2019-03-26T16:55:00Z

What advice do you have for others considering Atlassian Confluence?

Julia Miller - PeerSpot reviewer
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PeerSpot user
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45 Answers

Grigoriy Kneller - PeerSpot reviewer
Real User
Top 5
2023-12-15T14:15:04Z
Dec 15, 2023

Atlassian Confluence can be deployed on the public cloud, on-premises, personal servers, and in any infrastructure. Overall, I rate Atlassian Confluence a nine out of ten.

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KP
Real User
Top 5Leaderboard
2023-09-06T04:16:00Z
Sep 6, 2023

Overall, I would rate it an eight out of ten. I would definitely recommend it.

Walter Ribeiro Silva - PeerSpot reviewer
Real User
Top 10
2023-05-29T19:22:01Z
May 29, 2023

I would definitely recommend using this solution. Overall, I would rate the solution a ten out of ten.

RR
Real User
Top 20
2023-05-24T12:07:00Z
May 24, 2023

The solution may need a web build access code so that it can be used from anywhere. So, once you have access, you can access it from anywhere. And the scalability is also good. So, I can rate the overall product an eight out of ten.

Lasse Mikkonen - PeerSpot reviewer
MSP
Top 5
2022-12-23T14:20:20Z
Dec 23, 2022

Spend some time planning the structure and how you're going to use Confluence and provide some initial training. It makes the deployment easier. I rate this solution nine out of 10.

IZ
Real User
2022-11-23T16:53:08Z
Nov 23, 2022

I can recommend Atlassian Confluence for any company that requires document management and documenting ongoing processes, Of course, it is not a very intuitive or very comprehensive management tool because you cannot track the requirement object changes with it, but you can use it for general documentation purposes. I would rate Atlassian Confluence an eight out of ten.

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Anh-Tôn Duong Gheude - PeerSpot reviewer
Reseller
Top 20
2022-11-17T09:29:43Z
Nov 17, 2022

I recommend it to all developers as well as students. because I used it as a student in a team. We are able to store all of the necessary information for all of the students, developers, and architects. All the individuals involved in our software projects. Also, it is functional. I believe we are a reseller and a partner, but I'm not sure since it's largely my colleagues. For the implementation of Atlassian, some of them are already certified, and with the certification, they are a partner. They work with a limited number of Atlassian-certified individuals. I would rate Atlassian Confluence an eight out of ten.

Udaysimha Nerella - PeerSpot reviewer
Real User
Top 5
2022-10-27T15:21:01Z
Oct 27, 2022

I would recommend this solution to others. I would rate this solution a six out of ten.

Paul Guias - PeerSpot reviewer
Real User
Top 10
2022-10-13T12:07:59Z
Oct 13, 2022

I would recommend this solution to others who are interested in using it. I think that it is one of the best products on the market from my experience. I would rate Atlassian Confluence a nine out of ten.

Carlos Ãgueda - PeerSpot reviewer
Real User
Top 5
2022-09-07T15:27:37Z
Sep 7, 2022

SharePoint is very confusing, but Atlassian Confluence is very simple. After a couple of days, most people understand how it works, and it's quite simple. I recommend Confluence to any company that wants to share information inside the company. Confluence is great; it's like a wiki. I would give it an eight out of ten.

Dusanka Mladenovic - PeerSpot reviewer
Real User
Top 5
2022-09-06T10:19:34Z
Sep 6, 2022

I would recommend Confluence to other users because it's easy to use and integrates well with other documentation tools. I would give Confluence a rating of eight out of ten.

Cuneyt Gurses - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-09-01T15:24:59Z
Sep 1, 2022

It is a collaboration tool for document development. You can create, improve, and share your documents through Confluence. It is quite an efficient tool to collaborate with your team members. I would strongly recommend it. I would rate it a nine out of ten.

DC
Real User
Top 5
2022-08-24T09:16:32Z
Aug 24, 2022

I would advise new users of this product, to begin by creating simple documentation, and then move on to using macros and the different features provided, once they know how the solution works. I would rate this solution as 10 out of 10.

Joseph Tharakan - PeerSpot reviewer
Real User
Top 20
2022-08-17T11:17:03Z
Aug 17, 2022

Confluence might be a burden to small and medium companies, like startups, so I probably would not recommend it to them, but I would definitely recommend it for companies at the enterprise level. I would rate this solution as an eight out of ten because we found it helpful. It's good if you are in need of long-term documentation of projects, both on the functional side and the technical side, but at the same time, it needs some improvements, like more integration to other solutions.

