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Head Cyber Security at a retailer with 10,001+ employees
Real User
Top 5Leaderboard
Powerful, stable, and flexible, but integration could improve

What is our primary use case?

We use Trend Micro Apex One for protection against network threats.

What is most valuable?

The solution is powerful, simple to use, and very flexible. Having the solution in the cloud allows us to do remote work from anywhere.

What needs improvement?

Trend Micro Apex One could improve by having better integration in the future.

For how long have I used the solution?

I have used Trend Micro Apex One for approximately two months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

In my experience, Trend Micro Apex One has been scalable. We have approximately 5,000 users using this solution.

How was the initial setup?

It was quite easy for us to migrate to…

What is our primary use case?

We use Trend Micro Apex One for protection against network threats.

What is most valuable?

The solution is powerful, simple to use, and very flexible. Having the solution in the cloud allows us to do remote work from anywhere.

What needs improvement?

Trend Micro Apex One could improve by having better integration in the future.

For how long have I used the solution?

I have used Trend Micro Apex One for approximately two months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

In my experience, Trend Micro Apex One has been scalable.

We have approximately 5,000 users using this solution.

How was the initial setup?

It was quite easy for us to migrate to Trend Micro Apex One cloud.

What about the implementation team?

We used a three-member outsourced team that did the implementation and maintenance of the solution for approximately one month.

What's my experience with pricing, setup cost, and licensing?

We are using an annual license for this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Trend Micro Apex One a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Assistant ISO at Hexagon AB
Real User
Scalable and easy to setup, but support could be better
Pros and Cons
  • "The initial setup is not that tough. It's easy."
  • "The technical support should be more proactive."

What needs improvement?

While we consider all the features to be valuable, we occasionally encounter issues with the performance. My technical team would be in a better position than I to address these. 

The technical support should be more proactive. I rate it as an eight out ten. 

There should be better support for ransomeware. It would be nice to see proper security terms, technical improvisations in terms of security.

For how long have I used the solution?

I have been working with Trend Micro Apex One for nearly two years.

What do I think about the scalability of the solution?

I rate the scalability of the solution as an eight out of ten. 

How are customer service and technical support?

There should be more proactice technical support and I rate this as an eight out of ten. 

Which solution did I use previously and why did I switch?

We did not really work with other solutions prior to Trend Micro Apex One. 

How was the initial setup?

The initial setup is not that tough. It's easy. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fine. 

What other advice do I have?

I rate Trend Micro Apex One as a 7.5 out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Manager at a consultancy with 1,001-5,000 employees
Real User
Top 20
Good support, reasonably-priced, and we are fully satisfied with the functionality

What is our primary use case?

There are multiple components to our use case and one of them is the anti-virus.

What is most valuable?

The most valuable feature is Vulnerability Protection.

What needs improvement?

We are completely satisfied with the functionality of the product, but the reporting should be more granular.

For how long have I used the solution?

We have been using this solution for the last three years.

What do I think about the stability of the solution?

There have been limitations at times.

What do I think about the scalability of the solution?

We have more than 3,000 users.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup was straightforward. It was not complex.

What's my

What is our primary use case?

There are multiple components to our use case and one of them is the anti-virus.

What is most valuable?

The most valuable feature is Vulnerability Protection.

What needs improvement?

We are completely satisfied with the functionality of the product, but the reporting should be more granular.

For how long have I used the solution?

We have been using this solution for the last three years.

What do I think about the stability of the solution?

There have been limitations at times.

What do I think about the scalability of the solution?

We have more than 3,000 users.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup was straightforward. It was not complex.

What's my experience with pricing, setup cost, and licensing?

Compared to other products on the market, I think that the pricing is reasonable. We are satisfied with the licensing model.

What other advice do I have?

Depending on the requirement, I would recommend this solution, although it should have more granular reporting.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Information Technology at a hospitality company with 10,001+ employees
Real User
Top 5
Very stable and scalable; it's on the cloud so it's very easy to deploy and use

What is our primary use case?

Our primary use case is for protecting the computers from viruses.

What is most valuable?

This product is stable and scalable; it's on the cloud so it's very easy to use. 

What needs improvement?

I'd like to see extra dashboards and more analytics. 

For how long have I used the solution?

I've been using this solution for about eight years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How was the initial setup?

The initial setup is very easy, I deployed myself together with an assistant and I estimate it took us around 10 minutes per computer. We probably have around 150 users. 

What's my experience with

What is our primary use case?

Our primary use case is for protecting the computers from viruses.

What is most valuable?

This product is stable and scalable; it's on the cloud so it's very easy to use. 

What needs improvement?

I'd like to see extra dashboards and more analytics. 

For how long have I used the solution?

I've been using this solution for about eight years. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution. 

How was the initial setup?

The initial setup is very easy, I deployed myself together with an assistant and I estimate it took us around 10 minutes per computer. We probably have around 150 users. 

