change Management. Then, we expanded capabilities to fulfill the need for Service Request Management and Service Catalog Management for IT. Eventually, we took the tool to other non-IT departments for streamlining business process that may, or may not, have an IT component.

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