BH
Real User
2022-08-15T09:25:00Z
Aug 15, 2022

I would rate Confluence eight on a scale of one to 10. I'm not sure whether all our applications are available on the same cloud. But one of the clouds we use is AWS. And since the product is on the cloud, we don't usually have any issues. You don't need to maintain it or make backups because you can contact the cloud provider and ask for whatever backup you need if anything is lost. I never encountered any problem with the solution that required help from support. So I never reported any issue to management, and I don't believe anybody else did, or it would've been shared on the channel. It took us some time to benefit from Confluence because we had to create a documentation process, which meant adopting a document mindset to get into the habit of documenting, which was a real challenge. At first, we allocated around two hours a day for documenting, which didn't work. But as the QA team grew, we started documenting their processes, which greatly benefited us. We don't benefit much from the dev documentation, but the product and the QA team do. Though it took us a while to get into that state. I would say we use about 60 percent of the product's features We currently have more than 30 people using Confluence in our company. My advice to anyone thinking about using or implementing Confluence is to start small and use it more and more as you get used to it. Start using it as part of your process. It's very important not to dedicate all your resources to it. Start bit by bit, and you'll benefit from it the most. That's how your employees get used to it. Start incorporating it into their processes, but don't enforce it, or it won't work properly. Like everything in life, you have to start small, and as you get used to it, you'll know exactly what you want from it and the best way to get it. Pioneering team members should start using Confluence, showcasing how it benefits the company. They should encourage colleagues and peers to use it. First users should also add articles and documentation so others can use the tool more easily. Without this encouragement, team members will completely ignore the tool, and it will be put down as lost expenses that didn't benefit the company.

KA
Real User
Top 5
2022-08-08T09:41:00Z
Aug 8, 2022

If you need to create some teamwork spaces it is very good. I would rate Atlassian Confluence a nine out of ten.

NK
Real User
Top 5
2022-08-05T17:22:50Z
Aug 5, 2022

Overall, the solution helped us to see where we were going wrong and where we were doing good, and that helped us to make proper decisions. Confluent is a very good product, but only if you are using it to the fullest. If you want to use all the features offered by Confluent, there's no competitor for that, but if you're only looking for basic capabilities, then I wouldn't suggest Confluent. MSK has less capability as compared to Confluent, but since we were not using all of the capabilities, MSK is cheaper for me because I just want the basic features. Confluent is a classic product. There's no doubt that they're leading the market and their offerings are excellent. I would rate them as a nine out of ten.

EmanMasalmeh - PeerSpot reviewer
Real User
Top 20
2022-08-04T14:01:57Z
Aug 4, 2022

We are users and work directly with a vendor partner. We are using the latest version of the solution. I'd rate the solution nine out of ten. I love Confluence. I'd recommend it to other users. People should try it out. It would be very helpful.

Zevi Grossman - PeerSpot reviewer
Real User
2022-07-31T13:13:21Z
Jul 31, 2022

Atlassian Confluence is a good solution, I am not sure of the price but if it is expensive it is worth it. You pay for quality. I rate Atlassian Confluence a nine out of ten.

AS
Real User
2022-07-26T06:06:00Z
Jul 26, 2022

I would recommend Atlassian Confluence to anyone considering the implementation of the solution into their organization. Overall, I would rate Confluence a seven out of 10.

IS
Real User
Top 10
2022-07-24T07:24:52Z
Jul 24, 2022

It's important to understand your needs in terms of the number of processes and number of people you need to support in your organizational structure. Implementing up front will likely help in terms of knowing in advance that the product will be supported. Otherwise, there might be a situation where the configuration will need to be changed after the initial setup. Confluence was initially somewhat complex for us. There were a lot of things we needed to consider and configure. Over time as we grow and evolve as a business we're getting more of an understanding of how the solution works and it's getting easier. There's a learning curve. I rate this solution eight out of 10.

FC
Real User
Top 10
2022-07-19T07:50:46Z
Jul 19, 2022

If you are looking for a simple solution to generate documents and artifacts in one place and a simple tool for rules of privacy of this information, I would recommend Confluence. If you have a large number of employees or complex processes, you need to have extra time and money to develop tools for Confluence. It doesn't have a pre-built solution for difficult cases for cross functional teams and connections of subjects. I would rate this solution a seven out of ten. Confluence is a good collaborative tool for work with artifacts of documents, but it has room for improvement. That's why I would rate it a seven and not eight or nine.

