IT Central Station is now PeerSpot: Here's why
Elsedeeck Elrayes - PeerSpot reviewer
Business Process Management Specialist and Business Continuity Management Coordinator at a insurance company with 501-1,000 employees
Real User
Top 5
Very fast with great documentation but has limited scalability
Pros and Cons
  • "The fact that it's on-premises allows you to get fantastic speed. It's got a faster response rate, it doesn't lag, and it doesn't have any latency when you're working on it."
  • "If you look at ARIS, for example, or Signavio, the flowchart combines all the details and with the click of a button I can create a process manager. That would be something that Visio could add. It would cut my workload in half."

What is our primary use case?

We primarily use the solution for business process design.

What is most valuable?

The simplicity of the solution is great. It doesn't have a lot of menus, so it's easy to navigate. 

The fact that it's on-premises allows you to get fantastic speed. It's got a faster response rate, it doesn't lag, and it doesn't have any latency when you're working on it.

The solution has a very comprehensive set of icons. It has a BPMN location and a lot of other different locations you can use at the same time.

Microsoft offers great documentation of the product.

What needs improvement?

The reason we're moving from Visio to another program is the fact that you can link the library on ARIS or Signavio. These you have to save them on the save drive which as a collaboration. It's not working for us.  There needs to be better configuration at this point. We need something a bit more flexible in that sense.

The scalability is limited.

If you look at ARIS, for example, or Signavio, the flowchart combines all the details and with the click of a button I can create a process manager. That would be something that Visio could add. It would cut my workload in half. Currently, once I'm done with drawing the flowchart, I need to take it and put it in that document and then explain what the flowchart is.

For how long have I used the solution?

We've been using the solution for four to five years at this point.

Buyer's Guide
Visio
July 2022
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,063 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is good. It's reliable. It doesn't crash on us, or freeze. I don't recall any bugs or glitches.

What do I think about the scalability of the solution?

The scalability is average. It's not as scalable as other options. Organizations that need to expand it may run into issues.

We have about five to ten users on the solution at our company.

How are customer service and support?

I've never required technical support. I can't speak to the level of service they provide.

That said, there is great documentation, so it's pretty easy to troubleshoot by referencing those if you need to.

Which solution did I use previously and why did I switch?

We've tried ARIS and Signavio. We're still looking for a solution that can replace Visio for us. We're looking for something that can link our library.

How was the initial setup?

In our organization, the IT department takes care of the initial setup. I wasn't part of the deployment process.

What other advice do I have?

We're just a customer. We don't have a business relationship with Microsoft.

We're using either the 2015 or 2016 version of the solution.

The first question a company needs to determine how complex the processes are and how much depth, how much detail they want to document. If it's simpler and they want to get away from the flow chart and then present it somewhere else (such as on a PowerPoint or a report) Visio is a great option.

However, if you want to actually manage your processor, simulator, have a database, or have workflows in order to get approval within different departments or, for example, create documents after a flowchart, then I'd recommend other programs.

Overall, I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Executive Director, Global Technology Director at a financial services firm with 10,001+ employees
Real User
Top 20
A stable diagramming and vector graphics application with a useful automation feature
Pros and Cons
  • "I like the way you can hypertext across tabs so you can actually create an interactive that you can export as a website. You can also extend it to a monitoring tool if you really wanted to."
  • "The price could be better."

What is our primary use case?

We use Visio extensively for creating architecture, network and workflow diagrams. Also used for UML Class diagrams and various types of flow charts 

How has it helped my organization?

We use it to create diagrams used for architectural review. It's a great tool to create diagrams to show how an infrastructure or software architecture has being designed and then review that with the other domain architects.

What is most valuable?

I like the way you can Hyperlink objects to a URL, local file or other tabs within the same diagram. I use this to create an Overview tab with a high level digram and then link objects in the Overview to other tabs with more detail on that object. You can also save the diagram as a html page and then host on a local server to create an interactive diagram. You can also automate the creation of diagrams with PowerShell

What needs improvement?

Would be nice if visio viewer didn't require active-x.

For how long have I used the solution?

I have been using Visio for over 15 years.

What do I think about the stability of the solution?

It's a stable solution. It's Visio. It just works.

What do I think about the scalability of the solution?

