2018-02-11T08:10:00Z

What do you like most about xMatters ?

Miriam Tover - PeerSpot reviewer
  • 0
  • 17
PeerSpot user
Get the report
Helped 765,234 peers since 2012
18

18 Answers

Dean-Robinson - PeerSpot reviewer
Real User
Top 10
2022-10-26T22:50:00Z
Oct 26, 2022

xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated.

Search for a product comparison
LD
Real User
Top 20
2022-06-14T06:59:00Z
Jun 14, 2022

For our major incident management, it has expanded what we can do in terms of the format of the communication. People can subscribe, and they can receive delivery on multiple platforms, whether it's a voice message, email, or mobile app message. It enables us to deliver the right communication to the right people in the format they want.

AA
Real User
Top 20
2022-05-17T22:17:00Z
May 17, 2022

The most valuable features are the ability to have groups and then have an on-call rotation in the groups. Outlook lacks both these features. Outlook gives you the ability to contact an individual or groups, but you can't contact them based on an on-call rotation, and you can't have built-in timing escalations inside of that. xMatters gives you the ability to do that, which is important when you have 50 or so people in the team, but you only want to contact the person who is on-call. You don't create any unnecessary noise. xMatters allows you to page the right person who is on-call versus just creating excessive noise.

Nikita Chandapur - PeerSpot reviewer
Real User
Top 20
2022-05-17T16:39:00Z
May 17, 2022

Being able to split the week however we want is definitely most valuable. We can create shifts and also see other teams' schedules. It is a very easy search to do these things.

Larry Radtke - PeerSpot reviewer
Real User
Top 10
2022-05-15T13:55:00Z
May 15, 2022

For us, their biggest feature is event alerting and the retention of those events. This way, if something goes wrong, we can provide a report of everything that was sent out and everything that was captured.

SK
Real User
Top 20
2022-05-14T18:30:00Z
May 14, 2022

We're able to communicate better with specific groups or offices. We didn't have that capability or granularity before. It has helped in that regard.

Learn what your peers think about xMatters . Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
MB
Real User
Top 20
2022-05-10T16:59:00Z
May 10, 2022

The ability to have the rota and then configure notifications that you can directly fire them into the group is most valuable. The India shift is from 2:00 AM to 9:00 AM, and then it is the UK shift from 9:00 AM to 5:00 PM UK time, and then there is also a defined US shift and on-call hours. It allows us to make sure that everyone is going to get notified when they need to be about an issue. We can target specific locations or users with notifications.

GL
Real User
Top 20
2022-03-30T15:23:00Z
Mar 30, 2022

The most valuable feature is getting alerts out to my user base. xMatters is the only solution that I know that has robust scheduling, calendaring for groups, and that provides very good delineation of who gets alerted and on which devices they receive their alerts.

Joseph Yin - PeerSpot reviewer
Real User
2022-03-15T10:18:00Z
Mar 15, 2022

The feature that I have found to be most valuable is the entire alert notification configuration, having an external system to trigger events that will process the alert to the supporting team. If a system is down, then you need to get it attention. Sometimes, it cannot wait until the next day. Therefore, how xMatters provides this type of integration is critical.

RS
Real User
2022-01-03T07:02:00Z
Jan 3, 2022

Simple features create flow sets and build APIs for integrations.

JP
Real User
2021-10-21T22:00:00Z
Oct 21, 2021

It reduces the mean time to restore a service. Before, it would probably take an hour to get everybody settled down. With the integrations right now, if somebody flags a major incident, then everyone is on a call in the next 15 minutes.

ES
Real User
2021-10-20T00:18:00Z
Oct 20, 2021

We saw the value by being able to import everyone's schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call. The incident management of xMatters' integration was another key aspect, where we could say, "You can configure this when a high ticket fires."

PC
Real User
2021-09-23T20:43:00Z
Sep 23, 2021

One of the things that really attracted me is in workflows, you can write your own custom steps in JavaScript. You are not restricted to the steps that they provide. If you can write it in JavaScript, you can pretty much do anything. It gives me flexibility in ways that other platforms don't. For example, the online dashboard system we use is not a widely used one, but they have an API. So, I'm able to write the JavaScript steps to do things like check if a system's in the maintenance window or create an instant on the dashboard or change the status of an instant. I'm not dependent on the dashboard provider or xMatters creating steps for me.

AC
Real User
2021-09-02T04:20:00Z
Sep 2, 2021

The on-call schedule that they have for groups is amazing in terms of how it works and how it triggers. You don't need to do anything. You just upload the users, and you have the calendar of the schedules. It is amazing how it works and how easy it is to work with this feature.

RB
Real User
2021-09-01T19:11:00Z
Sep 1, 2021

The Flow Designer is quite valuable, as you can set up integrations and flows without necessarily needing to know about code.

SC
Real User
2020-03-16T06:56:13Z
Mar 16, 2020

It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket.

CM
Real User
2018-03-07T09:00:00Z
Mar 7, 2018

​The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly.

it_user817761 - PeerSpot reviewer
Real User
2018-02-11T08:10:00Z
Feb 11, 2018

It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes.

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness. To learn more, request a demo. Reliable services, rapid innovation: Automate...
Download xMatters ReportRead more