What's my experience with pricing, setup cost, and licensing?

We pay the license on a quarterly basis - sometimes we need to review a few details.

What other advice do I have?

I rate this solution a 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Security Engineer at a tech services company with 51-200 employees
Real User
Top 5
Excellent application control, vulnerability protection, and behavior monitoring

What is our primary use case?

I'm a security engineer and we are partners with Trend Micro.

What is most valuable?

This is a very good product for our customers. I use the application control, vulnerability protection, and behavior monitoring which are all great features. 

What needs improvement?

The main issue of the product is that it's lacking features and in that sense it's not a fully mature product.  There is currently no global exclusion list available and some features are not available. I think this will improve in the future.

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

This is a stable product. 

What do I think about the scalability of the solution?

The solution…

What is our primary use case?

I'm a security engineer and we are partners with Trend Micro.

What is most valuable?

This is a very good product for our customers. I use the application control, vulnerability protection, and behavior monitoring which are all great features. 

What needs improvement?

The main issue of the product is that it's lacking features and in that sense it's not a fully mature product.  There is currently no global exclusion list available and some features are not available. I think this will improve in the future.

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

This is a stable product. 

What do I think about the scalability of the solution?

The solution is scalable. 

How was the initial setup?

This is a simple product and the initial setup is straightforward. We have installed it in over 15 companies. Deployment usually takes around two hours and involves two or three staff. 

What other advice do I have?

I would recommend this solution and rate it a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Senior Executive at a leisure / travel company with 201-500 employees
Real User
Top 5Leaderboard
Heavy on system resources, lengthy scanning, but operates seamlessly

What is our primary use case?

I am using Trend Micro Apex One for computer protection.

What is most valuable?

Trend Micro Apex One is a seamless solution compared to others.

What needs improvement?

The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I can not scale the solution from a user level. We have approximately 300 end users that are using the solution in my organization.

What about the implementation team?

We have…

What is our primary use case?

I am using Trend Micro Apex One for computer protection.

What is most valuable?

Trend Micro Apex One is a seamless solution compared to others.

What needs improvement?

The scans in Trend Micro Apex One take a very long time and it takes up my system resources. I do not receive alerts. These areas could improve.

For how long have I used the solution?

I have been using Trend Micro Apex One for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I can not scale the solution from a user level.

We have approximately 300 end users that are using the solution in my organization.

What about the implementation team?

We have approximately three people for the support of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license for this solution and it can be paid for monthly or annually.

What other advice do I have?

I rate Trend Micro Apex One a four out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sr. Manager - Solution Architect at a tech services company with 501-1,000 employees
Real User
Easy to set up and use, and it is simple to manage

What is our primary use case?

We are not using this solution. We are, the system integrator who are providing solutions to our clients. We have been selling this product.

What is most valuable?

I like the simplicity of management and the ease of use. From a technical perspective, this is a good product.

What needs improvement?

No product can ever be rated a ten out of ten. They are always improving on one aspect or another.

For how long have I used the solution?

I have been selling Trend Micro Apex One for two years.

What do I think about the scalability of the solution?

We have large enterprise customers as well as smaller companies.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

When…

What is our primary use case?

We are not using this solution. We are, the system integrator who are providing solutions to our clients. We have been selling this product.

What is most valuable?

I like the simplicity of management and the ease of use.

From a technical perspective, this is a good product.

What needs improvement?

No product can ever be rated a ten out of ten. They are always improving on one aspect or another.

For how long have I used the solution?

I have been selling Trend Micro Apex One for two years.

What do I think about the scalability of the solution?

We have large enterprise customers as well as smaller companies.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

When compared with other solutions, the price could be better.

What other advice do I have?

We are selling this product. We would definitely recommend this solution to others who are interested in using it.

I would rate Trend Micro Apex One an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Head of IT Service and Infrastructure at a construction company with 5,001-10,000 employees
Real User
Top 20
Scalability and the central point of XDR are good features, but it needs better user interface and pricing

What is our primary use case?

I am using it for our test proposal for our proof of concept. I am using its latest version.

What is most valuable?

Its scalability and the central point of XDR so that all items are centrally reporting to one solution are the most valuable features.

What needs improvement?

Its pricing should be improved. In some cases, the user interface was not ready for our proof of concept. It wasn't a beta phase service. 

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

It was great.

How was the initial setup?

Its initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Its pricing should be improved.

What other advice do I have?

I…

What is our primary use case?

I am using it for our test proposal for our proof of concept. I am using its latest version.

What is most valuable?

Its scalability and the central point of XDR so that all items are centrally reporting to one solution are the most valuable features.

What needs improvement?

Its pricing should be improved. In some cases, the user interface was not ready for our proof of concept. It wasn't a beta phase service. 

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

It was great.

How was the initial setup?

Its initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Its pricing should be improved.

What other advice do I have?

I would recommend it for some infrastructure. I would rate Trend Micro Apex One a seven out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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