Scalability is fine. It runs on each individual client. I haven't used any of the team integration hooks. We have a lot of technologists that use it and we're trying to make a move to move those architecture diagrams to be more driven by code by leveraging C4 and then model driven design through MagicDraw and that's a new journey for us. I think there are still going to be a large number of teams that still end up using Visio as it's very versatile. 

How was the initial setup?

It's all automated for our firm by our department. I run it on my Mac as well, and it's super simple to set up.

What about the implementation team?

We do everything ourselves. We set up and deployed this solution.

What was our ROI?

It's better than using PowerPoint or something else to draw the diagrams. 

What's my experience with pricing, setup cost, and licensing?

It's not the cheapest product, but it's extremely valuable.

What other advice do I have?

I would tell potential users that it depends on how you use it. You can use Visio for everything from designing networks to organizational charts. You can also use it for so much more as it's a very versatile tool. There are a lot of Visio stencils that are available on the web. Use those.

Just do your homework. But there's just a lot of people who have contributed to creating various open-source Visio stencils. Most product vendors have already created those stencils. You don't need to go and recreate it on your own. You can go to NetApp or VMware, or Cisco and download the stencil for their products. Then it makes it very easy to use and integrate.

On a scale from one to ten, I would give Visio a nine.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Visio
July 2022
Learn what your peers think about Visio. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,063 professionals have used our research since 2012.
Partenaire, CEO at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
Good availability, really professional, and very easy
Pros and Cons
  • "I like all the features. I go online, and everything pops there. It is in the cloud, and everything is there. Even if there is a crash, everything is still there. I don't lose anything. That's what is the most valuable and likable. It is really a professional solution for designing. The designs look really nice in the PDF."
  • "They have to improve shapes. It has good shapes, but it certainly can have more shapes. There are no U shapes. It also requires more customizations. There are a lot of icons, but they can be modernized more. These icons have to be more customizable so that we are able to change the color and things like that. It should also have more integration so that we can use it with other tools on the web. We don't use Microsoft Teams. We use Discord, which is more for gamers. It would be helpful if Visio is integrated with Discord. I can then show my work to my team. We use Visio, and it is a must-have solution for us, but being a startup, we don't have the money to use the whole Microsoft system. Some day we will use Office. For companies like us, there should be connectors for other software. We should be able to use a connector with the software that we are using or with the new generation solutions. Connectors will make it very easy to transfer data."

What is our primary use case?

I use it to design business models, cyber defense portals, and pictures. We are using the latest version of Visio.

How has it helped my organization?

We tried other design tools from Google and other companies. We also tried a few open-source solutions, and frankly, you don't get that professional finish in any other solution. Visio is more professional and accurate. 

What is most valuable?

I like all the features. I go online, and everything pops there. It is in the cloud, and everything is there. Even if there is a crash, everything is still there. I don't lose anything. That's what is the most valuable and likable. 

It is really a professional solution for designing. The designs look really nice in the PDF. 

What needs improvement?

They have to improve shapes. It has good shapes, but it certainly can have more shapes. There are no U shapes. It also requires more customizations. There are a lot of icons, but they can be modernized more. These icons have to be more customizable so that we are able to change the color and things like that.

It should also have more integration so that we can use it with other tools on the web. We don't use Microsoft Teams. We use Discord, which is more for gamers. It would be helpful if Visio is integrated with Discord. I can then show my work to my team.

We use Visio, and it is a must-have solution for us, but being a startup, we don't have the money to use the whole Microsoft system. Some day we will use Office. For companies like us, there should be connectors for other software. We should be able to use a connector with the software that we are using or with the new generation solutions. Connectors will make it very easy to transfer data.

For how long have I used the solution?

I have been using Visio for three to five years.

What do I think about the stability of the solution?

It is stable. I never had a bug.

What do I think about the scalability of the solution?

It is scalable. We are a small organization. We are a part of a startup, and there are about five to seven users who use it, which is not a big number, but it is enough for us. Architects and web designers are some of the users of this solution.

How are customer service and technical support?

I never needed their service. It is so easy to use and stable. 

Which solution did I use previously and why did I switch?

I used a workflow, which was free, but it wasn't better than Visio.

How was the initial setup?

It is really easy.

What's my experience with pricing, setup cost, and licensing?

