Solution Director - Service Management at Microland Limited
Real User
Top 10
2023-09-21T08:55:00Z
Sep 21, 2023
The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are provided by ServiceNow themselves, while others are not. If you purchase an app from a vendor partner or the partner ecosystem, that could be an extra cost. The additional cost could be where no standard applications are involved, and you need to build it from the ground up using a Greenfield approach. The utilization of ServiceNow as a product generally pertains to the license and the implementation or purchase of additional plugins. I rate the solution’ pricing a seven or eight out of ten, where one is cheap, and ten is expensive.
Manager at a manufacturing company with 10,001+ employees
Consultant
Top 20
2023-02-22T09:43:54Z
Feb 22, 2023
The licensing is based on metrics and is tailored to customer's needs. Pricing depends on how you negotiate licenses. The cost charged to you might not be the same as the cost charged to me. The pricing is rated a three out of ten because the solution is more expensive than other products.
Support engineer at a tech services company with 11-50 employees
Real User
Top 20
2023-01-05T12:13:19Z
Jan 5, 2023
They could somewhat improve on pricing. On a scale of one to 10, with one being the cheapest and 10 being the most expensive, I would rate the solution's pricing a seven.
When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying. It's an extra £8,000, but then they would help you drive the adoption better or whatever you need for the business. I only used them for the last few months and then they said that it would be chargeable at our next renewal. I would rate the cost as five out of ten.
Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
Since we are a managed service provider, we buy it annually. While we might charge back to the business and charge back to our end. We also have some business people, consumers, and customers. For them, we do it monthly. From our direct contracting perspective with ServiceNow, it's an annual fee. The cost of the solution should not be more than $50,000 annually. We use the high-end version; we don't use a standard version. We have many other integration hubs and other things, so it's a bundled product. From a dollar-to-dollar comparison, they're expensive. They're actually more expensive than, probably, Clarity. They're actually more expensive than whatever you have from a portfolio management option from Atlassian. However, if I look at the whole ROI, it is reasonable. That said, of course, we would love it if the price was reduced. I'd rate the solution four out of five in terms of value for money.
Pricing-wise, I can't comment individually on this, as it depends on the region. It depends on the overall number of licenses. It also depends on other factors like what are the other solutions, are the products we are taking from ServiceNow. Generally, it's neither cheap nor very costly. For a customer who has already ServiceNow ITSM and some other products in place, I would say it's moderate.
We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high.
Managing Director at a consumer goods company with 11-50 employees
Real User
2022-03-14T16:13:00Z
Mar 14, 2022
The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on.
Lead IT Transformation Architect at a computer software company with 5,001-10,000 employees
Real User
2021-09-25T04:42:00Z
Sep 25, 2021
They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR.
Chief Technology Officer at a renewables & environment company with 11-50 employees
Real User
2020-01-15T08:04:00Z
Jan 15, 2020
I’m not a business owner, so I can’t speak to the pricing. I’m not sure if it’s expensive or not because I haven’t taken the time to compare pricing. However, it’s my understanding that it is a bit pricer than other options on the market.
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the...
The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are provided by ServiceNow themselves, while others are not. If you purchase an app from a vendor partner or the partner ecosystem, that could be an extra cost. The additional cost could be where no standard applications are involved, and you need to build it from the ground up using a Greenfield approach. The utilization of ServiceNow as a product generally pertains to the license and the implementation or purchase of additional plugins. I rate the solution’ pricing a seven or eight out of ten, where one is cheap, and ten is expensive.
The solution was quite expensive. However, the results we get from the product are worth more than what we spend on the product.
I do not have pricing information. I have used the demo version in the past.
The licensing is based on metrics and is tailored to customer's needs. Pricing depends on how you negotiate licenses. The cost charged to you might not be the same as the cost charged to me. The pricing is rated a three out of ten because the solution is more expensive than other products.
They could somewhat improve on pricing. On a scale of one to 10, with one being the cheapest and 10 being the most expensive, I would rate the solution's pricing a seven.
When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying. It's an extra £8,000, but then they would help you drive the adoption better or whatever you need for the business. I only used them for the last few months and then they said that it would be chargeable at our next renewal. I would rate the cost as five out of ten.
Since we are a managed service provider, we buy it annually. While we might charge back to the business and charge back to our end. We also have some business people, consumers, and customers. For them, we do it monthly. From our direct contracting perspective with ServiceNow, it's an annual fee. The cost of the solution should not be more than $50,000 annually. We use the high-end version; we don't use a standard version. We have many other integration hubs and other things, so it's a bundled product. From a dollar-to-dollar comparison, they're expensive. They're actually more expensive than, probably, Clarity. They're actually more expensive than whatever you have from a portfolio management option from Atlassian. However, if I look at the whole ROI, it is reasonable. That said, of course, we would love it if the price was reduced. I'd rate the solution four out of five in terms of value for money.
Pricing-wise, I can't comment individually on this, as it depends on the region. It depends on the overall number of licenses. It also depends on other factors like what are the other solutions, are the products we are taking from ServiceNow. Generally, it's neither cheap nor very costly. For a customer who has already ServiceNow ITSM and some other products in place, I would say it's moderate.
We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high.
I am not aware of how much we are paying for the licensing.
The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on.
We are in Brazil, and for us, it could be a little expensive the licensing for some cases.
They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR.
I’m not a business owner, so I can’t speak to the pricing. I’m not sure if it’s expensive or not because I haven’t taken the time to compare pricing. However, it’s my understanding that it is a bit pricer than other options on the market.
Compared to CA, ServiceNow is more expensive. When you pay for your licensing, you must also pay for an SLA.