Hina Tufail - PeerSpot reviewer
Real User
Top 10
2022-06-16T15:22:22Z
Jun 16, 2022

You should use Atlassian Confluence, but you should not expect it to behave like a document manager. People do ask me what the advantage of Confluence is compared to that of SharePoint, but in fact, this is not the same use case. SharePoint is for storing documents at a place, and Confluence is a wiki. I would recommend that you go for it but you will need to remember that it's a wiki and is not designed to store documents. It can store documents, but only up to a certain size. Also, it's not meant to be used to store documents. If you are looking to deploy your organization or your projects inside Confluence, do think about the right structure because it will influence the way your people use it. Think about how to deploy the structure of your projects or your documents inside the Confluence, and do not expect it to be a document manager. On a scale from one to ten, I would give Atlassian Confluence an eight because it's a great tool. It's a great wiki and is easy to use. It's easy to understand how to use it as well, particularly if you are from an IT background. Someone who is not from an IT background might need some help in the beginning on how to use it. The setup is really easy, and you do not need specific skills to deploy it. However, the comment feature and macros need improvement. It would be nice to have more templates in the future.

Sundaresen Rungasamy - PeerSpot reviewer
Consultant
Top 20
2022-06-15T05:36:02Z
Jun 15, 2022

We are using Atlassian Confluence because we mainly implement Atlassian tools for customers. It is helpful for us to use them to understand our customers' needs if there is a problem. It is important to know what the client wants to use this solution for. After knowing what they want to use it for I would advise them to use it or not. I rate Atlassian Confluence a ten out of ten.

Sofia Alves - PeerSpot reviewer
Consultant
Top 20
2022-06-09T13:35:22Z
Jun 9, 2022

My advice to others before using this solution is to look at some tutorials or do a quick workshop to understand how the platform works. They can use a Google search and YouTube to find information. I rate Atlassian Confluence a six out of ten.

KK
Real User
Top 5Leaderboard
2022-06-07T11:55:31Z
Jun 7, 2022

I'm a customer and end-user. While now we use the Atlassian cloud deployment, it used to be deployed on-premises. It's a simple application for documentation. New users just need to know how to create the permissions or the pages, the restrictions, or the macros. If they know, that's fine. They can use the Confluence application and they will find it very easy. I'd rate the solution ten out of ten.

Tai Hyo Kim - PeerSpot reviewer
Real User
Top 10
2022-05-26T13:29:00Z
May 26, 2022

I rate Atlassian Confluence seven out of 10. I think the on-premise solution we have isn't good for novices. If you don't have a lot of experience, you should try the cloud solution.

FC
Real User
Top 20
2022-05-26T10:57:28Z
May 26, 2022

This is a very easy cloud-based solution that permits collaborative drafting of documents. We can have several people editing documentation at the same time which simplifies things. It's a good solution for technical and functional documentation. I rate this solution eight out of 10.

Goncalo Valadas - PeerSpot reviewer
Real User
Top 5
2022-05-26T10:47:00Z
May 26, 2022

I rate Confluence eight out of 10. I won't rate it nine because my company didn't develop it. If my company had developed it, it would be much better.

Luc Cools - PeerSpot reviewer
Real User
Top 20
2022-05-04T07:03:51Z
May 4, 2022

I would recommend others to use these solutions. The ease of use and the very short learning curve, make it an ideal tool. I rate Atlassian Confluence an eight out of ten. The solution is very simple to collaborate among a large group of people. If you want to create a bit more compelling, nice-looking documents, then it's not ideal, but for the thing we are using it for, it's perfect.

Attila Mozes - PeerSpot reviewer
Real User
Top 5
2022-04-25T09:34:00Z
Apr 25, 2022

Use the 30 day test period to be sure that you want the system. You should use it and test it during this time and then decide. At the moment, Atlassian Confluence is the best team product you can buy, and I would rate it at eight on a scale from one to ten.

RL
Real User
Top 5
2022-04-11T18:22:29Z
Apr 11, 2022

Confluence basically is not a management software. It is just a knowledge base. You can search for whatever is there. You cannot manage a project using Confluence. For that, you would need Jira, not Confluence. I would recommend the product. Currently, most companies are using Word documents for creating all requirements. Probably they'll be putting those in, either on SharePoint or somewhere. However, these need to be preserved for the future. This solution helps with that. Overall, I would rate the solution an eight out of ten.

