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Senior Advisor at a financial services firm with 201-500 employees
Real User
Top 5Leaderboard
Stable, scalable, but interface needs improvement

What is our primary use case?

Our primary use for Webex is for virtual meetings.

What needs improvement?

The interface of Webex should be improved and it is difficult to find information.

For how long have I used the solution?

I have been using Webex for six months.

What do I think about the stability of the solution?

The solution is perfectly stable, it normally performs very well.

What do I think about the scalability of the solution?

The solution is scalable. We have approximately 500 people using this solution.

How are customer service and support?

I have not needed to contact support.

Which solution did I use previously and why did I switch?

I previously used Microsoft Teams and Zoom. I liked Teams more than the others.

What about the implementation

What is our primary use case?

Our primary use for Webex is for virtual meetings.

What needs improvement?

The interface of Webex should be improved and it is difficult to find information.

For how long have I used the solution?

I have been using Webex for six months.

What do I think about the stability of the solution?

The solution is perfectly stable, it normally performs very well.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 500 people using this solution.

How are customer service and support?

I have not needed to contact support.

Which solution did I use previously and why did I switch?

I previously used Microsoft Teams and Zoom. I liked Teams more than the others.

What about the implementation team?

Our IT teams do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

We paid for our Webex license as a bundle.

What other advice do I have?

I would not recommend this solution to others.

I rate Webex a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sr.Manager at a energy/utilities company with 10,001+ employees
Real User
Top 5
No licensing fees, stable, simple to install, and easy to use

What is our primary use case?

We use Webex for virtual meetings.

What is most valuable?

The GUI is nice and easy to operate.

What needs improvement?

It should be more integrated with third-party vendors.

For how long have I used the solution?

I have been working with Webex off and on for a couple of years. We are using the latest version.

What do I think about the stability of the solution?

Webex is a stable product.

How are customer service and support?

I have never needed to contact Webex technical support.

Which solution did I use previously and why did I switch?

We also use Skype when Webex is not required. We have recently upgraded to Teams.

How was the initial setup?

The initial setup is similar to Zoom. It is straightforward and easy to…

What is our primary use case?

We use Webex for virtual meetings.

What is most valuable?

The GUI is nice and easy to operate.

What needs improvement?

It should be more integrated with third-party vendors.

For how long have I used the solution?

I have been working with Webex off and on for a couple of years.

We are using the latest version.

What do I think about the stability of the solution?

Webex is a stable product.

How are customer service and support?

I have never needed to contact Webex technical support.

Which solution did I use previously and why did I switch?

We also use Skype when Webex is not required.

We have recently upgraded to Teams.

How was the initial setup?

The initial setup is similar to Zoom. It is straightforward and easy to install.

The installation takes less than 10 minutes.

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees.

What other advice do I have?

I would recommend this solution to others.

I would rate Webex a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Risk info security at a financial services firm with 501-1,000 employees
Real User
Top 10
Beneficial remote troubleshooting, simple installation, but lacking collaboration

What is our primary use case?

We use Webex for end-user support purposes whenever there requires troubleshooting. For example, if we want to connect to America or Europe or a different country for the support we can.

What needs improvement?

The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past.

For how long have I used the solution?

I have been using Webex for approximately 15 years.

What do I think about the stability of the solution?

I have found Webex to be stable.

What do I think about the scalability of the solution?

Webex is scalable.  I have noticed a decrease in the usage of this solution in our organization. We have approximately 10 people who are using this solution in my…

What is our primary use case?

We use Webex for end-user support purposes whenever there requires troubleshooting. For example, if we want to connect to America or Europe or a different country for the support we can.

What needs improvement?

The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past.

For how long have I used the solution?

I have been using Webex for approximately 15 years.

What do I think about the stability of the solution?

I have found Webex to be stable.

What do I think about the scalability of the solution?

Webex is scalable. 

I have noticed a decrease in the usage of this solution in our organization. We have approximately 10 people who are using this solution in my organization.

How was the initial setup?

The installation is not difficult.

What about the implementation team?

I am able to do the installation myself.

What other advice do I have?

I rate Webex a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Trusted Advisor LoB Banking at a tech services company with 10,001+ employees
Real User
Free version available, simple to implement, but could function better

What is our primary use case?

I am using Webex for video conferencing. I'm invited to the meeting by the corporation I'm speaking to, and they set up the meetings, add people, and do the limitations. I do not do this.

What needs improvement?

I do not like the solutions functions.

For how long have I used the solution?

I have been using Webex for many years. I did not use it very often, I use it approximately once a month.

What do I think about the stability of the solution?

I have found Webex to be stable.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions.

How was the initial setup?

Webex is easy to implement.

What's my experience with pricing, setup cost,

What is our primary use case?

I am using Webex for video conferencing.

I'm invited to the meeting by the corporation I'm speaking to, and they set up the meetings, add people, and do the limitations. I do not do this.

