Solution Architect at Column Software Solutions Pvt. Ltd
Real User
Top 20
2023-06-13T06:31:00Z
Jun 13, 2023
The solution is more costly than the other competitors, like HP automation products. It charges more for the features and support services. Although, its support needs improvement. We prefer open-source solutions if they provide all accesses and credentials for configuration.
There's a fee for the licenses themselves, per contract, and then we have a yearly licensing fee that's many thousands of dollars. But that's not just for TrueSight, that's also for support for ITSM, Atrium Orchestrator, BBNA, and other BMC tools in the environment. We have to support more than just TrueSight in that space. It's a package deal from a support perspective. From a licensing perspective, when we get a contract in we size the contract, do quotes from the contract, and then we engage BMC to say, “This is how many additional licenses we're going to need as a function of that contract.” Then we do the numbers thing. But we've actually dumped a lot of money. I think recently it was about $174,000. But again, it depends on the contract, it depends on what we're dealing with. It's been many thousands of dollars.
What is configuration management? Configuration management is a type of systems engineering process that helps to achieve consistency of a product through its life cycle. The goal of configuration management processes and tools is to keep computer systems, servers, and software consistently in the desired state.
Managing IT system configurations requires defining what is the system’s desired state and then maintaining it. Since system changes happen frequently across servers, networks,...
The solution is more costly than the other competitors, like HP automation products. It charges more for the features and support services. Although, its support needs improvement. We prefer open-source solutions if they provide all accesses and credentials for configuration.
The solution is worth the price.
The pricing has been alright.
There's a fee for the licenses themselves, per contract, and then we have a yearly licensing fee that's many thousands of dollars. But that's not just for TrueSight, that's also for support for ITSM, Atrium Orchestrator, BBNA, and other BMC tools in the environment. We have to support more than just TrueSight in that space. It's a package deal from a support perspective. From a licensing perspective, when we get a contract in we size the contract, do quotes from the contract, and then we engage BMC to say, “This is how many additional licenses we're going to need as a function of that contract.” Then we do the numbers thing. But we've actually dumped a lot of money. I think recently it was about $174,000. But again, it depends on the contract, it depends on what we're dealing with. It's been many thousands of dollars.