Styliana Araouzou - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-04-05T09:53:55Z
Apr 5, 2022

We're a customer and an end-user. I'm not sure which version of the solution I am using at this time. I'd advise new users to not be scared, to play with anything on it, or create documents and delete documents. It keeps tracking the item version. It keeps a version history so that you can revert all your changes back. Never be scared to play with Confluence. I'd rate the solution nine out of ten. It's an easy tool to use. It gives you the possibility to integrate it with JIRA. All your documents and business documents can be connected to JIRA. With the versioning available in Confluence, history versioning, if you delete something, you can always find it. If someone changes anything in the document, you can find it from the history. It's a really good product.

HG
Real User
2022-01-31T14:13:39Z
Jan 31, 2022

I would rate this solution 8 out of 10. I would recommend this solution to others.

MF
Real User
2021-12-24T09:18:00Z
Dec 24, 2021

I would give this solution a rating of eight out of ten.

Naresh Rayakwar - PeerSpot reviewer
Real User
Top 5Leaderboard
2021-11-20T04:06:00Z
Nov 20, 2021

I recommend Confluence to others. There are about 400 people in my company using this solution. However, if you are doing extensive drawings or looking for the version-control perspective, then I would caution you and suggest looking at another solution. I would rate Confluence a seven out of ten.

BB
Real User
2021-06-04T11:58:00Z
Jun 4, 2021

My advice for everybody is to flame Atlassian into re-providing the self-hosted server version!

SL
Real User
2020-10-08T07:25:20Z
Oct 8, 2020

Confluence is a good product and I recommend it. My only complaint is that certain things, such as space management, can be made easier. I would rate this solution a nine out of ten.

BK
Real User
2020-10-07T07:04:00Z
Oct 7, 2020

On a scale from one to ten, I would give this solution a rating of eight. If they added the graphical templates, I would give them a higher rating. To me, as an end-user, the topical templates are pretty basic. Under the current conditions, since COVID-19, our teams have tried to become more virtual in their collaboration model. The collaboration model that we had installed before, face-to-face, couldn't be transferred, which is kind of a pity because the graphical features are missing.

SS
Real User
2020-10-06T06:57:49Z
Oct 6, 2020

It really depends on what ecosystem they invest in and what they're looking for. You have to look at the use case and if you already have an application in your ecosystem which is fit for purpose, you have to ask yourself, why you want to go out and pay for another product? I would rate this solution a seven out of ten.

MP
Real User
2020-10-01T09:58:00Z
Oct 1, 2020

I would recommend Confluence, especially for anyone that is using other Atlassian products. It is a simple, additional, license to get the solution and it integrates really well with the other products in the Atlassian family. On a scale from one to ten (where one is the worst and ten is the best), I would rate Confluence overall as a product as an eight-out-of-ten. I would not rate it higher because like all the Atlassian products, there are certain things I think the product should have out-of-the-box without you needing to go to the marketplace. For example, it does not have an approvals type of workflow. If you want to create content and have other people review and approve it before it gets published that should be available. I would think that is something that it should have out-of-the-box.

DM
Real User
2020-09-30T08:03:29Z
Sep 30, 2020

We don't have a business relationship with Atlassian. We're just customers. We're using the latest version of the solution. This solution is highly recommended. If you're looking for a product in this space, this is the best. We had another really good tool, however, we find Confluence does the same and a whole lot more. I'd say in the knowledge management space, as far as we've been doing our business, and our job is to find tools for organizations, I'm convinced that this is the top product in this space. Overall, I'd rate the solution nine out of ten. My one issue is the search capabilities. Otherwise, it's pretty perfect.

PG
Real User
2020-09-27T04:09:59Z
Sep 27, 2020

I would rate Atlassian Confluence an eight out of ten. It provides everything for our use cases.

LF
Vendor
2020-07-09T06:27:02Z
Jul 9, 2020

We're Atlassian customers. I'm just the customer success manager, so I'm not on the technical or the testing side. I'm not sure which version of the solution we are on, however, I believe it to be the most up to date version that is currently available. I'd advise other organizations, if they decide to implement the solution, to really utilize it. If you plan to use it as a really strong collaborative tool, ensure that everyone using it has access to the required documents and that they utilize it on a consistent basis. I've found the most benefits from using it when I'm consistent with it. You really need to update it as often as you update your Salesforce. That might mean daily updating, depending on how you use it. I'd rate the solution eight out of ten. If it had better UI, I might rate it a bit higher.

RS
Real User
2019-03-26T16:55:00Z
Mar 26, 2019

N/A.

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team. Confluence also...
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