There are some cheaper as well as free solutions.

What other advice do I have?

It is natural and professional. It is very easy. You just align and drag and drop elements. That's the only thing Visio needs.

I would rate Visio a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Director, Digital Engg. & Enterprise Arch. at a pharma/biotech company with 5,001-10,000 employees
Real User
Very intuitive and simple to use; user interface could be simplified
Pros and Cons
  • "Simple to use and very intuitive."
  • "Portability from Visio to PowerPoint and vice versa could be simplified."

What is our primary use case?

We are end users of this solution. I'm a senior director of the company and a digital engineer.

How has it helped my organization?

The solution has helped us get our life cycle diagrams right and show the accountability across groups. It affects the business process sometimes at a very high level. Although it's not a BPA tool, a management tool, it has been utilized in some of those aspects and has been helpful to draw the handoff and the handshake across teams and across roles as we draw the life cycle diagram. With the various tools that come out of the box, it's been pretty helpful to get that in a pictorial fashion as it makes it easier to explain.

What is most valuable?

I like that it's simple to use and a very intuitive solution. The tools that it provides out of the box are pretty good. The out of the box categorization of flow charts helps. Its ability to take it to PowerPoint is easy as well. 

What needs improvement?

I'd like to see the portability simplified from Visio to PowerPoint and vice versa. With other products coming on the market, Visio is losing a little ground and as a result, I mainly use PowerPoint now and Visio much less. The user interface could be simplified enabling non-technical people to use it. There's something about it that makes it complicated to use. 

For how long have I used the solution?

I've been using this solution for a few years. 

What do I think about the stability of the solution?

It's a pretty stable solution, I haven't had any issues around it.

What do I think about the scalability of the solution?

I haven't seen any issues from a scalability perspective. 

Which solution did I use previously and why did I switch?

I have previously used Confluence, PowerPoint and Precio, which have similar features in terms of what they're trying to do. They may not be out of the box, but you end up drawing it yourself. Visio is really a complementary solution as it merges when you're drawing deeper  solutions, more technical and when you're wanting clip art and pictures. It's being more in that space rather than really drawing technical stuff.

What other advice do I have?

It's important to understand your objectives, understand who the audience is and your needs. You can then make a call as to which solution suits. It's not an easy solution for non-technical folks and is generally used by technical staff in technical IT departments within corporate companies. I started as a technical person so haven't had issues with it. I really like that it's easy to draw stuff out. You don't need PowerPoint for a standalone diagram that you have only from a collaboration perspective, like the confluence etc. If you're doing a standalone diagram, trying to communicate the message in a visual format, Visio is great. 

I rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dawn McClure - PeerSpot reviewer
IT Project Manager at a manufacturing company with 10,001+ employees
Real User
Top 5Leaderboard
Not user friendly out-of-the-box but is fun to use and is very stable
Pros and Cons
  • "It's my understanding that the initial setup is straightforward."
  • "It's not the easiest software to use. It's not user-friendly out-of-the-box."

What is our primary use case?

We primarily use the solution for tasks such as work charts, network diagrams, and process flows.

How has it helped my organization?

Process flows are probably the task we do the most. It's just how she diagrams, how a piece of software or a process should work. It's improved our organization.

What is most valuable?

It's pretty basic and fun to use.

You can go to YouTube and watch training videos. There's lots of information online about the product.

The solution can scale.

The product is quite stable.

It's my understanding that the initial setup is straightforward.

What needs improvement?

It's not the easiest software to use. It's not user-friendly out-of-the-box.

For how long have I used the solution?

I've been using the solution for about 20 or so years. It's been two decades; it's a long time.

What do I think about the stability of the solution?

The stability is excellent. It never breaks, and I've used it for 20 years. Its performance is reliable. It doesn't crash or freeze. There are no bugs or glitches. 

What do I think about the scalability of the solution?

The solution can scale. If a company needs to expand it, it can do so with relative ease.

We have around 200 people who use it in the company.

As of right now, we do not have plans to increase usage.

How are customer service and technical support?

Technical support is fine, as long as you can get a hold of someone. that can be tricky.

Which solution did I use previously and why did I switch?

Prior to this solution, it's unlikely we had a different product. It was 20 years ago, and therefore it's been a long time.

