System Engineer at a manufacturing company with 51-200 employees
Real User
Top 20
2022-10-12T13:58:03Z
Oct 12, 2022
I would tell potential users that my older version is very nice and easy to use, but the new one looks even better. On a scale from one to ten, I would give BMC FootPrints Service Core an eight.
Director at a tech services company with 1-10 employees
Real User
2020-09-16T08:18:40Z
Sep 16, 2020
I would recommend looking at both BMC FootPrints Service Core and ServiceNow. From what I've seen of ServiceNow in comparison to BMC FootPrints Service Core, I would probably go towards the ServiceNow packages because they are more customizable. It looks like they offer better options in terms of scalability, which is extremely important. I would rate BMC FootPrints Service Core a six out of ten.
I've been using the product from version nine right up to the current version. The great thing about FootPrints is that it is very easy to install and configure. Typically three times a year they will have a major upgrade. You can choose to upgrade one at a time (once every three months) or you can wait till the end of the year and just do one upgrade to cover all three of the upgrades at one time. But the upgrade installation has been very, very easy and we don't experience glitches and performance issues. On a scale from one to ten where one it the worst and ten is the best, I would rate this product as a nine. That is nine rather than a ten because there is room for improvement.
IT Engineer at a financial services firm with 1,001-5,000 employees
Real User
2019-09-29T07:27:00Z
Sep 29, 2019
This is certainly a solution that I recommend for big enterprise. It brings a full solution for enterprise service management. Not just IT service management, but the whole enterprise. This is a good product. I would rate this solution an eight out of ten.
Sr. Systems Analyst at Vancouver Fraser Port Authority
Real User
2019-02-20T11:20:00Z
Feb 20, 2019
I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
I would tell potential users that my older version is very nice and easy to use, but the new one looks even better. On a scale from one to ten, I would give BMC FootPrints Service Core an eight.
I would recommend looking at both BMC FootPrints Service Core and ServiceNow. From what I've seen of ServiceNow in comparison to BMC FootPrints Service Core, I would probably go towards the ServiceNow packages because they are more customizable. It looks like they offer better options in terms of scalability, which is extremely important. I would rate BMC FootPrints Service Core a six out of ten.
I've been using the product from version nine right up to the current version. The great thing about FootPrints is that it is very easy to install and configure. Typically three times a year they will have a major upgrade. You can choose to upgrade one at a time (once every three months) or you can wait till the end of the year and just do one upgrade to cover all three of the upgrades at one time. But the upgrade installation has been very, very easy and we don't experience glitches and performance issues. On a scale from one to ten where one it the worst and ten is the best, I would rate this product as a nine. That is nine rather than a ten because there is room for improvement.
This is certainly a solution that I recommend for big enterprise. It brings a full solution for enterprise service management. Not just IT service management, but the whole enterprise. This is a good product. I would rate this solution an eight out of ten.
I would rate it a seven out of ten.
I would give this product a rating of 8 out of 10 because it's a good system and it meets most of our requirements. It still has a lot of space to improve because the service desk function is changing all the time. This solution has to continually be innovative. It should also generate more user-friendly reports utilizing a collaborative framework. Additionally, I would tell anyone looking at similar solutions to first figure out their most important requirements. Then compare their requirements with the function of the ITMS to ensure compatibility. While at the same time they should look ahead at future requirements such as the cloud configuration, along with other vendor capabilities before making a decision.