What needs improvement?

I do not like the solutions functions.

For how long have I used the solution?

I have been using Webex for many years. I did not use it very often, I use it approximately once a month.

What do I think about the stability of the solution?

I have found Webex to be stable.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions.

How was the initial setup?

Webex is easy to implement.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of Webex.

What other advice do I have?

I rate Webex a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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VP, Sr Quantitative Financial Analyst at a financial services firm with 10,001+ employees
Real User
Good for hosting large presentations, but a directory for dial-in participants should be available

What is our primary use case?

We use Webex for all of our internal meetings.

What is most valuable?

The most valuable feature is that you can host presentations with a lot of attendees.

What needs improvement?

It would be great if they had a directory that you could consult for the meeting dial-in numbers.

What do I think about the stability of the solution?

Webex seems to be pretty stable.

What do I think about the scalability of the solution?

We have about 600 people in the company and all of them use Webex.

How are customer service and technical support?

I have not needed to ask for support.

Which solution did I use previously and why did I switch?

I have not worked with any similar solutions that I can compare this with.

What other advice do I have?

I…

What is our primary use case?

We use Webex for all of our internal meetings.

What is most valuable?

The most valuable feature is that you can host presentations with a lot of attendees.

What needs improvement?

It would be great if they had a directory that you could consult for the meeting dial-in numbers.

What do I think about the stability of the solution?

Webex seems to be pretty stable.

What do I think about the scalability of the solution?

We have about 600 people in the company and all of them use Webex.

How are customer service and technical support?

I have not needed to ask for support.

Which solution did I use previously and why did I switch?

I have not worked with any similar solutions that I can compare this with.

What other advice do I have?

I would rate this solution a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Solution Architect at a tech services company with 10,001+ employees
Real User
Top 20
Easy to use, has good connection, and good screen-sharing features
Pros and Cons
  • "We can easily connect the device and create a room and then we can call many devices."
  • "The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use."

How has it helped my organization?

The most valuable features are: 

  • It's easy to use
  • The connection is good
  • Screen-sharing.

What needs improvement?

The UX should be more user-friendly. I know others don't like the UX because it's a little complicated to use. 

What do I think about the stability of the solution?

I haven't had any problems with stability or scalability. 

Which solution did I use previously and why did I switch?

I like Webex more because it's more convenient. I can install it on a mobile phone. The UX is better than Zoom but I know other people prefer Zoom.

What other advice do I have?

I would rate Webex an eight out of ten. 

I would recommend Webex because I can use it with other devices. We can easily connect the device and create a room and then we can call many devices. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
Real User
Top 5Leaderboard
User friendly, straightforward installation, but more dashboards needed

What is our primary use case?

This solution is used for virtual meetings.

What is most valuable?

The solution is user-friendly.

What needs improvement?

The solution could improve by having more dashboards and enhancing the processing speed.

For how long have I used the solution?

I have been using Webex for approximately three years.

What do I think about the scalability of the solution?

I have approximately 50 using the solution in my organization. We have plans to increase the usage of the solution.

Which solution did I use previously and why did I switch?

We have used Microsoft Teams.

How was the initial setup?

The installation is straightforward. 

What about the implementation team?

I am able to do the implementation of Webex.

What other advice do

What is our primary use case?

This solution is used for virtual meetings.

What is most valuable?

The solution is user-friendly.

What needs improvement?

The solution could improve by having more dashboards and enhancing the processing speed.

For how long have I used the solution?

I have been using Webex for approximately three years.

What do I think about the scalability of the solution?

I have approximately 50 using the solution in my organization. We have plans to increase the usage of the solution.

Which solution did I use previously and why did I switch?

We have used Microsoft Teams.

How was the initial setup?

The installation is straightforward. 

What about the implementation team?

I am able to do the implementation of Webex.

What other advice do I have?

I would recommend this solution to others.

I rate Webex a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user
Implementation Engineer at a tech vendor with 201-500 employees
Real User
Top 5Leaderboard
Effective for virtual meetings, scalable, but integration could improve

What is our primary use case?

I used Webex for virtual meetings.

What is most valuable?

It is a valuable solution for virtual meetings.

What needs improvement?

The solution could improve by having better integration with other platforms.

For how long have I used the solution?

I have been using Webex for approximately three years.

What do I think about the scalability of the solution?

Webex is scalable. We have approximately 200 people in my organization that has been using this solution.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and I prefer it Webex.

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use this solution.

What other advice do I have?

I would recommend…

What is our primary use case?

I used Webex for virtual meetings.

What is most valuable?

It is a valuable solution for virtual meetings.

What needs improvement?

The solution could improve by having better integration with other platforms.

For how long have I used the solution?

I have been using Webex for approximately three years.

What do I think about the scalability of the solution?

Webex is scalable.

We have approximately 200 people in my organization that has been using this solution.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and I prefer it Webex.

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Webex a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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