How was the initial setup?

I didn't directly deal with the initial implementation. We have a team in-house that handles deployments. I can't speak to what the process was like or how easy or hard it was. Likely, setting it up was pretty straightforward and deployment takes a day. At least, that is my understanding.

We have a dedicated team that handles deployment and maintenance.

What about the implementation team?

We have our own in-house team that can manage the implementation. We did not need the assistance of an integrator or consultant.

What was our ROI?

After 20 years of using the solution, our company has definitely seen an ROI. I don't have exact details, however.

What's my experience with pricing, setup cost, and licensing?

We have an enterprise license. We renew it on a yearly basis. We don't pay any extra fees and we partner with the Gartner group to help us when we have to renegotiate.

What other advice do I have?

I'm using the latest version of the solution. I can't speak to the exact version number.

We use both cloud and on-premises deployment models at this time.

I'd advise any company considering using the solution should first have a Microsoft team in place.

I'd rate the solution at a five out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lead Process Improvement Manager at a insurance company with 10,001+ employees
Real User
Top 10
Very flexible, easy to use, and stable
Pros and Cons
  • "We are all familiar with it, and it is easy to use. There is a lot of flexibility, and you can add shapes if you want."
  • "It would be nice if there is a database behind it. We have looked into this functionality, but all of the other solutions that have a database are very locked down, and you have to use them their way. You can't define your own stuff. For example, we have a system X, and I want to define system X myself and have it available. If I am ever going to make a change to system X, I want to pull up all the drawings that are associated with system X. I want to be able to search and pull all those drawings. Visio should have the ability to capture metrics associated with each step in the process. For example, based on a specific time, I should be able to link the data to a spreadsheet, which is kind of like the data analysis on the process."

What is our primary use case?

As process improvement professional I map out current state processes either at the value stream or swim lane level, at times both. With current state I identify pain points and bottlenecks do root cause analysis, identify possible solutions, and make recommendations on which ones I think would be the most effective. Then incorporate them into a proposed future state. 

How has it helped my organization?

Once we developed custom templates and shape libraries it provided a common look and feel that our stakeholders have come to understand, which is helping them to develop a continuous improvement mindset. 

What is most valuable?

We are all familiar with it, and it is easy to use. There is a lot of flexibility, and you can create custom templates with standard shapes. 

What needs improvement?

It would be nice if we could develop a custom database. We have looked into this functionality, but all of the other solutions that have a database are very locked down, and you have to use them their way. You can't define your own systems, tools, and inputs etc. For example, if we have systems that are used in multiple processes, and we want to know what processes use those systems we should be able to query the database for processes that include a specific system. A uses case could be system X being phased out so we need to know what processes will be impacted, so that we can ensure that those processes are all taken into account in any decisions to replace that system.

Additionally, Visio should have the ability to capture metrics such as demand, work time, cycle time, .. for each step in the process. Then those metrics should be able to be linked to a spreadsheet to enable data analysis that remains aligned with the process map so that changes remain aligned between Visio and Excel. Other systems attempt to provide this functionality, but the spreadsheet functionality is not as robust as Excel. 

For how long have I used the solution?

I have been using Visio for six years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

There are no scalability issues. We are a nationwide company, and there are around 5,000 users.

How are customer service and technical support?

I never had to contact them.

Which solution did I use previously and why did I switch?

I never used another solution long-term, but I have evaluated various and continue to see Visio as the best option. 

How was the initial setup?

The initial setup was easy. It has been around for so long. All of us have used it before, so it is not like it was new to us. 

What was our ROI?

Good. 

What's my experience with pricing, setup cost, and licensing?

Most other tools are expensive.  

Which other solutions did I evaluate?

I was already using Visio for years before evaluating other options.

What other advice do I have?

I advise standardizing the file naming conventions so it is easier to find what you need when you need it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1498125 - PeerSpot reviewer
User at a comms service provider with 1,001-5,000 employees
Real User
Top 5
A stable and flexible solution for drawing a variety of diagrams
Pros and Cons
  • "Visio is stable."
  • "The application grid seems to be unreliable which makes simple tasks complicated."

What is our primary use case?

We mostly use this solution for process management and for diagram modeling. Functional diagrams or BPMN partition diagrams — that's all. Some nice drawings for presentations.

