Executive Director at Broadridge Financial Solutions, Inc.
Real User
2020-11-25T20:15:36Z
Nov 25, 2020
They have definitely been leaders in this industry and they're continuing to be there and so I would certainly pay that additional premium for them being ahead of the curve. The way they're priced right now is high, however, due to the value we receive, I don't mind that.
Manager at a manufacturing company with 10,001+ employees
Real User
2020-03-05T08:39:44Z
Mar 5, 2020
The licensing model is complex. For example, some parts are based on the company (how many people use it) and some parts are based on the service model. It differs.
OS3 Product Development Lead at a tech services company with 11-50 employees
Real User
Top 20
2020-01-15T08:04:00Z
Jan 15, 2020
The cost is quite high but since they are one of the big four companies for this type of development platform, I think the price is okay. But I'm not the right person to talk because I'm not a CEO.
Business Unit Manager at Magnoos Information Systems
Real User
2019-10-27T06:19:00Z
Oct 27, 2019
This product is very inexpensive. It is subscription-based on yearly contracts. My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions. You know that a five years subscription is one hundred thousand dollars for five years using all this functionality.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
They have definitely been leaders in this industry and they're continuing to be there and so I would certainly pay that additional premium for them being ahead of the curve. The way they're priced right now is high, however, due to the value we receive, I don't mind that.
The licensing model is complex. For example, some parts are based on the company (how many people use it) and some parts are based on the service model. It differs.
The solution is costly. I'm not sure of the exact costs, however. I'm sure that the solution is more expensive than competitors such as ManageEngine.
The cost is quite high but since they are one of the big four companies for this type of development platform, I think the price is okay. But I'm not the right person to talk because I'm not a CEO.
This product is very inexpensive. It is subscription-based on yearly contracts. My current company has a deal. I think the subscription per year is 20K dollars. Per year for the client is really nothing compared to other products and solutions. You know that a five years subscription is one hundred thousand dollars for five years using all this functionality.