2020-01-26T09:26:00Z

What is your experience regarding pricing and costs for ServiceNow Now Platform?

Miriam Tover - PeerSpot reviewer
  • 0
  • 27
PeerSpot user
15

15 Answers

Abhilash Sherkane - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-12-06T10:47:49Z
Dec 6, 2023

Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides.

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Vishal Savajiani - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-11-21T11:28:45Z
Nov 21, 2023

I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool.

PolMas Viza - PeerSpot reviewer
Real User
Top 10
2023-10-17T16:20:50Z
Oct 17, 2023

There are extra expenses for maintaining the product apart from the licenses.

Ramamohana Reddy Marapareddy - PeerSpot reviewer
Real User
Top 10
2023-06-06T05:56:47Z
Jun 6, 2023

It is expensive only. While it offers many features, not all customers utilize all of them. Most customers only use a portion of the features, such as 30%, 40%, 50%, or 70%, but not 100%. ServiceNow charges for the features available in the tool, even if customers don't use all of them. OEMs are charging for all the features, that's why no customer uses 100% of the features.

JG
Real User
Top 20
2023-04-26T14:52:19Z
Apr 26, 2023

The solution is expensive.

Mohamed Mansoor - PeerSpot reviewer
Real User
Top 10
2023-03-15T09:46:00Z
Mar 15, 2023

The solution is expensive, and I rate it a ten for pricing.

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KrishnaPrasad1 - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-11-08T11:53:08Z
Nov 8, 2022

Licensing costs range between 49 and 59 GBP per user per month for a resolver license. It's possible to get a cheaper deal based on the relationship you have with the resellers. It's quite expensive when compared with tools such as Remedy, Jira, or ManageEngine. A resolver license requires the purchase of additional extras. There's also a SNOW-based discovery license, SNOW-based SAM license, that requires a separate approval license. It's complicated.

YashShah - PeerSpot reviewer
Real User
Top 10
2022-10-04T13:21:22Z
Oct 4, 2022

From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees.

Somnath Kand - PeerSpot reviewer
Real User
Top 10
2022-10-04T13:13:29Z
Oct 4, 2022

I'm not aware of the exact pricing.

MR
Real User
Top 10
2022-08-17T14:08:04Z
Aug 17, 2022

ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it. Compared to other contenders who give you the cheapest in the market, you will find a huge difference when it comes to ServiceNow and its subscriptions. However, I would definitely say it is worth the money.

Rajee Kukreja - PeerSpot reviewer
Real User
Top 20
2022-07-11T06:13:01Z
Jul 11, 2022

The pricing of this solution is done annually and it is very expensive.

Reetesh_Kumar - PeerSpot reviewer
Real User
Top 20
2022-05-15T16:53:44Z
May 15, 2022

Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those.

SM
MSP
2020-02-20T06:38:00Z
Feb 20, 2020

Aside from the fact that the license module is very expensive, it's a great product. It's the fulfiller licenses that are expensive.

JP
Real User
2020-02-16T08:27:38Z
Feb 16, 2020

It's expensive and if you need some analytical views of your activity, there is an additional cost.

MK
Real User
2020-01-26T09:26:00Z
Jan 26, 2020

The licensing price for ServiceNow is somewhat high. The pricing depends on the number of users. For a similar type of application, the price of licensing for ServiceNow is on the high side. Actually it is 20% to 30% more than the nearest competitor. There are technically not any additional costs besides the licensing fees from a customer point of view for the product. But, if they want to implement an application in ServiceNow, they may also have to pay for a developer's team to implement the solution. Once development is complete, they probably have to spend some amount for supporting and maintaining the application and customization, so that will also be included as an additional cost for the company using the solution even if it is not a direct cost for the product.

ServiceNow Now Platform is a rapid application development software solution that enables data to flow seamlessly across applications and existing systems. It delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. Now Platform has out-of-the-box digital workflows that automate everyday service requests, enabling delivery teams to increase service delivery speed, and free up time for higher-value work that...
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