Almost all of our employees use bundled Microsoft products and because they have no administrative rights, they cannot install additional programs. We use Visio to present our diagrams to our employees as it's too complicated to explain how to use our services over and over. If we had a BPM platform and a diagram modeling solution, we would not use Visio.

Within our organization, there are roughly 100 people that use this solution.

I am not sure if our company has plans to keep using Visio — it's not up to me. If we were to stop using it, I wouldn't miss it.

What needs improvement?

To me, Visio doesn't really stand apart from similar solutions that I have used. When it first came out, it was quite a progressive product. As it's simply for drawing and painting diagrams, lines, flowcharts, the price is too high. I do not understand why this product is not included in the Microsoft Office package.

I personally wouldn't buy Visio even if it were 10 times cheaper because I only use it at work for diagram modeling; it's not a unique product anymore. 

It's both stable and flexible, but many features are complicated. The application grid seems to be unreliable which makes simple tasks complicated. It's not very easy to make diagrams the way I would like them to look.

It should be easier to convert to other vector graphic file formats. Auto error-correction features would also be a big help. If you have a diagram and you scroll your mouse too far, you'll lose your diagram. 

For how long have I used the solution?

I have been using Visio for nearly two years. 

What do I think about the stability of the solution?

Visio is stable.

How are customer service and technical support?

We contact them from time to time. I am satisfied with them.

What about the implementation team?

My boss signed a decision and an IT support unit installed Visio. It only took a couple of minutes. There were absolutely no problems regarding the installation of the product.

What's my experience with pricing, setup cost, and licensing?

Personally, I think the price of this solution is too high. I need this product for my work. I have also bought Office 365 for myself, for my personal office. But if I want to work at home, I can't use Visio due to the price.

Which other solutions did I evaluate?

No. But currently, we are in the process of studying other business process management solutions, including Microsoft Dynamics. 

What other advice do I have?

In the near future, I would like to see an updated product with diagram usage in BPM systems.

I would recommend Visio to other companies if money is not a problem. Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Founder at AC Lean
Real User
Top 5Leaderboard
Extremely agile, user friendly with many useful templates
Pros and Cons
  • "It's very agile and user friendly with a lot of templates."
  • "Lacks the ability to analyze the different relations between activities, positions and roles."

What is our primary use case?

I analyze and model processes for optimization. We are customers of Visio and I'm a founder of the company, working as a process consultant.

What is most valuable?

It's a very agile product because I can map and model a process extremely quickly. It's user friendly and there are a lot of templates I can use that are really useful. I like very much that I can publish the different models I've created with my clients and they can view the entire process, it's really useful. It provides a lot of advantages because you can see the inefficiencies visually, and it's really easy to analyze and to detect different inefficiencies in order to improve the process.

What needs improvement?

I'd like to be able to extract different data from different relations between the objects I create and I'd like the ability to analyze the different relations between activities, positions and roles. Visio can't give me this functionality. I would also like to be able to introduce more information in each object. For example, to include some codes or name or description of the activity, to be able to introduce more data in the object. To have this information in the objects would be great. 

For how long have I used the solution?

I've been using this solution for six months.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

From my clients' perspective, it's really scalable. It can be used in any type of company. I think it's really useful for any person that is working for a company with a wide range of processes. I'm the only person in my company who uses it and I'll continue to do so because it's so user friendly. 

Which solution did I use previously and why did I switch?

I used Aris for a short period of time several years ago. It was a good experience but a more expensive solution. I'm evaluating it again and depending on the conditions the company offers, I might start using it again. I can keep using Visio even if I start using Aris as well.

How was the initial setup?

The initial setup is very easy. With 365 it's very fast. It's good. I think I was able to deploy in 30 minutes. I did it myself although I was in contact with the chat bot at the beginning to ask some questions.

What's my experience with pricing, setup cost, and licensing?

I pay a monthly fee to Visio.

What other advice do I have?

I would recommend the product and I think it's very useful for any person that works in a company where you need to visualize the process you work in and to analyze ways of improving. 

I would rate this solution more highly if it was easier to extract data but for now I rate Visio an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2022
Buyer's Guide
Download our free Visio Report and get advice and tips from experienced pros sharing their opinions.